Podcast
Questions and Answers
What is carrier freedom?
What is carrier freedom?
TMobile reimburses customers who switch to their service and meet other requirements based on the ETF on the final bill and/or their carrier device payment plan/lease.
What's the deal?
What's the deal?
Qualified customers get reimbursed for their remaining EIP balance via a digital prepaid MasterCard.
What's the process for reimbursement?
What's the process for reimbursement?
Customers should go to a retail store to submit reimbursement with screenshots of the bill.
What allows me to stay eligible?
What allows me to stay eligible?
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What makes a customer ineligible for reimbursement? (Select all that apply)
What makes a customer ineligible for reimbursement? (Select all that apply)
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What is the consumer account payout limit?
What is the consumer account payout limit?
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What is the reimbursement amount for switching?
What is the reimbursement amount for switching?
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What qualifies for device trade-ins?
What qualifies for device trade-ins?
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This promotion is a limited-time offer.
This promotion is a limited-time offer.
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What should be done immediately after receiving new devices?
What should be done immediately after receiving new devices?
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Study Notes
Carrier Freedom Highlights
- Carrier freedom allows customers switching to T-Mobile to be reimbursed for early termination fees (ETF) from their previous carrier.
- Reimbursement applies to the ETF and device payment plans for a limited time, without requiring a trade-in.
Deal Details
- Qualified customers receive reimbursement via a digital prepaid MasterCard for their remaining EIP balance when participating in the carrier freedom program.
- Eligibility primarily focuses on high-end smartphone models.
Process for Reimbursement
- Customers must visit a retail store to submit their reimbursement request alongside screenshots of their final bill.
- Immediate switching is possible, but customers remain responsible for paying their last bill until reimbursement processing is completed.
Eligibility Requirements
- Customers must remain active on their T-Mobile plan and in good standing for at least 14 days to maintain reimbursement eligibility.
Ineligibility Criteria
- Certain account types are not eligible, including MetroPCS accounts, pay-in-advance accounts, and no credit check accounts.
- Exclusions also apply to specific mobile internet plans and devices like the Samsung Galaxy Note 7.
Consumer Account Limitations
- Reimbursement is capped at 10 lines per account for both consumer and small business accounts.
- Small business accounts with up to 12 lines should consult their account representative or visit a store for assistance.
Carrier Switching Cost Reimbursements
- T-Mobile provides up to $650 towards switching costs if customers still owe on their devices, and up to $250 for ETF coverage.
Device Trade-Ins
- Eligible devices must pass a three-point inspection: must power on, have no cracked screen, and have the "find my" feature disabled.
- Broken devices can still be assessed for eligibility to ensure trade-in credit.
Disclaimers
- The carrier freedom program is not a limited-time promotion.
- Changes to account responsibility or phone numbers should occur only after completing the ETF or device payment plan.
- Number porting must be immediate upon switching devices to avoid error messages in the process.
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Description
Test your knowledge of TMobile's Carrier Freedom initiatives and reimbursement options. This quiz covers definitions and deals related to customer transition incentives. Enhance your understanding of Early Termination Fees and payment plans involved in switching carriers.
