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Questions and Answers
When transferring a customer to the Credit Card line to pay for their pick up, what is the correct process? Please provide each step of the process.
When transferring a customer to the Credit Card line to pay for their pick up, what is the correct process? Please provide each step of the process.
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If a customer calls and wants to pay their invoice with a credit card, what is your next step?
If a customer calls and wants to pay their invoice with a credit card, what is your next step?
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If a customer calls to book a RETURN to the BIG 5, what would you tell them? Who are the BIG 5 Retailers?
If a customer calls to book a RETURN to the BIG 5, what would you tell them? Who are the BIG 5 Retailers?
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Please name your first three steps in a good quality inbound customer service call.
Please name your first three steps in a good quality inbound customer service call.
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Scenario: You receive an inbound call- the caller is requesting to change the delivery address of their shipment. What are your next steps? Please explain in detail.
Scenario: You receive an inbound call- the caller is requesting to change the delivery address of their shipment. What are your next steps? Please explain in detail.
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