Podcast
Questions and Answers
What is the support policy document describing?
What is the support policy document describing?
- Marketing strategies for Campus Commerce
- General company information
- Specific support services for various products (correct)
- Technical specifications of hardware and software
Who should be contacted at Dishout for terminal support?
Who should be contacted at Dishout for terminal support?
- 877-850-6964, Option 1
- 877-850-6964, Option 4
- 877-850-6964, Option 2
- 877-850-6964, Option 3 (correct)
How does Transact handle third-party hardware and software-related issues?
How does Transact handle third-party hardware and software-related issues?
- Never engages with third-party vendors
- Provides no assistance for third-party issues
- May partner with third-party vendors if necessary (correct)
- Resolves all issues internally
Where can Windcave outages and service notifications subscription be found?
Where can Windcave outages and service notifications subscription be found?
How can clients experiencing issues with Freedom Pay hardware or software request support?
How can clients experiencing issues with Freedom Pay hardware or software request support?
Where can clients find the current status of Verifone outages?
Where can clients find the current status of Verifone outages?
What is the first step when support, replacement, or repair of a device becomes necessary?
What is the first step when support, replacement, or repair of a device becomes necessary?
Which contact method should clients use for RMA requests involving Touch Dynamic products?
Which contact method should clients use for RMA requests involving Touch Dynamic products?
What is the responsibility of the client if the hardware is out of warranty with the manufacturer?
What is the responsibility of the client if the hardware is out of warranty with the manufacturer?
During which hours is technical support available under the Standard Campus Commerce Support plan?
During which hours is technical support available under the Standard Campus Commerce Support plan?
What is the response target time for Severity 1 Emergency Outages under the Platinum+ support plan?
What is the response target time for Severity 1 Emergency Outages under the Platinum+ support plan?
How many expert hands hours are available quarterly for clients under the Platinum+ support plan?
How many expert hands hours are available quarterly for clients under the Platinum+ support plan?
Which support plan offers direct access to Senior Engineer and Senior Engineer team?
Which support plan offers direct access to Senior Engineer and Senior Engineer team?
What type of issues fall within the scope of support covered by the Cloud POS application agreement?
What type of issues fall within the scope of support covered by the Cloud POS application agreement?
Where should clients consult for billable engagements if an issue falls outside the normal scope of Client Support?
Where should clients consult for billable engagements if an issue falls outside the normal scope of Client Support?
Which of the following is considered a billable event according to the text?
Which of the following is considered a billable event according to the text?
What is the responsibility of the client regarding the update of register software binaries?
What is the responsibility of the client regarding the update of register software binaries?
What does the text define as outside the scope of support for Transact certified third-party software?
What does the text define as outside the scope of support for Transact certified third-party software?
What type of issues related to operating system and network are considered within the standard support coverage?
What type of issues related to operating system and network are considered within the standard support coverage?
Which activity is NOT considered a billable event according to the text?
Which activity is NOT considered a billable event according to the text?
What type of errors are considered outside the scope of support for Transact certified third-party software?
What type of errors are considered outside the scope of support for Transact certified third-party software?
What is NOT considered within the standard support coverage for operating system and network-related issues?
What is NOT considered within the standard support coverage for operating system and network-related issues?
Which activity falls under the scope of standard support coverage for Transact certified third-party software?
Which activity falls under the scope of standard support coverage for Transact certified third-party software?
What is required before further troubleshooting can commence if the device is no longer on a supported binary version?
What is required before further troubleshooting can commence if the device is no longer on a supported binary version?
What activity falls under billable events in relation to operating system and network-related issues?
What activity falls under billable events in relation to operating system and network-related issues?
What type of support coverage includes activation of new features in third-party applications?
What type of support coverage includes activation of new features in third-party applications?
What type of activity is NOT considered a billable event according to the text?
What type of activity is NOT considered a billable event according to the text?
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