Podcast
Play an AI-generated podcast conversation about this lesson
Questions and Answers
What type of departmentalization does the spa utilize based on the scenario?
What type of departmentalization does the spa utilize based on the scenario?
- Product departmentalization
- Process departmentalization
- Customer departmentalization
- Functional departmentalization (correct)
What role did David assume in the spa organization?
What role did David assume in the spa organization?
- Sales Manager
- Operations Manager
- Customer Relations Manager
- Wellness Manager (correct)
What motivated Janeen to promote David to a managerial position?
What motivated Janeen to promote David to a managerial position?
- His exceptional sales skills.
- His innovative idea of hiring new staff. (correct)
- His extensive experience in acupuncture and reflexology.
- His previous managerial experience.
Why did Shandra express dissatisfaction with the sales associates?
Why did Shandra express dissatisfaction with the sales associates?
Signup and view all the answers
What was Shandra's initial response when asked about the sales performance issue?
What was Shandra's initial response when asked about the sales performance issue?
Signup and view all the answers
How did Janeen's actions reflect her approach to business expansion?
How did Janeen's actions reflect her approach to business expansion?
Signup and view all the answers
Flashcards are hidden until you start studying
