Business Communication: Letters and Emails
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Questions and Answers

What is the main purpose of a business memo?

  • To persuade people outside an organization
  • To address a whole company
  • To inform and persuade people within an organization (correct)
  • To create a written record of a meeting

What is the term used to describe the expression used to end a letter?

  • Attention line
  • Complimentary close (correct)
  • Salutation
  • Signature block

What is the purpose of an attention line in a business letter?

  • To identify the reader's name and position
  • To bring the letter to the attention of a particular person (correct)
  • To address the whole company
  • To indicate the sender's title

What is the structure of a business memo?

<p>Inverted pyramid structure (D)</p> Signup and view all the answers

What is the purpose of the identification initials in a business letter?

<p>To indicate the typist's initials (D)</p> Signup and view all the answers

What is the notation used to indicate secondary recipients of a business letter?

<p>cc (D)</p> Signup and view all the answers

What is the purpose of the 'From line' in a memo?

<p>To indicate the name of the sender (C)</p> Signup and view all the answers

Which type of memo is used to provide information about an event, person, or thing?

<p>Announcement memo (A)</p> Signup and view all the answers

What is the purpose of the 'Identification initials' in a memo?

<p>To provide the typist's initials (C)</p> Signup and view all the answers

What is the purpose of the 'Enclosure notation' in a memo?

<p>To indicate an attachment to the memo (A)</p> Signup and view all the answers

What is the purpose of the 'Date line' in a memo?

<p>To provide a chronological record (A)</p> Signup and view all the answers

What should be included in the 'To Line' of an email?

<p>Only primary readers (B)</p> Signup and view all the answers

What is the recommended format for writing an email?

<p>Standard memo format (D)</p> Signup and view all the answers

When should you avoid changing the subject line of an email?

<p>When you're replying to an email (A)</p> Signup and view all the answers

Why should you proofread your email carefully before sending?

<p>To check for accuracy in typing email addresses (C)</p> Signup and view all the answers

What is the recommended approach to writing an important email?

<p>Using a word processor to draft the email first (B)</p> Signup and view all the answers

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