16 Questions
What is the main purpose of a business memo?
To inform and persuade people within an organization
What is the term used to describe the expression used to end a letter?
Complimentary close
What is the purpose of an attention line in a business letter?
To bring the letter to the attention of a particular person
What is the structure of a business memo?
Inverted pyramid structure
What is the purpose of the identification initials in a business letter?
To indicate the typist's initials
What is the notation used to indicate secondary recipients of a business letter?
cc
What is the purpose of the 'From line' in a memo?
To indicate the name of the sender
Which type of memo is used to provide information about an event, person, or thing?
Announcement memo
What is the purpose of the 'Identification initials' in a memo?
To provide the typist's initials
What is the purpose of the 'Enclosure notation' in a memo?
To indicate an attachment to the memo
What is the purpose of the 'Date line' in a memo?
To provide a chronological record
What should be included in the 'To Line' of an email?
Only primary readers
What is the recommended format for writing an email?
Standard memo format
When should you avoid changing the subject line of an email?
When you're replying to an email
Why should you proofread your email carefully before sending?
To check for accuracy in typing email addresses
What is the recommended approach to writing an important email?
Using a word processor to draft the email first
Explore the world of business communication through letters and emails. Learn about the different types of business letters, their components, and importance in internal and external communication.
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