Business Process Mapping Chapter 2

Questions and Answers

To ensure all team members understand the process (correct)

To create an electronic version of the map

To document the process for reference

To identify unnecessary steps in the process

It should be stored for future reference only

It should be discarded and a new map created

It should be used immediately without further changes

It should be distributed to a larger group for review (correct)

It is more complex and detailed

It is only used by experts

It is easier to understand and use (correct)

It serves no purpose

So it can be used for future reference Signup and view all the answers

To make things clear and provide insight Signup and view all the answers

They should be removed from the process Signup and view all the answers

It should be distributed to the team for review Signup and view all the answers

To get input from people who participate or interact with the process Signup and view all the answers

To ensure the process was accurately captured Signup and view all the answers

It should be used to revise the process map Signup and view all the answers

Study Notes

Process mapping is a critical exercise for companies to function and improve, regardless of their efficiency or effectiveness.
It helps ensure a firm foundation for a company, especially when automating, reorganizing, improving performance, merging, acquiring, or selling a business.
Many organizations fail to address and document their business processes, assuming that everyone understands them, but this is rarely the case.

Process mapping creates a single format for all business processes, making it easier to capture, analyze, and improve the way a business works.
It provides a graphical representation of complex or abstract ideas, facilitating understanding and communication.
A process map helps identify who performs tasks, who is the business owner, how long tasks take, what resources are used, and what value is created.
It delivers a shared understanding and overview of what is involved in a process.

Plan the mapping effort, defining the process to be mapped and its boundaries, including triggers, outputs, and level of detail.
Form and train the mapping team, considering process complexity, organizational and individual teams involved, and time and cost issues.
Conduct the mapping session, collecting and analyzing information about the process.
Review and revise the process map, ensuring it accurately captures the process and incorporating feedback from stakeholders.

Plan the mapping effort, defining the process and its boundaries.
Form and train the mapping team, considering process complexity and organizational teams involved.
Conduct the mapping session, collecting and analyzing information about the process.
Review and revise the process map, ensuring it accurately captures the process and incorporating feedback from stakeholders.

Process inputs, outputs, action steps, and performers should be included in all process maps.
Optional elements include time required to complete each step, feedback to the performer, systems, data elements, business rules, and work environment.

Distribute copies of the map to the team for individual review and feedback.
Meet to confirm that the process was accurately captured and note any changes that need to be made.
Revise the process map based on feedback and distribute the revised map to a larger group for review.
Use the feedback received to revise the process map as needed, making it ready for use and circulation.