5 Questions
When transferring a customer to the Credit Card line to pay for their pick up, what is the correct process? Please provide each step of the process.
Answer hidden
If a customer calls and wants to pay their invoice with a credit card, what is your next step?
Answer hidden
If a customer calls to book a RETURN to the BIG 5, what would you tell them? Who are the BIG 5 Retailers?
Answer hidden
Please name your first three steps in a good quality inbound customer service call.
Answer hidden
Scenario: You receive an inbound call- the caller is requesting to change the delivery address of their shipment. What are your next steps? Please explain in detail.
Answer hidden
Make Your Own Quizzes and Flashcards
Convert your notes into interactive study material.
Get started for free
