Podcast
Questions and Answers
Which of the following is a recommended practice when greeting visitors in the office?
Which of the following is a recommended practice when greeting visitors in the office?
- Interrupt your employer to attend to the visitor's needs
- Determine the purpose of an unscheduled visit immediately (correct)
- Avoid making eye contact with the visitor
- Handle interruptions by loudly asking the visitor to wait
What is a key advantage of using email for internal correspondence in most organizations?
What is a key advantage of using email for internal correspondence in most organizations?
- Email can only be sent to destinations within the same country
- Email messages cannot be saved as permanent records
- Email cannot be used for transferring files
- Email allows quick answers for questions (correct)
What is the preferred method of communication when writing to current and prospective clients and customers?
What is the preferred method of communication when writing to current and prospective clients and customers?
- Memorandums
- Letters (correct)
- Reports
- Emails
What is a recommended practice when meeting someone for the first time?
What is a recommended practice when meeting someone for the first time?
Why is reading vital in today’s business world?
Why is reading vital in today’s business world?
What is the main purpose of etiquette in business?
What is the main purpose of etiquette in business?
How are manners defined in the context of etiquette?
How are manners defined in the context of etiquette?
What is the responsibility of the host at a business meal?
What is the responsibility of the host at a business meal?
What should a guest avoid when attending a business meal?
What should a guest avoid when attending a business meal?
What is the purpose of dining and restaurant etiquette?
What is the purpose of dining and restaurant etiquette?
Flashcards
Greeting Visitors
Greeting Visitors
Determine the purpose of an unscheduled visit immediately.
Email for Internal Correspondence
Email for Internal Correspondence
Email allows quick answers for questions.
Formal Client Communication
Formal Client Communication
Letters are the preferred method for formal communication with clients and customers.
Meeting Someone for the First Time
Meeting Someone for the First Time
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Importance of Reading in Business
Importance of Reading in Business
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Purpose of Business Etiquette
Purpose of Business Etiquette
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Manners in Etiquette
Manners in Etiquette
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Host's Responsibility at a Business Meal
Host's Responsibility at a Business Meal
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Avoid Ordering the Most Expensive Item
Avoid Ordering the Most Expensive Item
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Purpose of Dining Etiquette
Purpose of Dining Etiquette
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