Business Processes and Methods Quiz
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Questions and Answers

What is the purpose of using business processes?

  • To create functional silos
  • To break down organizational barriers
  • To avoid rapid market change
  • To improve customer satisfaction (correct)
  • Which of the following best describes a business process?

  • A specific goal achieved by a customer
  • A flowchart of decision points
  • A collection of unrelated activities or tasks
  • A sequence of activities performed by people or equipment (correct)
  • Where do business processes occur within an organization?

  • Only in departments visible to customers
  • Only at the highest organizational level
  • Only at the lowest organizational level
  • At all organizational levels (correct)
  • How can a business process be visualized?

    <p>As a process matrix with relevance rules</p> Signup and view all the answers

    What is the benefit of process-oriented organizations?

    <p>Improving customer satisfaction</p> Signup and view all the answers

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