Business Environment and Market
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Questions and Answers

What type of guest has a guaranteed reservation and receives special treatment from check-in to check-out?

  • Joiner
  • Very Important Person (VIP) (correct)
  • Delegate
  • Free Independent Traveler (FIT)

    • What is a competitor in a business context?

  • A rival business that reduces market share (correct)
  • A walk-in guest without a prior reservation
  • A customer who buys goods or services
  • Front office staff making a good impression

    • What type of guest is participating in a seminar, convention, conference, or meeting?

  • Free Independent Traveler (FIT)
  • Walk-in guest
  • Delegate (correct)
  • Very, Very Important Person (VVIP)

    • What is a major obstacle that hotels may face?

    <p>Too much competition and decreasing prices</p> Signup and view all the answers

    What is the term for a non-registered guest occupying a room?

    <p>Joiner</p> Signup and view all the answers

    How much time do front office staff have to make a good impression on clients?

    <p>15 minutes</p> Signup and view all the answers

    What type of guests travel in groups to visit famous places for sightseeing?

    <p>Tourists</p> Signup and view all the answers

    Why do families check in on weekends or during holidays?

    <p>To relax, unwind, and enjoy their time</p> Signup and view all the answers

    What is the most important market for many lodging facilities?

    <p>Business Travelers</p> Signup and view all the answers

    How do possible hotel clients get information about different hotels?

    <p>Through the internet, travel magazines, television, and word of mouth</p> Signup and view all the answers

    What is at the center of every successful business?

    <p>Knowing and understanding customer needs</p> Signup and view all the answers

    How can booking and reservations be done?

    <p>Through the internet and telephone</p> Signup and view all the answers

    What is the primary purpose of conducting a SWOT analysis?

    <p>To identify internal strengths and weaknesses</p> Signup and view all the answers

    What can be offered to a market to satisfy a customer's desire or need?

    <p>A service or an item</p> Signup and view all the answers

    What refers to a medium that allows buyers and sellers to interact?

    <p>A market</p> Signup and view all the answers

    What are internal current factors that prompt outstanding indicators or product and service performance?

    <p>Strengths</p> Signup and view all the answers

    What is an example of a weakness in a SWOT analysis?

    <p>Poor customer service</p> Signup and view all the answers

    What are factors that a company can take advantage of?

    <p>Opportunities</p> Signup and view all the answers

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