Business Vocabulary Quiz

Email Etiquette

• Formal vs. Informal Emails: Formal emails are used when politeness is important or the recipient is unknown. Informal emails are used when friendship or familiarity exists.
• Email Structure:
  • Start with a greeting (e.g., "Dear Mr. Piper," or "Hi Tim,") followed by a comma.
  • Begin a new line after the recipient's name.
  • End with a closing phrase (e.g., "With best wishes," or "Cheers,") followed by a comma.
  • Begin a new line to type your name.
• Email Phrases:
  • Formal:
    • "Dear Mr./Ms./Mx. [Last Name],"
    • "I am writing to..."
    • "I look forward to..."
    • "With best wishes,"
    • "Sincerely,"
  • Informal:
    • "Hi [First Name],"
    • "Many thanks for..."
    • "See you next week,"
    • "Cheers,"
    • "Best,"
• Email Types:
  • Work Emails: Often formal.
  • Social Emails: Often informal.

Business Situations and Vocabulary

• Request: A formal asking for something.
• Order: To place a request for goods or services.
• Office Supplies: Materials needed in an office.
• Offer: A proposal or deal made.
• Modify: To change or adjust an order.
• Organize: To plan or arrange something.
• Business Stay: A period of time dedicated to business.
• Prompt: Quick or immediate (response).
• Representing customer concerns in writing: A formal way to address customer issues.
• Request (n.): Your boss asks you to write a request for office supplies.
• Office supplies (n.): Your boss asks you to write a request for office supplies.
• Offer (n.): You place the order after receiving an interesting offer.
• To order (v.): You need to order office supplies.
• To modify (v.): You need to modify this order

Understanding Inquiries

• Inquiry: A request for information.
• Request (in reference to customer inquiries): A customer's demand.
• To Request: To officially ask for something.
• Seminar: A formal presentation or training event.
• Book (in reference to seminars): To reserve a room or space for an event.
• Requirement: A necessary condition or demand.
• Payment Terms: Rules and conditions for payment.
• Room Types: Double room (for two, one bed), Single room (for one), Twin room (for two, two beds).
• Half Board: Accommodation + breakfast + one meal.
• Full Board: Accommodation + breakfast + two meals.
• Prompt (adj.): Quick or immediate (response).
• Projector: Presentation equipment.
• Table Camera: Equipment for presentations.
• Inquiry (n.): I can understand inquiries from customers.
• Request (n.): I understand my customers’ requests.
• To request (v.): I need to act fast when a customer requests something from me.
• Seminar (n.): The company would like to organise a seminar.

Making a Booking

• Arrival Date: The date of arrival.
• Departure date: The date you leave.
• View: A scenic outlook.
• Available: Existing in supply or capacity.
• Finalise: To complete or conclude.
• Attractive: Appealing or desirable.
• Plan a Trip: To organize travel.
• Access: The ability to use or enter a location or amenity.
• Free of charge: Without cost.
• Overnight: Staying for one night.
• Arrival date (n.): The arrival date is the date when you arrive.
• Departure date (n.): The departure date is the date when you leave.
• View (n.): I’d like a view of the mountains.
• Available (adj.): Do you still have rooms available?
• To finalise (v.): To finalise the booking, I will need some more information.
• Attractive (adj.): We find your offer particularly attractive.
• To plan a trip (v.): We would like to plan a trip in your region.
• Access (n.): Is access to the spa included?
• Free of charge (loc.): WiFii access is free of charge.
• Overnight (adv.): We will stay overnight.

Placing an Order

• Express: Fast or immediate.
• Shipping: The delivery of goods.
• Discount: A reduction in price.
• Guarantee: An assurance of delivery.
• Require: To need something.
• Goods: Merchandise or products.
• Express (adj.): We will choose express shipping as we need the item as soon as possible.
• Shipping (n.): We will choose express shipping as we need the item as soon as possible.
• To offer a discount (n.): Could you offer a discount on this order?
• To guarantee (v.): We can guarantee delivery within 10 days if you order by the end of the week.
• To require (v.): We require the goods by 10th May.
• Goods (n.): We need the goods by the end of the week.

Using Connectors

(Existing information is complete and accurate. No changes needed)

Changing or Cancelling an Order

(Existing information is complete and accurate. No changes needed)