Central Authority Investigation Wing Quiz
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Questions and Answers

Who heads the Investigation Wing of the Central Authority?

  • Additional Director General
  • Director General (correct)
  • Central Government
  • Deputy Director

    • The Central Government has no authority to appoint members of the Investigation Wing.

    False

    What is the primary purpose of the Investigation Wing?

    To conduct inquiry or investigation as directed by the Central Authority.

    The Director General may delegate powers to __________ while conducting inquiries.

    <p>Additional Director General</p> Signup and view all the answers

    Which of the following is NOT a power of the Central Authority?

    <p>Promote unfair trade practices</p> Signup and view all the answers

    The Additional Director General has complete autonomy and does not need to follow the Director-General's guidance.

    <p>False</p> Signup and view all the answers

    Name one of the roles that the Central Authority has regarding consumer rights.

    <p>Prevent violation of consumer rights.</p> Signup and view all the answers

    Match the following roles with their responsibilities:

    <p>Director General = Head of the Investigation Wing Additional Director General = Assists the Director General Deputy Director = Facilitates inquiries or investigations Assistant Director = Supports various investigation roles</p> Signup and view all the answers

    What is the maximum period for which a document or article can be seized?

    <p>20 days</p> Signup and view all the answers

    The Director General can dispose of seized articles that are subject to speedy decay.

    <p>True</p> Signup and view all the answers

    What must the laboratory report its findings to within 45 days?

    <p>District Commission</p> Signup and view all the answers

    If the Director General conducts a vexatious search, they may face imprisonment for up to __________ year(s).

    <p>1</p> Signup and view all the answers

    Match the following key terms with their descriptions:

    <p>Seizure = Taking possession of a document or article Vexatious Search = Unreasonable search without grounds Consumer Rights Violation = Infringement of entitlements of the consumer Speedy Decay = Rapid deterioration of certain articles</p> Signup and view all the answers

    What action can be taken if a complaint alleges a defect in goods?

    <p>Obtain and test a sample of the goods</p> Signup and view all the answers

    A person found guilty of conducting a vexatious search can be fined up to 10,000 rupees.

    <p>True</p> Signup and view all the answers

    What can the Director General do after a preliminary inquiry if consumer rights are believed to be violated?

    <p>Conduct a search and seize evidence</p> Signup and view all the answers

    Under what circumstances can a service provider be held liable in a product liability action?

    <p>If the service was faulty or did not conform to express warranty.</p> Signup and view all the answers

    A product seller can be held liable if they did not exercise reasonable care in assembling a product.

    <p>True</p> Signup and view all the answers

    What must a product seller do to avoid liability if the identity of the product manufacturer is unknown?

    <p>Exercise reasonable care in selling the product.</p> Signup and view all the answers

    A product liability action cannot be brought against the product seller if the product was __________ at the time of harm.

    <p>misused</p> Signup and view all the answers

    Match the following liability conditions with the correct party responsible:

    <p>Faulty service = Service Provider Lack of reasonable care = Product Seller Misuse of product = Manufacturer Express warranty failure = Product Seller</p> Signup and view all the answers

    Which of the following is NOT a reason for a service provider's liability?

    <p>Providing a service that is perfect</p> Signup and view all the answers

    A product seller is liable if they have not altered the product but failed to pass on warnings from the manufacturer.

    <p>True</p> Signup and view all the answers

    What constitutes a substantial factor in a product seller's liability?

    <p>Altering or modifying the product.</p> Signup and view all the answers

    What is the maximum time for completing proceedings when a complaint requires analysis or testing of commodities?

    <p>5 months</p> Signup and view all the answers

    The District Commission can grant adjournments without recording any reasons in writing.

    <p>False</p> Signup and view all the answers

    What must the District Commission do if it resolves a complaint after the maximum allowed time?

    <p>Record the reasons in writing for the delay.</p> Signup and view all the answers

    The District Commission has the same powers as a civil court under the Code of Civil Procedure, _____ while trying a suit.

    <p>1908</p> Signup and view all the answers

    Match the following powers of the District Commission with their descriptions:

    <p>Summoning attendance = Enforcing presence of defendants or witnesses Discovery of documents = Requiring evidence material to be produced Receiving evidence = Accepting evidence presented via affidavits Issuing commissions = Examining witnesses or documents as needed</p> Signup and view all the answers

    What is required for the District Commission to allow an application for hearing through video conferencing?

    <p>Sufficient cause shown</p> Signup and view all the answers

    A District Commission can pass interim orders during the pendency of a complaint.

    <p>True</p> Signup and view all the answers

    What should be shown for the District Commission to grant an adjournment?

    <p>Sufficient cause</p> Signup and view all the answers

    What is the monetary threshold for complaints against unfair contracts?

    <p>Ten crore rupees</p> Signup and view all the answers

    The State Commission has no authority to call for records from District Commissions.

    <p>False</p> Signup and view all the answers

    Where should a complaint be instituted if the opposite party resides in different locations?

    <p>In a District Commission within the local limits of jurisdiction where any opposite party resides or carries on business.</p> Signup and view all the answers

    The ___ Commission handles appeals against the orders of any District Commission within the State.

    <p>State</p> Signup and view all the answers

    Match the following jurisdictions with their descriptions:

    <p>State Commission = Handles appeals and has the power to call for records District Commission = Handles initial complaints and disputes at a local level Complaints against unfair contracts = For cases not exceeding ten crore rupees Jurisdiction for filing = Based on residence or business location of opposite parties</p> Signup and view all the answers

    What action can the State Commission take if a District Commission has acted illegally?

    <p>Call for records and pass appropriate orders</p> Signup and view all the answers

    What is the maximum tenure of office for the President of the National Commission?

    <p>5 years</p> Signup and view all the answers

    A complaint can be filed if the cause of action arises partially in a different jurisdiction.

    <p>True</p> Signup and view all the answers

    What permission is needed when filing a complaint if there are multiple opposite parties located in different jurisdictions?

    <p>Permission from the State Commission.</p> Signup and view all the answers

    The National Commission can grant adjournment any time without showing sufficient cause.

    <p>False</p> Signup and view all the answers

    What is the minimum number of members that can be appointed to the National Commission?

    <p>4</p> Signup and view all the answers

    The age limit for the President of the National Commission is ______ years.

    <p>70</p> Signup and view all the answers

    Match the sections with their corresponding descriptions:

    <p>Section 52 = Recording reasons for appeal disposal after specified period Section 53 = Power to establish National Commission Section 54 = Composition of the National Commission Section 55 = Qualifications and tenure of President and members</p> Signup and view all the answers

    What is the maximum age limit for members of the National Commission?

    <p>67 years</p> Signup and view all the answers

    The National Commission has jurisdiction to entertain complaints where the value of goods or services exceeds 5 crore rupees.

    <p>False</p> Signup and view all the answers

    Who has the power to make rules regarding the qualifications of the National Commission members?

    <p>The Central Government</p> Signup and view all the answers

    Study Notes

    Consumer Protection Act, 2019 - Definitions

    • Advertisement: Any audio or visual publicity, representation, endorsement, or pronouncement made through various media (light, sound, print, electronic, internet, website, etc.) and includes notices, circulars, labels, wrappers, invoices, etc.
    • Complainant: A consumer, voluntary consumer association (registered), Central/State Government, Central Authority, multiple consumers with shared interests, legal heirs/representatives of a deceased consumer, or a guardian of a minor consumer.
    • Complaint: A written allegation by a consumer claiming relief under the Act, alleging unfair contracts, unfair/restrictive trade practices, goods/service defects, excess pricing (fixed/displayed/agreed), or hazardous goods offered for sale.

    Consumer Protection Act, 2019 - Consumer

    • Consumer: A person who buys goods (or agrees to buy) or avails services (or agrees to avail) for consideration (paid or promised). This excludes commercial purchases. "Buys any goods" and "hires or avails any services" include offline and online transactions.
    • Consumer Eligibility Examples (past case laws): A person purchasing a machine for earning a livelihood, even with assistance from others; a person purchasing a machine to use for tilling land and renting it out during idle time; the widow of a deceased policyholder; a tenant isn't a consumer if there's no requirement for cleaning, maintenance in the lease agreement.

    Consumer Protection Act, 2019 - Defect/Deficiency

    • Defect: A fault, imperfection, or shortcoming in the quality, quantity, potency, purity, or standard of a good or product (as required by law/contract or as claimed by the trader).
    • Deficiency: A fault, imperfection, or inadequacy in a service. Includes negligence/omissions/commissions causing loss/injury to the consumer, or deliberate hiding of relevant information.

    Consumer Protection Act, 2019 - Misleading Advertisement

    • Misleading Advertisement: An advertisement that falsely describes a product/service, gives false guarantees/misleads consumers regarding quality/quantity, conveys false representations that could constitute unfair trade practice, or deliberately conceals important information.

    Consumer Protection Council Details

    • Central Consumer Protection Council: An advisory council established by the Central Government, chaired by the Minister-in-charge of the Consumer Affairs department in the central government. Has other official/non-official members representing various interests.
    • State Consumer Protection Councils: Advisory Councils formed by each State Government, chaired by the Minister-in-charge of Consumer Affairs in the state. Has other official/non-official members representing various interests, may have members nominated by the Central Government.
    • District Consumer Protection Councils: Advisory Councils formed by the State Government for each district. Chaired by the Collector of the district. Has other official/non-official members representing various interests

    Central Consumer Protection Authority (CCPA)

    • CCPA (Central Authority): An authority established by the Central Government to regulate customer rights, unfair trade practices, and false/misleading advertisements for promotions and protection of consumer rights.
    • CCPA Structure: Includes a Chief Commissioner, and additional Commissioners. The headquarters is in Delhi; regional/other offices in other parts of India.

    Investigation Wing of Central Authority

    • Investigation Wing: Headed by a Director-General, responsible for inquiries/investigations into consumer rights violations, unfair practices, and misleading ads.
    • Appointment: Director General, Additional Director General, Directors, etc. are appointed with experience and qualifications.

    Powers and Functions of Central Authority

    • Central Authority's Powers: Regulate violations of consumer rights, unfair practices, and false advertising.Promote, protect, and enforce the rights of consumers.
    • Powers of Inquiry: Can conduct inquiries/investigations into alleged consumer rights violations and unfair trade practices on their own or based on complaints. Can issue orders relating to recall of goods, refund of prices and discontinue unfair practices

    Power of Central Authority to Refer Matter and Recall Goods

    • Refer to Other Regulator: If the matter is deemed to be within the jurisdiction of another regulator under existing law, the Central Authority can refer the matter to that regulator with its findings.
    • Recall Goods: Can order the recall of goods/services that are dangerous/hazardous/unsafe with reimbursement to purchasers.

    Power of Central Authority to Issue Directions and Penalties

    • False/Misleading Advertisements: Can issue directions to discontinue false/misleading advertisements. Penalties can be imposed on manufacturers/endorsers with significant financial penalties (up to ₹10 lakh or ₹50 lakh subsequentially, or prohibiting endorsement for a set period—up to 3 years).

    Search and Seizure

    • Search Powers: The Central Authority can search premises and seize documents, records, items related to consumer rights violations.
    • Time Limits and Procedures: Clear timeframes are specified for the investigation process and the handling of seized materials. Laboratories are used, necessary analysis and testing by the lab is arranged and the laboratory report is filed with the District Commission.

    Product Liability

    • Product Liability: Manufacturer/seller responsibility for harm caused by defective products/services, including manufacturing defects, design flaws, and deviations from specifications. Sellers are involved if it is a manufacturer defect, the manufacturer's details known or unknown.
    • Liability against Whom: Product liability actions can be brought against those involved: manufacturers, service providers, and sellers. Reasoning for action—harm caused by product defects.

    Important Points (for additional study—past case laws)

    • Consumer status: A person purchasing assets to earn a livelihood is considered a consumer, even if assistance is needed; a person purchasing a tilling machine to use it on rented land is considered a consumer; and the widow/beneficiary of someone is a consumer in case of services.

    Other important subjects

    • Consumer Mediation: There are procedures for mediation of consumer disputes. Rules exist, including eligibility and time frames.
    • Jurisdiction: Describes the authorities and where legal cases should be filed, giving jurisdiction to the various Commissions and Authorities.

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    Related Documents

    Consumer Protection Act 2019 PDF

    Description

    Test your knowledge about the Investigation Wing of the Central Authority. This quiz covers roles, powers, responsibilities, and procedures related to consumer rights and investigations. Ideal for those studying government regulations and frameworks.

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