5 Questions
Where should the sentence 'Although I am busy on January 16, I would be pleased to speak to your class if we can arrange a date that works with your schedule and mine' be placed in a message refusing a request?
After delivering the bad news but before the closing
What is the purpose of the sentence 'Although I am busy on January 16, I would be pleased to speak to your class if we can arrange a date that works with your schedule and mine'?
To offer an alternative solution
What is the tone of the sentence 'Although I am busy on January 16, I would be pleased to speak to your class if we can arrange a date that works with your schedule and mine'?
Polite but firm
What is the primary function of the transition in a message refusing a request?
To soften the blow of bad news
What is the key element in structuring a message refusing a request?
The buffer to soften the bad news
Study Notes
Message Structure
- A sentence refusing a request can be structured to include a buffer, explanation, and closing.
- The buffer is the initial section that sets the tone for the reader.
- The explanation provides a reason for refusing the request.
Placement of Refusal Sentence
- The refusal sentence "Although I am busy on January 16, I would be pleased to speak to your class if we can arrange a date that works with your schedule and mine" should be placed:
- After delivering the bad news but before the closing (Option a)
- Not as part of the transition that leads to the explanation (Option b)
- Not in the buffer, so that the reader develops the proper mindset before reading the bad news (Option c)
- Not in the closing (Option d)
This quiz assesses your understanding of effective communication strategies in business settings. Identify the appropriate placement of a sentence in a message refusing a request. Master the art of crafting professional messages!
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