Call Flow and DNIS Overview

Study Notes

DNIS (Dialed Number Identification Service) is a number used to route calls to the relevant destination in the MSK PAS (Medical Service and Knowledge) call flow.
The DNIS is used to identify the type of call, the department, and the specific person or queue to route the call to.

The PAS DNIS Excel file and the MKS Direct DNIS are used to map incoming calls to the appropriate destination.
The DT (Directory Translation) lookup in the Visio diagram shows how the DNIS is matched to the intended destination.

PAS_GENERAL is not a queue name but a general descriptor of the call flow.
This implies a broader category for calls that are not specifically directed to a queue but may be routed based on certain criteria.

Transfer numbers should not be hardcoded in the system.
They instead, should be dynamically retrieved from a DataTable to ensure flexibility and updatability.

This call type represents a specific kind of call related to medical insurance authorization procedures.

The "Noinput / No Match Prompts" are played when the system fails to recognize the caller’s input or if there is no matching route for the call.
The “MaxNo Input” and "Max No Match" parameters define the maximum number of times these prompts can be played.

The “Willy One Queue Flag” implies a unique flag that might be used to designate a specific queue or routing behavior.
Its specific function might depend on the context of the MSK PAS system.

Shankari Prasad vs. Union of India (1951): The Supreme Court confirmed the Parliament's power to amend any part of the constitution, including fundamental rights, through Article 368.
Sajjan Singh vs. State of Rajasthan (1965): The court further endorsed the ruling in the Shankari Prasad case (1951). However, two judges raised concerns about the potential for unchecked power by Parliament in amending the constitution and limiting fundamental rights.
Golaknath vs. State of Punjab Case (1967): The court overturned the earlier rulings, stating that Article 368 only outlines the amendment procedure and doesn't grant limitless power to Parliament to alter the constitution.
24th Constitution Amendment Act (1971): This act was introduced to address the limitations imposed by the Golaknath judgment. It added a provision to Article 368, emphasizing Parliament's power to amend fundamental rights. This amendment also mandated presidential approval for all constitution amendment bills.
Kesavananda Bharati vs. State of Kerala (1973): This case upheld the validity of the 24th Amendment Act. It outlined that while Parliament could amend any aspect of the constitution, the "Basic Structure" of the constitution must be preserved. This case introduced the significant concept of the "Basic Structure of the Constitution," establishing judicial review to ensure any amendment does not compromise the fundamental core of the Constitution..

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