Business Communication Quiz

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Questions and Answers

Where should the sentence 'Although I am busy on January 16, I would be pleased to speak to your class if we can arrange a date that works with your schedule and mine' be placed in a message refusing a request?

  • After delivering the bad news but before the closing (correct)
  • As part of the transition that leads to the explanation
  • In the closing
  • In the buffer, so that the reader develops the proper mindset before reading the bad news

What is the purpose of the sentence 'Although I am busy on January 16, I would be pleased to speak to your class if we can arrange a date that works with your schedule and mine'?

  • To refuse a request
  • To apologize for an inconvenience
  • To express gratitude
  • To offer an alternative solution (correct)

What is the tone of the sentence 'Although I am busy on January 16, I would be pleased to speak to your class if we can arrange a date that works with your schedule and mine'?

  • Friendly and approachable
  • Stern and unyielding
  • Polite but firm (correct)
  • Firm but polite

What is the primary function of the transition in a message refusing a request?

<p>To soften the blow of bad news (A)</p> Signup and view all the answers

What is the key element in structuring a message refusing a request?

<p>The buffer to soften the bad news (D)</p> Signup and view all the answers

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Study Notes

Message Structure

  • A sentence refusing a request can be structured to include a buffer, explanation, and closing.
  • The buffer is the initial section that sets the tone for the reader.
  • The explanation provides a reason for refusing the request.

Placement of Refusal Sentence

  • The refusal sentence "Although I am busy on January 16, I would be pleased to speak to your class if we can arrange a date that works with your schedule and mine" should be placed:
    • After delivering the bad news but before the closing (Option a)
    • Not as part of the transition that leads to the explanation (Option b)
    • Not in the buffer, so that the reader develops the proper mindset before reading the bad news (Option c)
    • Not in the closing (Option d)

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