Case Study: Communications and Documentation
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Questions and Answers

What are the primary reasons that a prearrival radio report is given to the receiving hospital?

To update the hospital on the patient's condition and prepare the emergency department for the patient's arrival.

Why is it important to document in a narrative format rather than just completing check boxes on a prehospital care report?

Narrative documentation provides a detailed account of the patient's condition, treatment, and responses, allowing for a more comprehensive and accurate record of the patient's care.

What are some therapeutic communication techniques that you can use when interacting with a patient?

Therapeutic communication techniques include active listening, verbal and nonverbal communication, empathy, reassurance, and validating the patient's feelings and concerns.

What can you do to minimize the potential for miscommunication?

<p>Minimizing the potential for miscommunication involves clear and concise language, repeating information back to the patient, using visual aids, and ensuring the patient understands the information provided.</p> Signup and view all the answers

What questions do you anticipate emergency department personnel to ask?

<p>Emergency department personnel might ask questions about the patient's current condition, vital signs, pain levels, medical history, allergies, medications, and any recent events leading up to the emergency.</p> Signup and view all the answers

With the patient's history of diabetes, what else might play a role in your care? How does this disease affect the patient's perception of pain?

<p>The patient's history of diabetes may indicate a potential for hypoglycemia (low blood sugar), which can impact their pain perception. You may need to assess their blood sugar levels and provide appropriate care.</p> Signup and view all the answers

How should you answer her?

<p>You should explain that you cannot provide a specific timeframe for the collar but will consult with the hospital and update her as soon as possible. You should offer reassurance and comfort to the patient.</p> Signup and view all the answers

Is it ever justifiable to misinform a patient to reduce the patient's anxiety temporarily?

<p>False (B)</p> Signup and view all the answers

Study Notes

Case Study: Communications and Documentation

  • An 86-year-old woman fell into her bathtub at 3 AM.
  • She remained in the bathtub until 10 AM.
  • She is sitting in the bathtub, back on the faucet, without water.
  • Patient is pale and cold to the touch.
  • Patient reports severe hip and back pain (8/10 and 10/10, respectively, on a 1-10 scale).
  • The patient's blood pressure is 112/84, pulse is 72, and respirations are 14.
  • Crepitus was noted in the pelvic girdle.
  • Patient is conscious and alert.
  • Patient has a history of diabetes.
  • The paramedics immobilized the patient with a c-collar.
  • ETA to the hospital is 10 minutes.

Pre-Arrival Radio Report

  • The pre-arrival report should include important information to assist the receiving hospital with patient care.
  • This needs to include, but is not limited to: patient's condition, presenting complaints, vital signs, pertinent past medical history.

Importance of Narrative Documentation

  • Narrative reports are more detailed than check boxes and better describe the situation.
  • They provide context about patient presentation, which can be crucial for the receiving hospital personnel.

Therapeutic Communication Techniques

  • Addressing patient's pain and fear during the call may improve patient outcomes.
  • Employing empathetic communication minimizes the potential for miscommunication.
  • Offering reassurance and validating the patient's feelings is critical.
  • Direct eye contact and adjusting the tone of voice and sentence structure may assist understanding.

Report to the Hospital

  • The report should include:
    • The name of the ambulance service (Columbus Fire)
    • The destination hospital (Columbus Community Hospital)
    • Patient's age and sex
    • Time of incident.
    • Patient's current status
    • The patient's pain level.
  • Include important details like vital signs, and any injuries (crepitus in pelvic girdle).

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Description

Explore a detailed case study involving an elderly patient who experienced a fall and required pre-arrival radio reporting for proper medical care. This quiz covers vital signs, patient history, and the importance of narrative documentation in emergencies. Test your understanding of effective communication in medical settings.

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