Podcast
Questions and Answers
Which tool of TQM is used for organizing data and identifying problems?
Which tool of TQM is used for organizing data and identifying problems?
- Scatter diagram
- Flowchart
- Histogram
- Pareto chart (correct)
What is the goal of Six Sigma in terms of defects per million opportunities?
What is the goal of Six Sigma in terms of defects per million opportunities?
- 7 defects per million
- 5 defects per million
- 3.4 defects per million (correct)
- 10 defects per million
Which quality award is given by the U.S. government to recognize achievements in quality and performance excellence?
Which quality award is given by the U.S. government to recognize achievements in quality and performance excellence?
- Service Recovery Award
- Malcolm Baldrige National Quality Award (correct)
- ISO 9000 Award
- TQM Excellence Award
What does Statistical Process Control (SPC) aim to do?
What does Statistical Process Control (SPC) aim to do?
Which component of TQM involves focusing on service recovery to immediately solve problems?
Which component of TQM involves focusing on service recovery to immediately solve problems?
What is the primary focus of Total Quality Management (TQM)?
What is the primary focus of Total Quality Management (TQM)?
What is the definition of quality according to ASQ?
What is the definition of quality according to ASQ?
Which of the following is NOT one of the Dimensions of Quality for Goods?
Which of the following is NOT one of the Dimensions of Quality for Goods?
What are the determinants of service quality?
What are the determinants of service quality?
Which award recognizes and promotes high-quality goods and services in Canada?
Which award recognizes and promotes high-quality goods and services in Canada?
Which category of Costs of Quality are considered positive and constructive?
Which category of Costs of Quality are considered positive and constructive?
What is user-based quality focused on?
What is user-based quality focused on?
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