Podcast
Questions and Answers
What is the action research approach to organizational change?
What is the action research approach to organizational change?
- An intervention that directs attention away from the group's problems.
- A data-based, problem-oriented process that diagnoses the need for change, introduces the intervention, and evaluates and stabilizes the desired changes. (correct)
- An approach that focuses on group potential and positive elements to drive organizational change.
- A model of systemwide change that helps diagnose the forces that drive and restrain proposed organizational change.
What is the 'Four-D' model of appreciative inquiry?
What is the 'Four-D' model of appreciative inquiry?
- Discovery, Dream, Design, Destiny - focusing on positive elements and potential. (correct)
- Diagnose, Direct, Drive, Develop - diagnosing the forces that drive and restrain change.
- Define, Determine, Discuss, Deliver - focusing on group potential and positive elements.
- Data, Diagnosis, Design, Development - introducing intervention and evaluating changes.
What are the conditions for effectively diffusing change from a pilot project?
What are the conditions for effectively diffusing change from a pilot project?
- Unclear goals, minimal management support, and limited communication.
- Clear success measures, visible management support, and communication of success. (correct)
- Ambiguity in success measures, limited management involvement, and lack of communication.
- Undefined success criteria, hidden management support, and lack of communication.
Who is a change agent in organizational change?
Who is a change agent in organizational change?
What is one reason people resist change?
What is one reason people resist change?
Why might organizational systems discourage employees from adopting new ways?
Why might organizational systems discourage employees from adopting new ways?
What type of resistance might senior management encounter due to the organizational change described?
What type of resistance might senior management encounter due to the organizational change described?
What might be a consequence of the new organizational structure on the executives responsible for each geographic area?
What might be a consequence of the new organizational structure on the executives responsible for each geographic area?
How might the new organizational structure impact the executives responsible for different product groups?
How might the new organizational structure impact the executives responsible for different product groups?
What is one reason for resistance to change among the geographic executives?
What is one reason for resistance to change among the geographic executives?
What might cause team norms to conflict with the desired change?
What might cause team norms to conflict with the desired change?
What could be a consequence of the organizational change on the executives responsible for each geographic area?
What could be a consequence of the organizational change on the executives responsible for each geographic area?
What is the main purpose of Lewin’s Force Field Analysis Model?
What is the main purpose of Lewin’s Force Field Analysis Model?
What is an example of an external driving force for change?
What is an example of an external driving force for change?
What is an example of an internal restraining force for change?
What is an example of an internal restraining force for change?
What is a main reason why people resist change according to the text?
What is a main reason why people resist change according to the text?
What is the preferred strategy to destabilize the status quo?
What is the preferred strategy to destabilize the status quo?
What is an example of a false driver for change according to the text?
What is an example of a false driver for change according to the text?
What is emphasized as a powerful force for change in the context of dissatisfied customers?
What is emphasized as a powerful force for change in the context of dissatisfied customers?
What is the highest priority and first strategy for minimizing resistance to change?
What is the highest priority and first strategy for minimizing resistance to change?
What is an example of a strategy for minimizing resistance to change that involves learning new knowledge and skills?
What is an example of a strategy for minimizing resistance to change that involves learning new knowledge and skills?
What is an example of a strategy for minimizing resistance to change that involves employee participation in the change effort?
What is an example of a strategy for minimizing resistance to change that involves employee participation in the change effort?
What is an example of a potential benefit of stress management in minimizing resistance to change?
What is an example of a potential benefit of stress management in minimizing resistance to change?
What is an example of a strategy for minimizing resistance to change that involves assertive influence tactics?
What is an example of a strategy for minimizing resistance to change that involves assertive influence tactics?
What does unlearning in organizations potentially lead to?
What does unlearning in organizations potentially lead to?
What is involved in the process of refreezing desired conditions?
What is involved in the process of refreezing desired conditions?
What does strategic vision provide during organizational change?
What does strategic vision provide during organizational change?
What qualities do change agents need to possess?
What qualities do change agents need to possess?
What are the characteristics of the action research approach to change?
What are the characteristics of the action research approach to change?
What does the appreciative inquiry process focus on?
What does the appreciative inquiry process focus on?
What do parallel learning structures aim to achieve?
What do parallel learning structures aim to achieve?
What are the ethical concerns related to organizational change?
What are the ethical concerns related to organizational change?
What may not align with cultures that minimize conflict?
What may not align with cultures that minimize conflict?
What stages are involved in the appreciative inquiry process?
What stages are involved in the appreciative inquiry process?
What does the action research process include?
What does the action research process include?
What do cross-cultural concerns in organizational change involve?
What do cross-cultural concerns in organizational change involve?
What is the latter part of the change process that reinforces and maintains desired behaviors?
What is the latter part of the change process that reinforces and maintains desired behaviors?
What is the first part of the change process where the change agent produces disequilibrium between driving and restraining forces?
What is the first part of the change process where the change agent produces disequilibrium between driving and restraining forces?
According to Lewin’s force field analysis model, how does change occur?
According to Lewin’s force field analysis model, how does change occur?
What is manifested as restraining forces in the context of employee resistance to change?
What is manifested as restraining forces in the context of employee resistance to change?
What does organizational change require in addition to driving forces?
What does organizational change require in addition to driving forces?
What is action research in the context of organizational change?
What is action research in the context of organizational change?
What does appreciative inquiry focus on in the context of organizational change?
What does appreciative inquiry focus on in the context of organizational change?
What do parallel learning structures rely on to increase the organization's learning and produce meaningful organizational change?
What do parallel learning structures rely on to increase the organization's learning and produce meaningful organizational change?
What ethical concerns can arise from organizational change practices?
What ethical concerns can arise from organizational change practices?
What is the diffusion process in the context of the change process?
What is the diffusion process in the context of the change process?
What are the strategies to minimize employee resistance to change?
What are the strategies to minimize employee resistance to change?
What is the focus of parallel learning structures in the context of organizational change?
What is the focus of parallel learning structures in the context of organizational change?
What are some tips for personal change mentioned in the text?
What are some tips for personal change mentioned in the text?
What are some external forces driving changes in colleges mentioned in the text?
What are some external forces driving changes in colleges mentioned in the text?
What did resistance sources at Nissan include?
What did resistance sources at Nissan include?
What is emphasized by Andrew Carnegie's quote mentioned in the text?
What is emphasized by Andrew Carnegie's quote mentioned in the text?
What are some internal drivers for change in colleges mentioned in the text?
What are some internal drivers for change in colleges mentioned in the text?
What is employee resistance considered in the change process according to the text?
What is employee resistance considered in the change process according to the text?
What may employee resistance stem from according to the text?
What may employee resistance stem from according to the text?
What must consultants maintain in their role in the client relationship according to the text?
What must consultants maintain in their role in the client relationship according to the text?
What is emphasized as important in personal change according to the text?
What is emphasized as important in personal change according to the text?
What were the main forces for change at Nissan according to the text?
What were the main forces for change at Nissan according to the text?
What may resistance arise from according to the text?
What may resistance arise from according to the text?
What is the main reason for people resisting change according to the text?
What is the main reason for people resisting change according to the text?
What is a potential restraining force due to incongruent team dynamics?
What is a potential restraining force due to incongruent team dynamics?
What is a common reason for resistance to change related to organizational control systems?
What is a common reason for resistance to change related to organizational control systems?
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Study Notes
Navigating Personal and Organizational Change
- Change processes may undermine individual self-esteem, involving disconfirmation of existing beliefs and direct exposure to personal critique.
- Consultants must maintain objectivity and avoid client dependence in their role in the client relationship.
- Tips for personal change include understanding needs and values, aligning career with competencies, setting career goals, maintaining networks, and getting a mentor.
- Andrew Carnegie's quote emphasizes the importance of people in organizations.
- External forces driving changes in colleges include increased competition for students, emerging technologies, cost pressures, changing student expectations, and college ratings.
- Internal drivers for change in colleges include leadership, physical structures, and student and faculty coalitions.
- At Nissan, mounting debt and declining market share were the main forces for change, with resistance sources including direct costs, saving face, fear of the unknown, breaking routines, incongruent systems, and incongruent team dynamics.
- Employee resistance is a symptom, not a problem, in the change process, and may stem from concerns about job security, career development potential, saving face, and fear of the unknown.
- Resistance may also arise from incongruent systems and team dynamics.
- Employee resistance is a symptom, not a problem, in the change process, and may stem from concerns about job security, career development potential, saving face, and fear of the unknown.
- Resistance may also arise from incongruent systems and team dynamics.
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