Podcast
Questions and Answers
What is the primary reason companies choose to relocate their call centres to India?
What is the primary reason companies choose to relocate their call centres to India?
What is a typical concern customers have about calling Indian call centres?
What is a typical concern customers have about calling Indian call centres?
How do employees in Indian call centres typically respond when asked if they are calling from India?
How do employees in Indian call centres typically respond when asked if they are calling from India?
What is the purpose of the daily meetings held before shifts in call centres?
What is the purpose of the daily meetings held before shifts in call centres?
Signup and view all the answers
Which country has the highest percentage of calls directed to Indian call centres?
Which country has the highest percentage of calls directed to Indian call centres?
Signup and view all the answers
What does the article suggest about the working conditions in call centres in India?
What does the article suggest about the working conditions in call centres in India?
Signup and view all the answers
What is the standard practice regarding customer interaction for Indian call centre staff?
What is the standard practice regarding customer interaction for Indian call centre staff?
Signup and view all the answers
How many job applicants typically apply for a single vacancy in a Delhi call centre mentioned in the article?
How many job applicants typically apply for a single vacancy in a Delhi call centre mentioned in the article?
Signup and view all the answers
Study Notes
India Calling Call Centers
- Call centers in India are popular, with low costs and young workforce.
- Many companies outsource their telephone sales and inquiries to India.
- 3,000 telephonists and over 1,000 graduates apply for every opening.
- Working conditions are attractive, with doctor and subsidized canteen.
- Staff have daily meetings to discuss weather to engage customers.
- Employees are up-to-date with news from around the world.
- Customers may be concerned if they are calling India, or if they're dialing long distances.
- Indian employees may be anxious if they get questions about their company being located in India.
- Employees are often fascinated about the time difference.
- Customers are more focused on service level rather than location.
- Employees return home after a global day to their local night.
Studying That Suits You
Use AI to generate personalized quizzes and flashcards to suit your learning preferences.
Related Documents
Description
This quiz explores the dynamics of call centers in India, highlighting their popularity due to cost-effectiveness and a young workforce. Learn about the application process, working conditions, and the perceptions of both employees and customers regarding this booming industry.
