Questions and Answers
What should you do about plastic bags that stick?
Which items should be grouped together when bagging?
How should clothes be bagged?
Lay them flat and fold them quickly before placing them in the bag.
Gift cards and Red Card should be used before the total is given.
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What is the process to open the cash register drawer?
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What button do you press to get change when running low?
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What should you say when asking for GSA assistance?
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When does a guest have to sign the receipt?
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What should you do if a price needs to be fixed?
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What option do you select to make a percentage off a price?
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How should you handle upset customers?
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What phrase can be used to initiate a customer interaction?
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What should you emphasize when discussing the Target debit card?
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What is a good way to interact with customers?
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What should you do when the line gets too long at the store?
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Study Notes
Handling Plastic Bags
- Use two hands to manage plastic bags that stick by pulling one handle at a time.
- Hold one handle while gently pulling back the other bags to avoid getting extra bags.
Bagging Items Efficiently
- Organize similar items together: clothes with clothes, dry foods with dry foods, cold items with cold, and frozen items with frozen.
- Keep produce separate from meat and group cleaning products together.
Properly Bagging Clothes
- Avoid stuffing clothes in bags; instead, lay them flat for scanning and fold them quickly for neatness.
Processing Purchases
- Register all items, coupons, discounts, and Cartwheel offers before finalizing the total.
- Gift cards and Red Cards are processed as forms of payment after the total is calculated.
Cash Register Operations
- To open the cash register drawer, press K5 followed by K1.
- When running low on change, press K2 and select the appropriate button for the denomination needed.
Seeking Assistance
- Use the light to get help from GSA (Guest Service Attendant) or GSTL (Guest Service Team Leader) promptly without delay.
Receipt Procedures
- Guests need to sign for receipts only if they haven't signed on the card swiper.
- Place the signed slip underneath the money in the drawer after securing it.
Adjusting Prices
- Feel free to adjust prices if they sound reasonable; consult a GSA if needed.
- To change prices, press K2, enter the desired amount, and confirm as appropriate.
Offering Discounts
- For percentage discounts, navigate to the price change screen, choose the percentage option, input the desired discount, and confirm.
Selling Red Cards
- Begin by expressing empathy regarding coupon issues; provide clear explanations if guests face difficulties.
- If guests remain dissatisfied, offer to escalate to a manager.
Managing Difficult Situations
- Respond calmly to yelling; maintain politeness and ask how to assist further.
- If overwhelmed, signal for help while explaining the delay to other customers.
Customer Interaction Phrases
- Use friendly greetings like, "Hi, how may I help you?" and inquire about the Target card when totals reach specific amounts.
- If a guest declines, promote the Target Debit Card stressing its benefits.
Providing Excellent Customer Service
- Always maintain a positive demeanor; inquire if guests are having a good day to enhance their shopping experience.
Requesting Backup
- Follow store protocol for calling backup during busy times to ensure efficient service without rushing guests.
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Description
This quiz focuses on effective strategies for dealing with plastic bags that get stuck. It emphasizes the importance of using both hands and taking a calm approach to avoid extra mess. Test your knowledge on these practical cashier tips!
