Business Communication Quiz
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Questions and Answers

Where should the sentence 'Although I am busy on January 16, I would be pleased to speak to your class if we can arrange a date that works with your schedule and mine' be placed in a message refusing a request?

  • After delivering the bad news but before the closing (correct)
  • As part of the transition that leads to the explanation
  • In the closing
  • In the buffer, so that the reader develops the proper mindset before reading the bad news
  • What is the purpose of the sentence 'Although I am busy on January 16, I would be pleased to speak to your class if we can arrange a date that works with your schedule and mine'?

  • To refuse a request
  • To apologize for an inconvenience
  • To express gratitude
  • To offer an alternative solution (correct)
  • What is the tone of the sentence 'Although I am busy on January 16, I would be pleased to speak to your class if we can arrange a date that works with your schedule and mine'?

  • Friendly and approachable
  • Stern and unyielding
  • Polite but firm (correct)
  • Firm but polite
  • What is the primary function of the transition in a message refusing a request?

    <p>To soften the blow of bad news</p> Signup and view all the answers

    What is the key element in structuring a message refusing a request?

    <p>The buffer to soften the bad news</p> Signup and view all the answers

    Study Notes

    Message Structure

    • A sentence refusing a request can be structured to include a buffer, explanation, and closing.
    • The buffer is the initial section that sets the tone for the reader.
    • The explanation provides a reason for refusing the request.

    Placement of Refusal Sentence

    • The refusal sentence "Although I am busy on January 16, I would be pleased to speak to your class if we can arrange a date that works with your schedule and mine" should be placed:
      • After delivering the bad news but before the closing (Option a)
      • Not as part of the transition that leads to the explanation (Option b)
      • Not in the buffer, so that the reader develops the proper mindset before reading the bad news (Option c)
      • Not in the closing (Option d)

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    Description

    This quiz assesses your understanding of effective communication strategies in business settings. Identify the appropriate placement of a sentence in a message refusing a request. Master the art of crafting professional messages!

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