Business Design and Analysis Quiz

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Questions and Answers

What does reverse engineering involve?

  • Reengineering a failing product.
  • Changing your mind on the previous design.
  • Acquiring a competitor's product and studying its design features. (correct)
  • Altering the basic design based on user input.

What is the break-even point in break-even analysis?

  • The quantity where revenue equals fixed cost.
  • The quantity where costs exceed revenue.
  • The quantity where revenue equals total cost. (correct)
  • The quantity where revenue exceeds variable cost.

Which of the options best describes benchmarking?

  • Measuring against business competitors.
  • Implementing best practices from industry leaders. (correct)
  • Evaluating internal performance metrics.
  • Studying market trends.

To achieve profit, a company must...

<p>Sell above the break-even point. (A)</p> Signup and view all the answers

What does design simplification refer to?

<p>Reducing the number of parts and features. (D)</p> Signup and view all the answers

Which competitive priority typically requires the use of more general-purpose equipment?

<p>flexibility (A)</p> Signup and view all the answers

Which competitive priority would MOST require highly skilled hourly workers?

<p>flexibility (A)</p> Signup and view all the answers

Order winners and qualifiers are said to:

<p>change over time. (C)</p> Signup and view all the answers

Which of the following is an operations decision related to the structure of the production process?

<p>facilities (C)</p> Signup and view all the answers

Why should technology be acquired by a company?

<p>it supports the company's chosen competitive priorities. (A)</p> Signup and view all the answers

What are the three major functions through which every business is managed?

<p>finance, marketing, and operations management (B)</p> Signup and view all the answers

Which function of a business is primarily concerned with managing cash flow and capital investments?

<p>finance (D)</p> Signup and view all the answers

Which business function is accountable for planning and controlling the production processes?

<p>operations management (C)</p> Signup and view all the answers

Which statement regarding business process reengineering is false?

<p>it cannot be used to improve quality (A)</p> Signup and view all the answers

What is a primary objective of operations management regarding organizational efficiency?

<p>eliminate activities that do not add value (B)</p> Signup and view all the answers

Which of the following activities does NOT add value?

<p>waiting to see a doctor (B)</p> Signup and view all the answers

In the context of production, how is the transformation process characterized?

<p>physical (C)</p> Signup and view all the answers

Which of the following best describes the role of the finance function within a business?

<p>managing cash flow and capital investments (C)</p> Signup and view all the answers

Which of the following may not be considered an input of a transformation process?

<p>managers (A)</p> Signup and view all the answers

Which activity does not add value in a process?

<p>filling gas tanks at a service station (B)</p> Signup and view all the answers

What term describes long-term decisions that guide the overall organization?

<p>strategic (B)</p> Signup and view all the answers

Which statement is correct regarding tactical and strategic decisions?

<p>Tactical decisions focus on day-to-day activities. (C)</p> Signup and view all the answers

Which of the following tasks is not primarily associated with operations management?

<p>advertising strategy (D)</p> Signup and view all the answers

Management science primarily emphasizes which of the following?

<p>quantitative techniques for operations (A)</p> Signup and view all the answers

Which of the following is a true description of operations management?

<p>It deals primarily with production processes. (A)</p> Signup and view all the answers

Which of the following activities adds value in a production process?

<p>transporting goods to the market (D)</p> Signup and view all the answers

Which decision made by FedEx supports its business strategy?

<p>Driving its fleet of tractor trailers and using a sophisticated bar code technology. (A)</p> Signup and view all the answers

Which of the following is a characteristic of operational efficiency?

<p>Performing operations tasks effectively. (B)</p> Signup and view all the answers

What is the term for the process of observing the external environment?

<p>Environmental scanning. (B)</p> Signup and view all the answers

Which of the following would NOT be considered a core competency?

<p>An outdated technology framework. (B)</p> Signup and view all the answers

What must be formulated after developing a business strategy?

<p>An operations strategy. (A)</p> Signup and view all the answers

Which competitive priority is associated with the use of more general-purpose equipment?

<p>Cost (A)</p> Signup and view all the answers

Which competitive priority most necessitates highly skilled hourly workers?

<p>Flexibility (D)</p> Signup and view all the answers

Order winners and qualifiers are best described as:

<p>Changing over time (B)</p> Signup and view all the answers

Which option is an operations decision that primarily relates to production process structure?

<p>Facilities (B)</p> Signup and view all the answers

What is a valid measure of productivity?

<p>Partial productivity measure (B)</p> Signup and view all the answers

Flashcards

Reverse engineering definition

Studying a competitor's product design to learn from it.

Benchmarking definition

Comparing your product or process to industry standards.

Break-even point

The sales quantity where revenue and total costs are equal.

Profit in break-even analysis

Selling above the break-even point.

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Design Simplification

Reducing the number of parts and features of a product, improving efficiency.

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Three major business functions

Every business is managed through finance, marketing, and operations management.

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Finance function responsibility

Managing cash flow, assets, and capital investments.

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Operations management role

Plans, coordinates, and controls resources for product/service creation.

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Business process re-engineering

Redesigning processes to improve efficiency and reduce costs.

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Operations management efficiency

Eliminating non-value-added activities.

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Non-value-added activity

An activity that doesn't contribute to the final product or service.

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Transformation process (factory)

Physical change of raw materials.

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Business process re-engineering exception

Improving quality is NOT a necessary outcome of business process re-engineering.

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Competitive Priority: Flexibility

A company's focus on adapting to changing customer demands or product variations.

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Competitive Priority: Skilled Hourly Workers

Companies prioritizing flexibility and customization usually require highly skilled hourly workers.

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Order Winners & Qualifiers

Factors that make a company's product stand out (winners) and basic requirements to be considered (qualifiers).

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Operations Decision: Production Process Structure

Decisions related to how products are made from start to finish.

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Technology Acquisition in Operations

Technology choices should align with the company's overall goals and objectives.

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Inputs of a transformation process

Resources used in a transformation process to create an output or product. Examples include services, technology, buildings, and information.

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Strategic decisions

Long-term decisions that set the direction for the entire organization.

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Tactical decisions

Specific, day-to-day decisions that support strategic goals.

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Operations Management Function

The function responsible for designing, managing, and controlling the processes of creating goods and services.

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Management Science

The use of quantitative techniques to solve operational issues.

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Value-added activity

A task that increases the worth of a product or service from the customer's perspective.

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Example of NON-Operation Management function

Activities that are not directly related to the creation of a product or service. Advertising, for example.

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Operations decisions

Choices a company makes about how to produce and deliver its goods or services. These decisions involve activities like production, distribution, and technology.

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Operational efficiency

Performing tasks effectively and minimizing waste, leading to better use of resources and lower costs.

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Environmental scanning

The process of monitoring the external environment for changes, trends, and potential opportunities or threats.

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Core competency

A unique strength or set of skills that gives a company a competitive advantage.

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Operations strategy

A plan that outlines how a company will manage its operations to achieve its business objectives.

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Competitive Priorities

The strategic goals a company chooses to focus on, like cost, quality, flexibility, or delivery speed.

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General-Purpose Equipment

Equipment used for a variety of tasks, often adaptable to different products or processes.

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Skilled Hourly Workers

Employees who are paid by the hour and have specialized knowledge or abilities needed for complex tasks.

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Order Winners

Factors that directly influence a customer's decision to choose one product or service over another.

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Productivity Measure

A metric used to assess the efficiency of a process or operation, calculating outputs over inputs.

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Study Notes

Reverse Engineering

  • Reverse engineering is a design based on user input
  • It is also reengineering a failing product and relabeling it for sale
  • It is about acquiring a competitor's product to study its features
  • It is changing your mind on a previous design

Studying Practices

  • Studying the practices of companies is considered "best in class"
  • Comparing your company against theirs

Supplier Involvement in Design

  • Supplier involvement in a design process is called reengineering
  • It is a design process that involves suppliers early in the process
  • Other related terms are reengineering, disaggregation, redesign, and involvement

Break-Even Analysis

  • Break-even analysis is used to find the break-even point
  • The break-even point is the quantity where revenue equals fixed costs
  • The quantity is where revenue equals total cost
  • The quantity where revenue equals variable costs to lose money.
  • The quantity beyond which the cost equals fixed cost.
  • In order to make a profit, the company must sell above the break-even point

Product Design Evaluation

  • The final design stage is evaluated based on major business needs
  • Initial product design is drawn up by design engineers
  • Product specifications are for the first time
  • The product reaches full production

Design Simplification

  • Design simplification refers to reducing the number of parts and features of a product.

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