MIS Chapter 2
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Questions and Answers

What is the primary purpose of business process modeling?

  • To evaluate employee performance
  • To increase customer satisfaction
  • To create a detailed flow chart of work processes (correct)
  • To manage financial resources

    • Which term describes the graphic description of a process showing the sequence of tasks?

  • Flow diagram
  • Gantt chart
  • Business process model (correct)
  • Storyboard

    • What does workflow control systems primarily monitor?

  • Execution of tasks and activities (correct)
  • Customer feedback
  • Financial expenditures
  • Employee attendance

    • What is meant by the term 'digitization' in business processes?

    <p>Automating manual and paper-based processes into a digital format</p> Signup and view all the answers

    Operational business processes are characterized by which of the following?

    <p>Static, routine, daily tasks</p> Signup and view all the answers

    Which aspect does operationalized analytics contribute to a business process?

    <p>Making analytics a part of the process</p> Signup and view all the answers

    What are the components of a workflow in business processes?

    <p>Tasks, activities, and responsibilities</p> Signup and view all the answers

    Which type of process model represents the current state of a process?

    <p>As-Is process model</p> Signup and view all the answers

    What is the first step in the decision-making process?

    <p>Problem identification</p> Signup and view all the answers

    Which type of decision-making involves the development and maintenance of day-to-day operations?

    <p>Operational decision making</p> Signup and view all the answers

    What characterizes structured decisions in the decision-making process?

    <p>They follow established processes to provide potential solutions.</p> Signup and view all the answers

    Which step in the decision-making process involves testing various solutions?

    <p>Solution test</p> Signup and view all the answers

    In which type of decision-making do employees adapt to and leverage change?

    <p>Managerial decision making</p> Signup and view all the answers

    What is a key feature of semistructured decisions?

    <p>They rely on established processes but also require additional evaluation.</p> Signup and view all the answers

    Which step comes immediately after solution generation in the decision-making process?

    <p>Solution test</p> Signup and view all the answers

    At which level in an organization does decision-making and problem-solving occur?

    <p>At all organizational levels</p> Signup and view all the answers

    What is the primary function of strategic decision making?

    <p>To develop overall strategies, goals, and objectives</p> Signup and view all the answers

    Which type of decision making occurs in situations with no procedures or rules to guide decisions?

    <p>Unstructured decisions</p> Signup and view all the answers

    What does a Transaction Processing System (TPS) primarily assist with?

    <p>Making structured decisions at the operational level</p> Signup and view all the answers

    What is the purpose of Online Analytical Processing (OLAP)?

    <p>To manipulate data for strategic decision making</p> Signup and view all the answers

    Which analysis method determines how different factors impact an outcome?

    <p>Sensitivity analysis</p> Signup and view all the answers

    What is the goal of goal-seeking analysis in decision support systems?

    <p>To determine how to achieve a specific target</p> Signup and view all the answers

    What characteristic differentiates a Decision Support System (DSS) from standard data processing systems?

    <p>DSS models information to assist in decision-making</p> Signup and view all the answers

    Which of the following scenarios best illustrates what-if analysis?

    <p>Analyzing how changes in inflation affect pricing</p> Signup and view all the answers

    What is the primary goal of business process improvement?

    <p>To make performance improvements</p> Signup and view all the answers

    Which of the following describes robotic process automation?

    <p>Using software for high-volume tasks</p> Signup and view all the answers

    How does machine vision sensitivity differ from resolution?

    <p>Sensitivity measures the ability to see in dim light, while resolution measures differentiation between objects.</p> Signup and view all the answers

    What does streamlining a business process aim to achieve?

    <p>Simplify or eliminate unnecessary steps</p> Signup and view all the answers

    What defines a bottleneck in a business process?

    <p>A point where resources reach full capacity</p> Signup and view all the answers

    Which statement best describes redundancy in a business context?

    <p>It occurs when an activity is repeated unnecessarily.</p> Signup and view all the answers

    What does business process reengineering (BPR) focus on?

    <p>Analyzing and redesigning workflows</p> Signup and view all the answers

    Which of the following best represents automation?

    <p>Computerizing manual tasks to improve efficiency</p> Signup and view all the answers

    What is the primary function of an Executive Information System (EIS)?

    <p>To support senior level executives within the organization</p> Signup and view all the answers

    Which term refers to the size of information managed at different organizational levels?

    <p>Granularity</p> Signup and view all the answers

    What capability allows users to view information from various perspectives in a DSS?

    <p>Slice-and-dice</p> Signup and view all the answers

    In the context of business processes, what is the main distinction between customer-facing and business-facing processes?

    <p>Customer-facing processes are essential for the effective management of the business.</p> Signup and view all the answers

    Which of the following is NOT a typical feature of an Executive Information System (EIS)?

    <p>Transaction processing</p> Signup and view all the answers

    What does the drill-down capability in an EIS allow users to do?

    <p>Explore detailed information to identify specific insights</p> Signup and view all the answers

    Which of the following best describes a digital dashboard in the context of an EIS?

    <p>A display of high-level, aggregated data for monitoring performance</p> Signup and view all the answers

    What process involves steps from order initiation to delivery of products or services?

    <p>Order-to-Delivery Process</p> Signup and view all the answers

    Study Notes

    BUSINESS PROCESS MODELING

    • Business process modeling involves creating flow charts to depict inputs, tasks, and activities in a structured manner.
    • A business process model graphically describes the sequence of a process's tasks.
    • Types of process models include As-Is (current state) and To-Be (future state) models.

    USING MIS TO IMPROVE BUSINESS PROCESSES

    • Workflow encompasses tasks, activities, and responsibilities necessary for executing business processes.
    • Workflow control systems are tools that ensure adherence to specified procedures within processes.
    • Digitization refers to converting manual and paper-based processes to digital formats.

    OPERATIONAL BUSINESS PROCESSES - AUTOMATION

    • Operational business processes consist of routine tasks like inventory management and customer checkouts.
    • Operationalized analytics integrates analytics into day-to-day business processes.

    STRATEGIC SUPPORT SYSTEMS

    • Executive Information Systems (EIS) are specialized Decision Support Systems (DSS) designed for senior executives.
    • Granularity reflects the detail level of information across different organizational levels.
    • EIS offers capabilities such as consolidation of data, drill-down analysis, slice-and-dice flexibility, and pivot functionalities.

    DECISION-MAKING PROCESS

    • The decision-making process includes six steps: identifying problems, collecting data, generating solutions, testing solutions, selecting solutions, and implementing solutions.

    DECISION-MAKING ESSENTIALS

    • Decision-making occurs at strategic, managerial, and operational levels within an organization.
    • Operational decisions focus on daily business activities, often involving structured decisions with established processes.
    • Managerial decision-making evaluates operations to implement change and adapt strategies.
    • Strategic decision-making involves setting overall organizational goals with unstructured decisions lacking definitive guidance.

    USING MIS TO MAKE BUSINESS DECISIONS

    • Transaction Processing Systems (TPS) capture transactions at the operational level, aiding structured decision-making.
    • Online Analytical Processing (OLAP) manipulates information to support strategic decision-making.
    • Decision Support Systems (DSS) model information for managerial support during the decision-making process.

    QUANTITATIVE MODELS IN DSS

    • What-if analysis evaluates potential outcomes based on varying scenarios.
    • Sensitivity analysis studies how changes in factors affect outcomes.
    • Goal-seeking analysis plans actions to achieve specific goals.

    OPERATIONAL BUSINESS PROCESSES - AUTOMATION

    • Business process improvement aims to enhance performance by measuring and understanding current processes.
    • Automation involves computerizing manual tasks for efficiency.
    • Robotic Process Automation (RPA) utilizes AI and machine learning to perform repetitive tasks typically done by humans.

    MACHINE VISION

    • Machine vision enables computers to interpret and act on visual data through digitized images.
    • Sensitivity and resolution are critical in machine vision, determining the ability to detect objects and details in varying conditions.

    MANAGERIAL BUSINESS PROCESSES STREAMLINING

    • Streamlining enhances efficiency by removing unnecessary steps in business processes.
    • Bottlenecks occur when resources are at capacity, hindering additional demands.
    • Redundancy refers to the unnecessary repetition of tasks or activities.

    STRATEGIC BUSINESS PROCESSES REENGINEERING

    • Business Process Reengineering (BPR) involves analyzing and redesigning workflows within and across organizations to improve efficiency and performance.

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    MIS Chapter 2 Decisions and Processes

    Description

    Explore the concepts of business process modeling through this quiz. Understand the structure of process maps and flow charts, and learn how to visualize the inputs, tasks, and activities in a work process. Test your knowledge on the techniques that help in mapping out business processes effectively.

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