CCM 145 Final Exam Study Guide

Final Exam Study Guide

• CCM 145 Final Exam will include some questions from the midterm.
• Definitions for personal, social, and cultural identities are required, from week 9.
• Personal identities include self-components that are intrapersonal and related to life experiences (e.g., dog lover, singer).
• Social identities are derived from involvement in committed social groups (e.g., fraternity/sorority pledge).
• Cultural identities are the least changeable, examples include gender, sexual orientation, race (a socially constructed category based on appearance which created hierarchies that privilege some and disadvantage others).
• Dominant identities have historically and currently held more resources and influence.
• Non-dominant identities have historically and currently held less resources and influence.
• Intercultural relationships are formed between people with different cultural identities, including friends, family, romantic partners, and coworkers.
• Ethnocentrism is the tendency to view one's culture as superior to others.
• The "Global Village" is the perception that the world is smaller due to increased means of communication and travel.
• Intercultural communication competence involves the ability to communicate effectively and appropriately in various cultures. Includes motivation, self-knowledge, and tolerance for uncertainty.

Additional Study Points

• Week 10: WHO defines health as a complete state of physical, mental and social well-being, and not merely the absence of disease or infirmity.
• Health communication involves exchanging verbal, nonverbal, and written messages to engage and influence different audiences in improving health outcomes.
• Pharmaceutical companies play a critical role in healthcare by producing most medicines.
• Managed Care systems are large systems influencing the healthcare system, usually providing healthcare at a reduced price through contracts.
• Health insurance portability and accountability act (HIPAA) was designed to lower healthcare costs, protect patient privacy, and promote e-commerce.
• Understanding the Affordable Care Act (ACA/Obamacare) is crucial - focusing on the most influential policy changes, such as increased healthcare coverage.
• Patient Protection and Affordable Care Act (ACA), or Obamacare
• Definition of Stigma: A socially viewed disgrace targeting a group based on stereotypes.
• Provider/patient communication: exchange between healthcare providers and patients
• The medical interview : a crucial interaction between healthcare providers and patients
• Health information seeking behaviours: intentional actions triggered by a need for health information
• Balancing Clarity and Bedside Manner: understanding provider responsibilities.
• Health Literacy Definition: skills in finding, understanding, and using health information for personal health promotion.
• Ethics definition The study of principles governing proper conduct and action in healthcare.
• Liability in Healthcare: legal responsibility for consequences due to negligent or inadequate warnings.
• Disability Definition: physical or mental impairment significantly impacting primary life activities
• Exceptional Populations: 2010 count of 56.7 million Americans with disabilities

Writing and Communication

• Problem-solution, cause-effect, and progression patterns in written communication.

• Understand the objectives of introductions and conclusions (getting attention, establishing credibility, summarizing points, etc).

• Different writing structures (Chronological, cause/effect, problem/solution, etc.)

• Different prewriting strategies (brainstorming, idea mapping)

• In-text citations: the proper format for citing sources within your work including the name of the author or authors and the year of publication.

• Common sources of information needed for in-text citations

• Importance of correctly giving credit to others, and following academic integrity guidelines.

• Understanding APA style 6th edition for formatting and documentation.

• Texting is useful for short exchanges and staying connected when calls or other methods are unavailable.

• Nonverbal communication accounts for 65% of all communication interactions

• Different methods to improve writing including reviewing and editing.

Study guide for the CCM 145 final exam. Key topics include personal, social, and cultural identities. Also covers dominant/non-dominant identities, intercultural relationships, and ethnocentrism.