Damaged Modem Policy and Procedure
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Questions and Answers

What must be done with modems that are assessed to be damaged and deemed unfit for refurbishment?

  • They should be sent to an alternate 3PL facility for evaluation.
  • They must be segregated and marked according to environmental policies. (correct)
  • They should be placed back into the general inventory for reuse.
  • They can be refurbished with minor repairs.

    • Which of the following is NOT included in the weekly report that must be submitted to Nomad Internet?

  • Photographic documentation for all damaged modems.
  • The financial status of the 3PL company. (correct)
  • The number of modems returned.
  • The number of modems refurbished and re-shipped.

    • What could be a possible consequence of failing to comply with the outlined policy?

  • Increased contract duration with Nomad Internet.
  • Financial penalties or termination of the contract. (correct)
  • A requirement to refurbish more modems than usual.
  • Enhanced operational guidelines for future tasks.

    • What documentation is required for modems deemed damaged during the assessment process?

    <p>Both photographic and written documentation must be provided.</p> Signup and view all the answers

    Who is responsible for notifying Nomad Internet about unfit modems?

    <p>The 3PL company must notify Nomad Internet.</p> Signup and view all the answers

    What is the timeframe within which external 3PL companies must conduct the initial inspection of returned modems?

    <p>Within 24 hours of receipt</p> Signup and view all the answers

    Which of the following conditions classifies a modem as damaged under operational damage criteria?

    <p>The modem fails to power on after troubleshooting</p> Signup and view all the answers

    What must external 3PL companies provide when documenting damage to a returned modem?

    <p>Photographs from multiple angles</p> Signup and view all the answers

    Which of the following is NOT considered as physical damage to a modem?

    <p>Frequent connectivity drops</p> Signup and view all the answers

    What characterizes a modem that is classified as ‘unfit for refurbishment’?

    <p>It cannot be repaired or restored to operational condition</p> Signup and view all the answers

    Which component damage is specifically listed as a criterion for classifying modems as damaged?

    <p>Damaged SIM card slots</p> Signup and view all the answers

    What is the first step that 3PL companies must take when handling returned modems?

    <p>Perform an initial inspection</p> Signup and view all the answers

    What might indicate loose internal components in a returned modem?

    <p>Rattling sounds when shaken</p> Signup and view all the answers

    Study Notes

    Modem Damage Assessment Policy for 3PL Companies

    • Scope: Policy applies to external 3PL companies handling returned Nomad Internet modems.

    • Damaged Modem Definition: A modem is damaged if it exhibits:

      • Physical Damage: Cracks, dents, scratches, broken ports/buttons/antennas, water damage, fire damage, loose internal components.
      • Operational Damage: Won't power on, frequent connectivity issues, won't connect to network after troubleshooting, corrupted firmware.
      • Component Damage: Missing/damaged SIM slots, faulty power adapters/chargers/cables.

    Handling Damaged Modems Procedure

    • Initial Inspection: Visual and operational inspection within 24 hours of receipt.

    • Assessment Documentation:

      • Photographs of the damage from various angles.
      • Written description of the damage (physical and operational).
      • Record of troubleshooting attempts.

    • Classification:

      • Fit for Refurbishment: Minor cosmetic damage, functional.
      • Unfit for Refurbishment: Meets damage criteria, cannot be repaired.

    • Disposition of Unfit Modems: Separate from other inventory, mark according to environmental policies, and notify Nomad Internet immediately with assessment documentation.

    • Reporting: Weekly report to Nomad Internet detailing:

      • Number of received modems.
      • Number of refurbished/re-shipped modems.
      • Number of damaged/unfit modems.
      • Documentation (photos and descriptions) for damaged modems.

    Compliance

    • Non-compliance results in penalties, potentially including financial consequences, contract termination, and other actions as decided by Nomad Internet.

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