Business Process Reengineering Concepts
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Questions and Answers

What is the primary goal of a business process reengineering (BPR) initiative?

  • To automate existing processes for cost reduction.
  • To achieve incremental improvements in current processes.
  • To outsource non-core activities to external vendors.
  • To fundamentally rethink and redesign core business processes for dramatic improvements. (correct)

Which of the following best describes the critical first step in implementing a successful BPR project?

  • Conducting a detailed analysis of the existing process's inefficiencies.
  • Selecting the appropriate software and technology.
  • Defining a clear vision and objectives for the reengineered process. (correct)
  • Training employees on the new process workflows.

What is a potential risk associated with implementing BPR?

  • Resistance to change from employees and stakeholders. (correct)
  • Increased employee satisfaction due to process improvements.
  • Reduced operational costs and improved efficiency.
  • Enhanced customer loyalty from streamlined processes.

Which of the following is a characteristic of a 'clean slate' approach to BPR?

<p>Completely disregarding the existing processes and starting from scratch. (B)</p> Signup and view all the answers

How does IT typically contribute to the success of BPR initiatives?

<p>By providing the infrastructure and tools to support redesigned processes. (D)</p> Signup and view all the answers

Why is cross-functional collaboration important in BPR projects?

<p>To break down silos and create seamless end-to-end processes. (C)</p> Signup and view all the answers

What role does process analysis play after a BPR implementation?

<p>To identify areas for further improvement and optimization of the new process. (A)</p> Signup and view all the answers

Which of the following metrics would be most suitable for measuring the success of a BPR project focused on order fulfillment?

<p>Order fulfillment cycle time and customer satisfaction levels. (B)</p> Signup and view all the answers

In the context of BPR, what does 'process ownership' refer to?

<p>The individual or team accountable for the performance and improvement of a process. (A)</p> Signup and view all the answers

Which of the following is most likely to be outsourced rather than reengineered using BPR?

<p>Payroll processing (D)</p> Signup and view all the answers

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