Podcast
Questions and Answers
What is the primary objective of Business Process Re-engineering?
What is the primary objective of Business Process Re-engineering?
- To reduce the number of employees
- To increase the production capacity
- To improve the existing processes
- To radical redesign of business processes (correct)
Which of the following is NOT a principle of Total Quality Management?
Which of the following is NOT a principle of Total Quality Management?
- Employee involvement
- Cost-cutting (correct)
- Continuous improvement
- Customer focus
What is the primary goal of Six Sigma?
What is the primary goal of Six Sigma?
- To improve customer satisfaction
- To increase production capacity
- To reduce defects to near zero (correct)
- To reduce costs
What is the primary purpose of Benchmarking?
What is the primary purpose of Benchmarking?
Which of the following is a characteristic of Total Quality Management?
Which of the following is a characteristic of Total Quality Management?
What is the primary difference between Business Process Re-engineering and Continuous Improvement?
What is the primary difference between Business Process Re-engineering and Continuous Improvement?
What is the primary benefit of Six Sigma?
What is the primary benefit of Six Sigma?
Which of the following is NOT a stage of Business Process Re-engineering?
Which of the following is NOT a stage of Business Process Re-engineering?
What is the primary goal of Total Quality Management?
What is the primary goal of Total Quality Management?
What is the primary benefit of Benchmarking?
What is the primary benefit of Benchmarking?
What is the primary purpose of the BCG Matrix?
What is the primary purpose of the BCG Matrix?
What is the main difference between the Aggressive Strategy and the Defensive Strategy in the TOWS matrix?
What is the main difference between the Aggressive Strategy and the Defensive Strategy in the TOWS matrix?
What is the main advantage of using the PERT method in project management?
What is the main advantage of using the PERT method in project management?
What is the main purpose of Portfolio Analysis in business?
What is the main purpose of Portfolio Analysis in business?
What is the main advantage of using the Ansoff Growth Matrix?
What is the main advantage of using the Ansoff Growth Matrix?
What is the main difference between the BCG Matrix and the Ansoff Growth Matrix?
What is the main difference between the BCG Matrix and the Ansoff Growth Matrix?
What is the primary purpose of the TOWS Matrix?
What is the primary purpose of the TOWS Matrix?
What is the main advantage of using the CPM method in project management?
What is the main advantage of using the CPM method in project management?
What is the primary goal of Business Process Reengineering in an organization?
What is the primary goal of Business Process Reengineering in an organization?
Which of the following tools is used to identify and adopt best practices in an organization?
Which of the following tools is used to identify and adopt best practices in an organization?
What is the primary objective of Six Sigma in an organization?
What is the primary objective of Six Sigma in an organization?
Which of the following strategies is used to improve the overall quality of products and services?
Which of the following strategies is used to improve the overall quality of products and services?
What is the primary goal of analyzing strategic edge in an organization?
What is the primary goal of analyzing strategic edge in an organization?
Which of the following tools is used to redesign and improve business processes in an organization?
Which of the following tools is used to redesign and improve business processes in an organization?
What is the primary benefit of implementing Total Quality Management in an organization?
What is the primary benefit of implementing Total Quality Management in an organization?
Which of the following tools is used to identify and eliminate defects in processes in an organization?
Which of the following tools is used to identify and eliminate defects in processes in an organization?
Study Notes
Strategic Implementation and Control
- Strategy implementation involves designing and managing systems to achieve organizational objectives
- Implementation includes securing resources, organizing resources, and directing their use within and outside the organization
- A good strategy without effective implementation is unlikely to succeed
- Implementation covers a range of inter-related decisions, choices, and activities, including:
- Commitments and cooperation of all units, sections, and departments
- Organizational structures and strategy implementation
- Strategic change and control
Organizational Structures
- Types of organizational structures:
- Functional structure
- Divisional structure
- Matrix organization structure
- Free-form organization structure
- Each structure has its own characteristics and applications
Supporting Factors for Strategy Implementation
- Activating strategy
- Structural implementation
- Procedural implementation (e.g., licensing requirements, FEMA requirements, foreign collaboration procedures)
- Behavioral implementation (e.g., leadership, organizational culture, values, and ethics)
Strategic Control
- Role of strategic control in achieving organizational objectives
- Control process involves:
- Setting standards
- Measuring performance
- Correcting deviations
- Techniques of strategic control:
- Balance scorecard
- Other control techniques
Strategic Change Management
- Managing strategic changes involves:
- Leadership and its forms
- Organizational culture and systems
- Value and ethics
- Effective change management is critical for organizational success
Analyzing Strategic Edge
Business Process Re-engineering (BPR)
- Definition and origin of BPR
- Objectives of BPR
- Typology of BPR projects
- Factors for successful implementation of BPR
- Steps for BPR
- Case studies: Infosys, Ford, Airbnb
Benchmarking
- Definition and understanding of benchmarking
- Types of benchmarking
- Approaches and advantages of benchmarking
- Case study: Xerox process
Total Quality Management (TQM)
- Definition and principles of TQM
- Characteristics of TQM
- Implementation principles and processes of TQM
- Case study: Ford Motor Company TQM
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Description
Test your understanding of business environment concepts including internal and external factors, mission, vision, and values. Identify the key elements and their impact on business operations.
