18 Questions
What type of guest has a guaranteed reservation and receives special treatment from check-in to check-out?
Very Important Person (VIP)
What is a competitor in a business context?
A rival business that reduces market share
What type of guest is participating in a seminar, convention, conference, or meeting?
Delegate
What is a major obstacle that hotels may face?
Too much competition and decreasing prices
What is the term for a non-registered guest occupying a room?
Joiner
How much time do front office staff have to make a good impression on clients?
15 minutes
What type of guests travel in groups to visit famous places for sightseeing?
Tourists
Why do families check in on weekends or during holidays?
To relax, unwind, and enjoy their time
What is the most important market for many lodging facilities?
Business Travelers
How do possible hotel clients get information about different hotels?
Through the internet, travel magazines, television, and word of mouth
What is at the center of every successful business?
Knowing and understanding customer needs
How can booking and reservations be done?
Through the internet and telephone
What is the primary purpose of conducting a SWOT analysis?
To identify internal strengths and weaknesses
What can be offered to a market to satisfy a customer's desire or need?
A service or an item
What refers to a medium that allows buyers and sellers to interact?
A market
What are internal current factors that prompt outstanding indicators or product and service performance?
Strengths
What is an example of a weakness in a SWOT analysis?
Poor customer service
What are factors that a company can take advantage of?
Opportunities
Test your knowledge of business environment and market, including SWOT analysis, customer and competitor description, product identification, and business idea generation. Learn about the factors that influence business and how markets facilitate exchange.
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