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Questions and Answers
What is the purpose of using business processes?
What is the purpose of using business processes?
- To create functional silos
- To break down organizational barriers
- To avoid rapid market change
- To improve customer satisfaction (correct)
Which of the following best describes a business process?
Which of the following best describes a business process?
- A specific goal achieved by a customer
- A flowchart of decision points
- A collection of unrelated activities or tasks
- A sequence of activities performed by people or equipment (correct)
Where do business processes occur within an organization?
Where do business processes occur within an organization?
- Only in departments visible to customers
- Only at the highest organizational level
- Only at the lowest organizational level
- At all organizational levels (correct)
How can a business process be visualized?
How can a business process be visualized?
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What is the benefit of process-oriented organizations?
What is the benefit of process-oriented organizations?
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