Recent Lessons

Show all results for ""

Feature Overview

Ace your exams with our all-in-one platform for creating and sharing quizzes and tests.

Quizzes

Create quizzes and tests automatically from your content using AI.

Flashcards

Automatically turn your notes into digital flashcards.

Share, Export & Embed

Share with classmates or export to Excel and your learning management system.

Stats & Reporting

Auto-grading quizzes and tests with detailed stats and reports.

Mobile Apps

The smarter way to study – wherever you are.

Pricing

Search...

Business Communication: Letters and Emails

16 Questions

3 Views

Business Communication: Letters and Emails

Choose a study mode

Play Quiz

Study Flashcards

Spaced Repetition

Chat to lesson

Podcast

Play an AI-generated podcast conversation about this lesson

Questions and Answers

What is the main purpose of a business memo?

To persuade people outside an organization

To address a whole company

To inform and persuade people within an organization (correct)

To create a written record of a meeting

What is the term used to describe the expression used to end a letter?

Attention line

Complimentary close (correct)

Salutation

Signature block

What is the purpose of an attention line in a business letter?

To identify the reader's name and position

To bring the letter to the attention of a particular person (correct)

To address the whole company

To indicate the sender's title

What is the structure of a business memo?

Inverted pyramid structure Signup and view all the answers

What is the purpose of the identification initials in a business letter?

To indicate the typist's initials Signup and view all the answers

What is the notation used to indicate secondary recipients of a business letter?

cc Signup and view all the answers

What is the purpose of the 'From line' in a memo?

To indicate the name of the sender Signup and view all the answers

Which type of memo is used to provide information about an event, person, or thing?

Announcement memo Signup and view all the answers

What is the purpose of the 'Identification initials' in a memo?

To provide the typist's initials Signup and view all the answers

What is the purpose of the 'Enclosure notation' in a memo?

To indicate an attachment to the memo Signup and view all the answers

What is the purpose of the 'Date line' in a memo?

To provide a chronological record Signup and view all the answers

What should be included in the 'To Line' of an email?

Only primary readers Signup and view all the answers

What is the recommended format for writing an email?

Standard memo format Signup and view all the answers

When should you avoid changing the subject line of an email?

When you're replying to an email Signup and view all the answers

Why should you proofread your email carefully before sending?

To check for accuracy in typing email addresses Signup and view all the answers

What is the recommended approach to writing an important email?

Using a word processor to draft the email first Signup and view all the answers