Test your knowledge on problem-solving, decision-making, and process improvement with this quiz! Get ready to identify the disadvantages of team work, understand how to complete an Ishikawa diagram using the 5 why method, and recognize the scope of strategic decisions made by top management. Learn about common errors in defining problems and the five families used in a cause and effect diagram. This quiz offers multiple-choice questions with options to choose from. Don't forget the importance of properly defining a problem!

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Questions and Answers

Quel est le nom donné au phénomène empirique observé dans certains domaines selon lequel environ 80% des effets sont le produit de 20% des causes?

Le principe de Pareto

Quel est l'un des inconvénients du travail d'équipe par rapport au travail individuel pour la résolution de problèmes?

Les membres de l'équipe peuvent avoir des conflits de personnalité

Quel est le principe de Pareto?

80% des effets sont le produit de 20% des causes

Quel est l'exemple donné dans le texte pour illustrer le principe de Pareto?

80% des ventes proviennent de 20% des clients Signup and view all the answers

Quelles sont les étapes que doit suivre un leader pour compléter un diagramme d'Ishikawa lors d'une session en utilisant la méthode des 5 pourquoi?

Identifier le problème, déterminer les causes, dessiner le diagramme, évaluer les résultats, identifier les solutions Signup and view all the answers

Quel est l'exemple donné dans le texte pour illustrer le principe de Pareto?

80% des ventes proviennent de 20% des clients Signup and view all the answers

Quel est l'un des erreurs courantes dans la définition d'un problème?

Poser le problème en termes de solutions Signup and view all the answers

Quel est l'outil d'analyse de problèmes mentionné dans le texte?

L'analyse de Pareto Signup and view all the answers

Quel est l'outil d'analyse de problèmes mentionné dans le texte?

L'analyse de Pareto Signup and view all the answers

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Study Notes

A question asks about the disadvantage of team work compared to individual work for problem-solving.
The leader must follow certain steps to complete an Ishikawa diagram during a session using the 5 why method.
The usual scope of strategic decisions made by top management is typically more than five years.
Errors in defining a problem include not defining it in measurable terms and posing it in terms of solutions.
The five most commonly used families in a cause and effect diagram are milieu, material, method, manpower, and machinery.
The text provides multiple-choice questions.
The questions cover topics such as problem-solving, decision-making, and process improvement.
The text mentions the 5 why method and the Ishikawa diagram.
The text emphasizes the importance of properly defining a problem.
The text provides options for each multiple-choice question.