CALD Health Issues in SWSLHD
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Questions and Answers

What is one of the primary challenges faced by the CALD community in accessing healthcare services?

  • High rates of insurance coverage
  • Language barriers (correct)
  • Proficient understanding of medical terminology
  • Abundant healthcare facilities

    • What percentage of the South Western Sydney population identifies as Australian?

  • 7.4%
  • 5.6%
  • 49.2%
  • 11.3% (correct)

    • What demographic does the CALD community represent in the SWSLHD?

  • 26.8%
  • 100%
  • 43% (correct)
  • 50.8%

    • What is one social determinant of health mentioned that affects the CALD community's health outcomes?

    <p>Socioeconomic status (B)</p> Signup and view all the answers

    What is the average number of people per household in the SWS area?

    <p>3.2 (C)</p> Signup and view all the answers

    What is the median age of Aboriginal and Torres Strait Islander peoples in SWS?

    <p>22 years (C)</p> Signup and view all the answers

    How many refugees and humanitarian entrants settle in the South Western Sydney district each year?

    <p>2500 (B)</p> Signup and view all the answers

    What percentage of males and females in the SWS area is reported?

    <p>49.2% males and 50.8% females (A)</p> Signup and view all the answers

    What is the primary purpose of the HealthConnect SWS app?

    <p>To assist the culturally and linguistically diverse community in accessing healthcare services. (B)</p> Signup and view all the answers

    Which feature of HealthConnect SWS allows users to manage their appointments?

    <p>Appointment scheduling. (D)</p> Signup and view all the answers

    How does the app ensure that it meets the language needs of its users?

    <p>With a multilingual interface during the initial login. (C)</p> Signup and view all the answers

    What type of costs is associated with conducting user research and feedback?

    <p>Administration costs. (B)</p> Signup and view all the answers

    What aspect of the HealthConnect SWS app does the emergency information feature provide?

    <p>Quick access to local emergency services. (D)</p> Signup and view all the answers

    What is NOT a direct goal of the HealthConnect SWS initiative?

    <p>To identify underlying health issues in the CALD demographic. (B)</p> Signup and view all the answers

    Which of the following is an allocation for ongoing activities in the HealthConnect SWS budget?

    <p>$5,000 for maintenance and updates. (C)</p> Signup and view all the answers

    In the context of public health, what does 'upstreaming' refer to?

    <p>Addressing factors that influence healthcare access and quality at a macro level. (A)</p> Signup and view all the answers

    What was a key finding of the study by Cripps & Scarbrough (2022)?

    <p>Poorly designed systems limit the creation of sustainable apps. (B)</p> Signup and view all the answers

    What is the primary goal of the partnership with GPs and health specialists?

    <p>To facilitate easy access to specialists while delivering evidence-based information. (D)</p> Signup and view all the answers

    Which language accessibility features does the app currently offer?

    <p>Accessibility in the three most common languages in SWS. (B)</p> Signup and view all the answers

    What feature is suggested to enhance communication for non-English speakers?

    <p>Using visual aids and translation tools during appointments. (A)</p> Signup and view all the answers

    What is one of the project’s future goals regarding language support?

    <p>To add more languages to accommodate diverse backgrounds. (D)</p> Signup and view all the answers

    What advantage does the app have concerning patient accessibility?

    <p>It is free to download and accessible to everyone. (B)</p> Signup and view all the answers

    Which project is mentioned as having similar aims to the user-friendly app?

    <p>South Western Sydney HealthPathways. (D)</p> Signup and view all the answers

    What is a proposed benefit of the CALD Assist communication app?

    <p>Increased confidence and reduced frustration in hospital settings. (B)</p> Signup and view all the answers

    What primary challenge does the community face in the health and welfare system?

    <p>Language barriers and limited health literacy (B)</p> Signup and view all the answers

    Which of the following languages is NOT mentioned as common among the culturally and linguistically diverse community?

    <p>Spanish (D)</p> Signup and view all the answers

    What is one of the goals of the app being developed for the CALD peoples?

    <p>To streamline access to diverse healthcare providers (C)</p> Signup and view all the answers

    What aspect of healthcare service does the campaign specifically aim to improve for CALD peoples?

    <p>Quality of care and health literacy (A)</p> Signup and view all the answers

    What total budget is allocated for app development?

    <p>$50,000 (C)</p> Signup and view all the answers

    Which strategy is included in the marketing and outreach budget?

    <p>Posters and flyers with QR codes (A)</p> Signup and view all the answers

    What is included in the content creation budget for the app?

    <p>Creating multilingual health literacy resources (D)</p> Signup and view all the answers

    What is one specific area of focus for the partnerships and training budget?

    <p>Collaborating with healthcare providers for app navigation education (C)</p> Signup and view all the answers

    Study Notes

    South Western Sydney Local Health District (SWSLHD)

    • SWSLHD covers 6,243 square kilometers.
    • The population is 49.2% male and 50.8% female.
    • Most common ethnicities are Australian (11.3%), Chinese (7.4%), Vietnamese (9.7%), and Italian (5.6%).

    CALD Communities in SWSLHD

    • SWSLHD has a growing culturally and linguistically diverse (CALD) population, with over 2500 refugees and humanitarian entrants settling annually.
    • Significant health literacy gap exists in the CALD community.
    • Language barriers are a major challenge for accessing healthcare.

    Social Determinants of Health (SDH)

    • SDH are non-medical factors impacting health outcomes.
    • In SWSLHD, language barriers and socioeconomic status are major SDH impacting the CALD community.

    HealthConnect SWS App

    • Targets the CALD community (43% of SWSLHD population).
    • Aims to improve access and quality of care, build health literacy, and understand the health needs of the CALD community.
    • Provides multilingual support in Arabic, Cantonese, and Vietnamese.
    • Offers features like a multilingual interface, health services directory, appointment scheduling, and emergency information.

    HealthConnect SWS Features

    • The app features a multilingual interface allowing users to select their primary language upon logging in.
    • The health services directory enables searching based on location, specialty, language spoken, availability of bulk-billing, and user ratings.
    • Appointment scheduling allows users to book appointments directly through the app, with automatic reminders for upcoming appointments and health check-ups.

    Budget Outline

    • The total budget for HealthConnect SWS is estimated at $80,000.
    • Major components include app development, content creation, marketing, partnerships, maintenance, user research, and administrative costs.

    Scope of HealthConnect SWS

    • Future scope includes adding more languages, utilizing visual aids, developing translation tools for in-office appointments, expanding advertisement to target tourists, ongoing maintenance and bug fixes, and educating healthcare workers on a global scale.

    Upstreaming

    • Upstreaming aims to improve the quality and accessibility of health services for specific demographics by addressing macro-level factors.
    • Acknowledges the challenges faced by the CALD community in accessing healthcare due to communication barriers.

    User-Friendly Interface

    • The app aims to be user-friendly for both healthcare providers and patients, encouraging continuous use.
    • Study by Cripps & Scarbrough (2022) highlights poorly designed systems as a limitation for sustainable app development.

    Collaborative Approach

    • HealthConnect SWS promotes collaboration with GPs and health specialists, enabling seamless referrals and providing evidence-based information for patient care.

    Free Accessibility

    • The app is free to download, ensuring accessibility for everyone.
    • Budget includes funds for ongoing maintenance to ensure app sustainability.

    Addressing Language Barriers

    • The app provides information in Arabic, Vietnamese, and Cantonese to reduce language barriers and improve health literacy among the CALD population.
    • Future plans include accommodating other non-English speaking backgrounds.
    • Success can be inspired by CALD Assist, a communication app supporting patient care in hospital settings.

    Key References

    • Cripps & Scarbrough (2022)
    • CALD Assist
    • South Western Sydney: HealthPathways

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    "HealthConnect SWS" PDF

    Description

    This quiz explores health-related challenges faced by culturally and linguistically diverse (CALD) communities in South Western Sydney Local Health District. It covers demographic information, social determinants of health, and initiatives like the HealthConnect SWS app aimed at improving health access and literacy. Test your knowledge on the health landscape of SWSLHD.

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