Business Management: Post-Growth Departmentalization
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Questions and Answers

What type of departmentalization does the spa utilize based on the scenario?

  • Product departmentalization
  • Process departmentalization
  • Customer departmentalization
  • Functional departmentalization (correct)

    • What role did David assume in the spa organization?

  • Sales Manager
  • Operations Manager
  • Customer Relations Manager
  • Wellness Manager (correct)

    • What motivated Janeen to promote David to a managerial position?

  • His exceptional sales skills.
  • His innovative idea of hiring new staff. (correct)
  • His extensive experience in acupuncture and reflexology.
  • His previous managerial experience.

    • Why did Shandra express dissatisfaction with the sales associates?

    <p>Low energy and enthusiasm</p> Signup and view all the answers

    What was Shandra's initial response when asked about the sales performance issue?

    <p>She highlighted the lack of motivation among associates.</p> Signup and view all the answers

    How did Janeen's actions reflect her approach to business expansion?

    <p>By expanding services offered.</p> Signup and view all the answers

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