Campus Commerce Support Services Overview

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What is the support policy document describing?

Marketing strategies for Campus Commerce

General company information

Specific support services for various products (correct)

Technical specifications of hardware and software

Who should be contacted at Dishout for terminal support?

877-850-6964, Option 1

877-850-6964, Option 4

877-850-6964, Option 2

877-850-6964, Option 3 (correct)

How does Transact handle third-party hardware and software-related issues?

Never engages with third-party vendors

Provides no assistance for third-party issues

May partner with third-party vendors if necessary (correct)

Resolves all issues internally

Where can Windcave outages and service notifications subscription be found?

<a href="https://status.windcave.com/">https://status.windcave.com/</a> Signup and view all the answers

How can clients experiencing issues with Freedom Pay hardware or software request support?

Put in a ticket at <a href="https://corporate.freedompay.com/my-freedompay-support/">https://corporate.freedompay.com/my-freedompay-support/</a> Signup and view all the answers

Where can clients find the current status of Verifone outages?

<a href="https://support.verifone.com/">https://support.verifone.com/</a> Signup and view all the answers

What is the first step when support, replacement, or repair of a device becomes necessary?

Confirm if the device is supported Signup and view all the answers

Which contact method should clients use for RMA requests involving Touch Dynamic products?

888-508-6824 Signup and view all the answers

What is the responsibility of the client if the hardware is out of warranty with the manufacturer?

Contact the Campus Commerce team for replacement options Signup and view all the answers

During which hours is technical support available under the Standard Campus Commerce Support plan?

8 AM to 8 PM EST, Mon-Fri Signup and view all the answers

What is the response target time for Severity 1 Emergency Outages under the Platinum+ support plan?

60 minutes Signup and view all the answers

How many expert hands hours are available quarterly for clients under the Platinum+ support plan?

Five Signup and view all the answers

Which support plan offers direct access to Senior Engineer and Senior Engineer team?

Platinum+ Support Plan Signup and view all the answers

What type of issues fall within the scope of support covered by the Cloud POS application agreement?

User issues that occur during normal system and application operations Signup and view all the answers

Where should clients consult for billable engagements if an issue falls outside the normal scope of Client Support?

Client Success Manager Signup and view all the answers

Which of the following is considered a billable event according to the text?

Performing network diagnostics beyond application-generated errors Signup and view all the answers

What is the responsibility of the client regarding the update of register software binaries?

The client is responsible for updating register binaries to the most up-to-date versions when available Signup and view all the answers

What does the text define as outside the scope of support for Transact certified third-party software?

Installation or configuration of third-party software Signup and view all the answers

What type of issues related to operating system and network are considered within the standard support coverage?

Operating system-generated error messages that relate to the Cloud POS application Signup and view all the answers

Which activity is NOT considered a billable event according to the text?

Reporting reconciliation Signup and view all the answers

What type of errors are considered outside the scope of support for Transact certified third-party software?

Troubleshooting of application-generated errors Signup and view all the answers

What is NOT considered within the standard support coverage for operating system and network-related issues?

Costs of operating system version upgrades, security patch releases, or release supplements Signup and view all the answers

Which activity falls under the scope of standard support coverage for Transact certified third-party software?

Functionality issues that occur during normal use of the product Signup and view all the answers

What is required before further troubleshooting can commence if the device is no longer on a supported binary version?

An update will be required before further troubleshooting can commence Signup and view all the answers

What activity falls under billable events in relation to operating system and network-related issues?

Re-installation of operating system due to configuration changes Signup and view all the answers

What type of support coverage includes activation of new features in third-party applications?

Transact certified third-party software - outside scope of support Signup and view all the answers

What type of activity is NOT considered a billable event according to the text?