Podcast
Questions and Answers
What type of guest has a guaranteed reservation and receives special treatment from check-in to check-out?
What type of guest has a guaranteed reservation and receives special treatment from check-in to check-out?
- Joiner
- Very Important Person (VIP) (correct)
- Delegate
- Free Independent Traveler (FIT)
What is a competitor in a business context?
What is a competitor in a business context?
- A rival business that reduces market share (correct)
- A walk-in guest without a prior reservation
- A customer who buys goods or services
- Front office staff making a good impression
What type of guest is participating in a seminar, convention, conference, or meeting?
What type of guest is participating in a seminar, convention, conference, or meeting?
- Free Independent Traveler (FIT)
- Walk-in guest
- Delegate (correct)
- Very, Very Important Person (VVIP)
What is a major obstacle that hotels may face?
What is a major obstacle that hotels may face?
What is the term for a non-registered guest occupying a room?
What is the term for a non-registered guest occupying a room?
How much time do front office staff have to make a good impression on clients?
How much time do front office staff have to make a good impression on clients?
What type of guests travel in groups to visit famous places for sightseeing?
What type of guests travel in groups to visit famous places for sightseeing?
Why do families check in on weekends or during holidays?
Why do families check in on weekends or during holidays?
What is the most important market for many lodging facilities?
What is the most important market for many lodging facilities?
How do possible hotel clients get information about different hotels?
How do possible hotel clients get information about different hotels?
What is at the center of every successful business?
What is at the center of every successful business?
How can booking and reservations be done?
How can booking and reservations be done?
What is the primary purpose of conducting a SWOT analysis?
What is the primary purpose of conducting a SWOT analysis?
What can be offered to a market to satisfy a customer's desire or need?
What can be offered to a market to satisfy a customer's desire or need?
What refers to a medium that allows buyers and sellers to interact?
What refers to a medium that allows buyers and sellers to interact?
What are internal current factors that prompt outstanding indicators or product and service performance?
What are internal current factors that prompt outstanding indicators or product and service performance?
What is an example of a weakness in a SWOT analysis?
What is an example of a weakness in a SWOT analysis?
What are factors that a company can take advantage of?
What are factors that a company can take advantage of?
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