Business Vocabulary Quiz

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Questions and Answers

What type of hotel room is designed for two people and has two separate beds?

Double Room

Full Board Room

Single Room

Twin Room (correct)

What word describes the provision of bed, breakfast, and one main meal at a hotel?

Overnight Stay

Express Shipping

Full Board

Half Board (correct)

What term refers to the date when you arrive at a hotel?

Departure Date

Payment Date

Booking Date

Arrival Date (correct)

What is the term used to describe the act of modifying an order?

Modifying (B) Signup and view all the answers

What does the term "free of charge" refer to?

An item that is available at no additional cost (B) Signup and view all the answers

A "single room" is designed for one person, and a "twin room" is designed for two people.

True (A) Signup and view all the answers

If you choose "express shipping", it means you will receive the item at a lower price.

False (B) Signup and view all the answers

When making a hotel booking, the "arrival date" is when you leave, and the "departure date" is when you arrive.

False (B) Signup and view all the answers

The term "requirements" describes the needs of the hotel, and not the client staying at the hotel.

False (B) Signup and view all the answers

A "seminar" is an event that is organized by a company, but a "business stay" is organized by an individual.

False (B) Signup and view all the answers

Match the following terms with their related meanings in the context of a business stay at a hotel:

inquiry = A question or request for information requirement = A necessary condition or specification payment terms = Details outlining how payment for a service should be made double room = A hotel room designed for two people with one large bed Signup and view all the answers

Match the following terms with their related meanings in the context of planning a business trip:

to book = To reserve a space or service in advance arrival date = The date you arrive at your destination departure date = The date you leave your destination view = The scenery visible from a location Signup and view all the answers

Match the following terms with their related meanings in the context of placing an order for office supplies:

to order = To request goods or services to be purchased express = A type of shipping that guarantees faster delivery offer = A proposal to provide goods or services at a certain price to modify = To change or adjust something Signup and view all the answers

Match the following terms with their related meanings in the context of providing a seminar for clients:

seminar = An educational event or workshop on a specific topic projector = A device used to display images on a large screen table camera = A camera positioned on a table to record the seminar prompt = Quick and efficient Signup and view all the answers

Match the following actions with their descriptions:

to go bankrupt = Business cannot meet its financial obligations. to refund = Return money for a canceled service. to postpone = Delay an event or order to a later time. to check out = The process of leaving a hotel after a stay. Signup and view all the answers

Match the following terms with their definitions:

administrative fee = Charge for processing late cancellations. deposit = A sum of money given as a guarantee. understanding = Recognition of a situation without resentment. expense = A cost incurred for services or goods. Signup and view all the answers

Match the following phrases with their appropriate connectors:

The facilities are important. = However, a spa isn’t necessary. This hotel doesn’t have a spa. = In spite of that, I still booked a room. I would like half board. = Furthermore, I would like a view of the mountains. I booked the room. = Then I received a confirmation email. Signup and view all the answers

Match the following types of hotels with their characteristics:

single room = Designed for one person. twin room = Designed for two separate beds. suite = A larger room with separate living space. family room = Accommodates multiple guests, often with additional beds. Signup and view all the answers

Match the following actions with their timing:

check in = Begins at 3 pm. check out = Possible until 11 am. pay upon departure = Complete payment when leaving. order by the end of the week = Guarantees delivery within 10 days. Signup and view all the answers

Match the following scenarios with their corresponding results:

Cancellation due to conference postponement = Reservation is nullified. Booking a room = Receive a confirmation email. Understanding the cancellation policy = Recognize potential fees involved. Late check out request = May incur additional charges. Signup and view all the answers

Match the following communication phrases with their intentions:

Could you offer a discount? = Requesting a lower price. Thank you in advance. = Expressing gratitude before an action. We cannot maintain this order. = Indicating inability to continue with a commitment. We require the goods by 10th May. = Stating a firm need for items. Signup and view all the answers

What is the main reason for writing a formal email?

To be polite or for someone you don't know well (B) Signup and view all the answers

What punctuation is commonly used after the opening phrase of an email?

Comma (A) Signup and view all the answers

Which option is NOT a characteristic of informal emails?

Strict format rules (D) Signup and view all the answers

How should you finish an email?

With a comma followed by your name on a new line (B) Signup and view all the answers

Which greeting is appropriate for a formal email?

Dear Mr. Piper (B) Signup and view all the answers

Study Notes

Email Etiquette

Formal vs. Informal Emails: Formal emails are used when politeness is important or the recipient is unknown. Informal emails are used when friendship or familiarity exists.
Email Structure:
- Start with a greeting (e.g., "Dear Mr. Piper," or "Hi Tim,") followed by a comma.
- Begin a new line after the recipient's name.
- End with a closing phrase (e.g., "With best wishes," or "Cheers,") followed by a comma.
- Begin a new line to type your name.
Email Phrases:
- Formal:
  - "Dear Mr./Ms./Mx. [Last Name],"
  - "I am writing to..."
  - "I look forward to..."
  - "With best wishes,"
  - "Sincerely,"
- Informal:
  - "Hi [First Name],"
  - "Many thanks for..."
  - "See you next week,"
  - "Cheers,"
  - "Best,"
Email Types:
- Work Emails: Often formal.
- Social Emails: Often informal.

Business Situations and Vocabulary

Request: A formal asking for something.
Order: To place a request for goods or services.
Office Supplies: Materials needed in an office.
Offer: A proposal or deal made.
Modify: To change or adjust an order.
Organize: To plan or arrange something.
Business Stay: A period of time dedicated to business.
Prompt: Quick or immediate (response).
Representing customer concerns in writing: A formal way to address customer issues.
Request (n.): Your boss asks you to write a request for office supplies.
Office supplies (n.): Your boss asks you to write a request for office supplies.
Offer (n.): You place the order after receiving an interesting offer.
To order (v.): You need to order office supplies.
To modify (v.): You need to modify this order

Understanding Inquiries

Inquiry: A request for information.
Request (in reference to customer inquiries): A customer's demand.
To Request: To officially ask for something.
Seminar: A formal presentation or training event.
Book (in reference to seminars): To reserve a room or space for an event.
Requirement: A necessary condition or demand.
Payment Terms: Rules and conditions for payment.
Room Types: Double room (for two, one bed), Single room (for one), Twin room (for two, two beds).
Half Board: Accommodation + breakfast + one meal.
Full Board: Accommodation + breakfast + two meals.
Prompt (adj.): Quick or immediate (response).
Projector: Presentation equipment.
Table Camera: Equipment for presentations.
Inquiry (n.): I can understand inquiries from customers.
Request (n.): I understand my customers’ requests.
To request (v.): I need to act fast when a customer requests something from me.
Seminar (n.): The company would like to organise a seminar.

Making a Booking

Arrival Date: The date of arrival.
Departure date: The date you leave.
View: A scenic outlook.
Available: Existing in supply or capacity.
Finalise: To complete or conclude.
Attractive: Appealing or desirable.
Plan a Trip: To organize travel.
Access: The ability to use or enter a location or amenity.
Free of charge: Without cost.
Overnight: Staying for one night.
Arrival date (n.): The arrival date is the date when you arrive.
Departure date (n.): The departure date is the date when you leave.
View (n.): I’d like a view of the mountains.
Available (adj.): Do you still have rooms available?
To finalise (v.): To finalise the booking, I will need some more information.
Attractive (adj.): We find your offer particularly attractive.
To plan a trip (v.): We would like to plan a trip in your region.
Access (n.): Is access to the spa included?
Free of charge (loc.): WiFii access is free of charge.
Overnight (adv.): We will stay overnight.

Placing an Order

Express: Fast or immediate.
Shipping: The delivery of goods.
Discount: A reduction in price.
Guarantee: An assurance of delivery.
Require: To need something.
Goods: Merchandise or products.
Express (adj.): We will choose express shipping as we need the item as soon as possible.
Shipping (n.): We will choose express shipping as we need the item as soon as possible.
To offer a discount (n.): Could you offer a discount on this order?
To guarantee (v.): We can guarantee delivery within 10 days if you order by the end of the week.
To require (v.): We require the goods by 10th May.
Goods (n.): We need the goods by the end of the week.

Using Connectors

(Existing information is complete and accurate. No changes needed)

Changing or Cancelling an Order

(Existing information is complete and accurate. No changes needed)

Studying That Suits You

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Description

Test your knowledge of essential business terms related to requests, orders, and inquiries. This quiz covers vocabulary that is crucial for understanding business communication and transactions. Perfect for anyone looking to enhance their professional language skills.

Business Vocabulary Quiz

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Podcast

Questions and Answers

What type of hotel room is designed for two people and has two separate beds?

What word describes the provision of bed, breakfast, and one main meal at a hotel?

What term refers to the date when you arrive at a hotel?

What is the term used to describe the act of modifying an order?

What does the term "free of charge" refer to?

A "single room" is designed for one person, and a "twin room" is designed for two people.

If you choose "express shipping", it means you will receive the item at a lower price.

When making a hotel booking, the "arrival date" is when you leave, and the "departure date" is when you arrive.

The term "requirements" describes the needs of the hotel, and not the client staying at the hotel.

A "seminar" is an event that is organized by a company, but a "business stay" is organized by an individual.

Match the following terms with their related meanings in the context of a business stay at a hotel:

Match the following terms with their related meanings in the context of planning a business trip:

Match the following terms with their related meanings in the context of placing an order for office supplies:

Match the following terms with their related meanings in the context of providing a seminar for clients:

Match the following actions with their descriptions:

Match the following terms with their definitions:

Match the following phrases with their appropriate connectors:

Match the following types of hotels with their characteristics:

Match the following actions with their timing:

Match the following scenarios with their corresponding results:

Match the following communication phrases with their intentions:

What is the main reason for writing a formal email?

What punctuation is commonly used after the opening phrase of an email?

Which option is NOT a characteristic of informal emails?

How should you finish an email?

Which greeting is appropriate for a formal email?

Study Notes

Email Etiquette

Business Situations and Vocabulary

Understanding Inquiries

Making a Booking

Placing an Order

Using Connectors

Changing or Cancelling an Order

Studying That Suits You

Description

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