Podcast
Questions and Answers
What is one of the primary challenges faced by the CALD community in accessing healthcare services?
What is one of the primary challenges faced by the CALD community in accessing healthcare services?
- High rates of insurance coverage
- Language barriers (correct)
- Proficient understanding of medical terminology
- Abundant healthcare facilities
What percentage of the South Western Sydney population identifies as Australian?
What percentage of the South Western Sydney population identifies as Australian?
- 7.4%
- 5.6%
- 49.2%
- 11.3% (correct)
What demographic does the CALD community represent in the SWSLHD?
What demographic does the CALD community represent in the SWSLHD?
- 26.8%
- 100%
- 43% (correct)
- 50.8%
What is one social determinant of health mentioned that affects the CALD community's health outcomes?
What is one social determinant of health mentioned that affects the CALD community's health outcomes?
What is the average number of people per household in the SWS area?
What is the average number of people per household in the SWS area?
What is the median age of Aboriginal and Torres Strait Islander peoples in SWS?
What is the median age of Aboriginal and Torres Strait Islander peoples in SWS?
How many refugees and humanitarian entrants settle in the South Western Sydney district each year?
How many refugees and humanitarian entrants settle in the South Western Sydney district each year?
What percentage of males and females in the SWS area is reported?
What percentage of males and females in the SWS area is reported?
What is the primary purpose of the HealthConnect SWS app?
What is the primary purpose of the HealthConnect SWS app?
Which feature of HealthConnect SWS allows users to manage their appointments?
Which feature of HealthConnect SWS allows users to manage their appointments?
How does the app ensure that it meets the language needs of its users?
How does the app ensure that it meets the language needs of its users?
What type of costs is associated with conducting user research and feedback?
What type of costs is associated with conducting user research and feedback?
What aspect of the HealthConnect SWS app does the emergency information feature provide?
What aspect of the HealthConnect SWS app does the emergency information feature provide?
What is NOT a direct goal of the HealthConnect SWS initiative?
What is NOT a direct goal of the HealthConnect SWS initiative?
Which of the following is an allocation for ongoing activities in the HealthConnect SWS budget?
Which of the following is an allocation for ongoing activities in the HealthConnect SWS budget?
In the context of public health, what does 'upstreaming' refer to?
In the context of public health, what does 'upstreaming' refer to?
What was a key finding of the study by Cripps & Scarbrough (2022)?
What was a key finding of the study by Cripps & Scarbrough (2022)?
What is the primary goal of the partnership with GPs and health specialists?
What is the primary goal of the partnership with GPs and health specialists?
Which language accessibility features does the app currently offer?
Which language accessibility features does the app currently offer?
What feature is suggested to enhance communication for non-English speakers?
What feature is suggested to enhance communication for non-English speakers?
What is one of the project’s future goals regarding language support?
What is one of the project’s future goals regarding language support?
What advantage does the app have concerning patient accessibility?
What advantage does the app have concerning patient accessibility?
Which project is mentioned as having similar aims to the user-friendly app?
Which project is mentioned as having similar aims to the user-friendly app?
What is a proposed benefit of the CALD Assist communication app?
What is a proposed benefit of the CALD Assist communication app?
What primary challenge does the community face in the health and welfare system?
What primary challenge does the community face in the health and welfare system?
Which of the following languages is NOT mentioned as common among the culturally and linguistically diverse community?
Which of the following languages is NOT mentioned as common among the culturally and linguistically diverse community?
What is one of the goals of the app being developed for the CALD peoples?
What is one of the goals of the app being developed for the CALD peoples?
What aspect of healthcare service does the campaign specifically aim to improve for CALD peoples?
What aspect of healthcare service does the campaign specifically aim to improve for CALD peoples?
What total budget is allocated for app development?
What total budget is allocated for app development?
Which strategy is included in the marketing and outreach budget?
Which strategy is included in the marketing and outreach budget?
What is included in the content creation budget for the app?
What is included in the content creation budget for the app?
What is one specific area of focus for the partnerships and training budget?
What is one specific area of focus for the partnerships and training budget?
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Study Notes
South Western Sydney Local Health District (SWSLHD)
- SWSLHD covers 6,243 square kilometers.
- The population is 49.2% male and 50.8% female.
- Most common ethnicities are Australian (11.3%), Chinese (7.4%), Vietnamese (9.7%), and Italian (5.6%).
CALD Communities in SWSLHD
- SWSLHD has a growing culturally and linguistically diverse (CALD) population, with over 2500 refugees and humanitarian entrants settling annually.
- Significant health literacy gap exists in the CALD community.
- Language barriers are a major challenge for accessing healthcare.
Social Determinants of Health (SDH)
- SDH are non-medical factors impacting health outcomes.
- In SWSLHD, language barriers and socioeconomic status are major SDH impacting the CALD community.
HealthConnect SWS App
- Targets the CALD community (43% of SWSLHD population).
- Aims to improve access and quality of care, build health literacy, and understand the health needs of the CALD community.
- Provides multilingual support in Arabic, Cantonese, and Vietnamese.
- Offers features like a multilingual interface, health services directory, appointment scheduling, and emergency information.
HealthConnect SWS Features
- The app features a multilingual interface allowing users to select their primary language upon logging in.
- The health services directory enables searching based on location, specialty, language spoken, availability of bulk-billing, and user ratings.
- Appointment scheduling allows users to book appointments directly through the app, with automatic reminders for upcoming appointments and health check-ups.
Budget Outline
- The total budget for HealthConnect SWS is estimated at $80,000.
- Major components include app development, content creation, marketing, partnerships, maintenance, user research, and administrative costs.
Scope of HealthConnect SWS
- Future scope includes adding more languages, utilizing visual aids, developing translation tools for in-office appointments, expanding advertisement to target tourists, ongoing maintenance and bug fixes, and educating healthcare workers on a global scale.
Upstreaming
- Upstreaming aims to improve the quality and accessibility of health services for specific demographics by addressing macro-level factors.
- Acknowledges the challenges faced by the CALD community in accessing healthcare due to communication barriers.
User-Friendly Interface
- The app aims to be user-friendly for both healthcare providers and patients, encouraging continuous use.
- Study by Cripps & Scarbrough (2022) highlights poorly designed systems as a limitation for sustainable app development.
Collaborative Approach
- HealthConnect SWS promotes collaboration with GPs and health specialists, enabling seamless referrals and providing evidence-based information for patient care.
Free Accessibility
- The app is free to download, ensuring accessibility for everyone.
- Budget includes funds for ongoing maintenance to ensure app sustainability.
Addressing Language Barriers
- The app provides information in Arabic, Vietnamese, and Cantonese to reduce language barriers and improve health literacy among the CALD population.
- Future plans include accommodating other non-English speaking backgrounds.
- Success can be inspired by CALD Assist, a communication app supporting patient care in hospital settings.
Key References
- Cripps & Scarbrough (2022)
- CALD Assist
- South Western Sydney: HealthPathways
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