Business Administration Functions

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Questions and Answers

Which of the following best describes the role of 'controlling' in the process of business administration?

  • Formulating the objectives of the organization.
  • Ensuring the effective realisation of business strategies and objectives. (correct)
  • Designing the organizational structure of the business.
  • Directing human behavior within the organization.

What characterises strategic plans as opposed to tactical or operational plans?

  • They focus on the long-term goals of the organization. (correct)
  • They are specific to functional areas within the company.
  • They have a short-term focus, typically covering a year or less.
  • They deal with day-to-day operations and activities.

In the context of integrating an individual within an organization, which of the following sequences represents the ideal progression?

  • Joint growth, mutual adaptation, selection process.
  • Selection process, joint growth, mutual adaptation.
  • Mutual adaptation, joint growth, selection process.
  • Selection process, mutual adaptation, joint growth. (correct)

What should a company do if it identifies a significant deviation from established standards during the control process?

<p>Implement corrective actions to align results with standards. (D)</p> Signup and view all the answers

In the context of strategic analysis, what is the primary purpose of examining the general environment (i.e., using PESTEL analysis)?

<p>To understand the broader external factors that could impact the company. (A)</p> Signup and view all the answers

When defining a company's mission, which question is most crucial to address?

<p>What benefits or services can we provide? (C)</p> Signup and view all the answers

What does the 'A' stand for in the acronym SMART, referring to objectives?

<p>Achievable (D)</p> Signup and view all the answers

How would you categorise an objective in the SMART framework that lacks a defined completion date.

<p>Not Time-bound. (B)</p> Signup and view all the answers

When analyzing the environment, what distinguishes a 'simple and static' situation from others?

<p>Minimal changes and few variables to consider. (D)</p> Signup and view all the answers

In Porter's Five Forces framework, what does the 'threat of new entrants' primarily depend on?

<p>The height of barriers to entry. (A)</p> Signup and view all the answers

What is the purpose of value chain analysis?

<p>To identify the activities that create value for customers and profitability for the company. (A)</p> Signup and view all the answers

Which of the following represents a 'weakness' in a SWOT analysis?

<p>Limited financial resources. (C)</p> Signup and view all the answers

What is the key consideration when conducting a stakeholder analysis?

<p>To understand the interests and influence of various groups on the company's strategy. (C)</p> Signup and view all the answers

At what level of strategic formulation is the scope of the business determined?

<p>Corporate level. (D)</p> Signup and view all the answers

In the BCG matrix, what is the recommended strategy for 'cash cows?

<p>Use profits to invest in 'star' and 'question mark' business units. (C)</p> Signup and view all the answers

A company decides to pursue serving all segments of a population. This decision is best described as?

<p>Differentiation strategy. (B)</p> Signup and view all the answers

What factor primarily influences the decision of whether to choose a cost leadership or differentiation strategy?

<p>The size and conditions of the company and its environment. (B)</p> Signup and view all the answers

Which actions indicate that leadership are using the 'correct direction of the organisation'?

<p>Employee motivation, effective communication processes and organisational culture. (D)</p> Signup and view all the answers

What analysis should be done to help with identifying strengths and weaknesses of the company?

<p>Value Chain Analysis. (A)</p> Signup and view all the answers

What are the 3 levels of strategy as described in the text?. Note: Order matters.

<p>Corporate, Business Unit, Functional. (D)</p> Signup and view all the answers

A business is in an unattractive market but it currently has a high market share, how is the matrix BCG described?

<p>Vaca. (D)</p> Signup and view all the answers

Which of the following is NOT one of the benefits from performing the 'correct direction of the organization?

<p>Correct marketing strategy. (A)</p> Signup and view all the answers

What is the purpose of performing a PESTEL analysis?

<p>To identify factors that my affect my business on a global, macro scale. (A)</p> Signup and view all the answers

During the control phase of a strategy, if deviations are within an acceptable levels, the operation should...?

<p>Continue without changes. (C)</p> Signup and view all the answers

If an action is deemed 'difficult to immolate' and 'better than its competition' then what describes the action?

<p>Creates a competitive advantage. (C)</p> Signup and view all the answers

Flashcards

Administration as a process

Systematic and organized path; developing activities to achieve a goal, forming an ordered cycle where tasks precede others.

Planning

Process of setting organizational goals, developing plans/programs to achieve them at all levels.

Organizing

Designed to create a business or company's structure. It includes defining tasks, roles, task grouping, reporting structure, and decision-making locations.

Directing

Influencing people to contribute to organizational & group goals.

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Controlling

This process establishes standards, measures progress against them, and applies corrective actions.

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Strategic Analysis

The process of strategic analysis, strategy formulation, strategy implementation and evaluation

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Mission Definition

Determining what the company aims to be, its purpose, and its role in society.

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Environment analysis

Observing the business environment to spot threats and opportunities.

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Internal Analysis

Study of what the company is good at and what it struggles with.

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Social situation Analysis

Assessing desires and traits of stakeholders or key interest groups connected with the firm.

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Corporate Strategy

The highest-level strategy set by the CEO/board with a broad timeframe scope.

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Controlling results

Checking how well things are going, then fixing them or making them better.

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Defining the offer

A clear statement of what goods, services, or needs the company provides.

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Targeting the Customers

What target users, clients or market segments the business is going after.

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Choosing the Market

Defining what business/market the organization operates in.

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Vision Statement

Identifying how the company desires to be seen and valued in the long run.

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Values and Conduct

Values guide behavior and decision making. Consistent values ensure consistent actions.

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SMART Objective

An objective is SMART when it is Specific, Measurable, Achievable, Realistic and Timely.

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Environment analysis

Study of what surrounds organization that influences it.

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Stability Analysis

Does what affects the company change much and how deeply should this impact the analysis.

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Complexity Analysis

Whether the changes are understandable & the number of components.

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Generic Environment

PESTEL analysis examines this "country effect."

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Specific Environment Analysis

Identifies how much control the company has in its sector.

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Internal Analysis

This involves studying the company's unique resources (exclusive, capacity, unique combinations, etc.).

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Value Chain

Tool analyses primary & auxiliary activities to see where a business adds or subtracts value.

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Study Notes

Functions of Business Administration

  • Administration is a systematic process involving activities oriented towards a specific goal.
  • The core activities within this process are: planning, organization, human resource management, direction, and control.

Planning

  • Planning sets the objectives to be accomplished and develops plans plus programs to assist in that achievement.
  • Strategic plans look long-term.
  • Tactical or functional plans focus on the medium-term.
  • Operational plans have a short-term scope, usually around a year.
  • Strategic, tactical, functional, and operational plans define the path for fulfilling the organization's mission and goals.

Organizing

  • Sets up a business's organizational structure including defining tasks, outlining responsibilities, grouping tasks, and determining reporting structure.
  • The organizational structure should clearly detail who carries out specific tasks and is responsible for the outcomes.

Directing

  • Administrative direction involves influencing individuals towards achieving organizational and group goals.
  • The objective of administrative direction is to properly integrate people into the organization including finding the right person for the job (selection process), promoting mutual adaptation between the individual and the organization, and supporting the individuals growth within the organization.

Controlling

  • Control is the concluding function in the management process, linking organization, staffing, and direction to planning objectives.
  • It ensures business action is effective, enabling feedback to align operations with objectives.
  • Control involves systematically setting standards, measuring progress, and taking corrective actions.

The control process unfolds in four steps

  • Establishing performance standards, derived from planning objectives, must be specific and measurable.
  • Measuring the actual performance via economic and reliable methods.
  • Comparison of real performance against defined metrics.
  • Taking remedial actions if deviations exceed allowable limits.

Strategic Analysis

  • Strategic analysis aims to assess a company’s performance
  • Steps involved including strategic formulation, implementation, and evaluation.

Stages of Strategic Analysis

  • Begins with defining the company's mission, values, and objectives.

  • Conduct a thorough analysis of three key elements including the external environment (identifying threats, opportunities), the internal aspects of the company (strengths, weaknesses), and the social situation with stakeholder interests.

  • Once the analyses are complete, you move into strategy formulation at different levels depending on the focus on business operations.

  • After formulation comes the implementation phase that involves structuring both organizational and cultural aspects.

  • The process continually retro feeds to identify potential improvements and adjust the strategy accordingly.

Establishing the Mission, Vision, Values, and Objectives

  • The primary goal of a company to define its core purpose, scope, and societal role is the "mission of the company."

  • The mission defines the path and limitations.

  • "Vision" is the company's aspirations or what it hopes to become in the future.

  • To define the mission, determine the offerings, target audience, and business marketplace

  • Evaluate the company's vision by considering future aspirations and desired perception.

  • The mission provides direction, the vision outlines a long-term goal.

  • Besides values, a company must define a consistent approach to operations as a guiding reference when making decisions.

  • Values must be shared and ingrained within the organization.

SMART Objectives

  • Objectives should be "intelligent" – or SMART.
  • Specific (clearly defined goal), Measurable (how success is gauged), Achievable (realistic to attain), Realistic (considering time and resources), Timely (deadline to achieve).

Environmental Analysis

  • Considers every factor surrounding and influencing the organization.
  • Determines the suitability of the analysis for the specific company.

Nature of the Environment

  • Establishes the necessary scope and depth of the analysis based on its characteristics including stability (static vs. dynamic analysis), and complexity/diversity.

Levels Competitive Environment

  • Variables affecting an organization on both global and sector-specific levels. Global factors call for a general environmental analysis, while sector-specific issue mandates a more targeted approach.

Generic Environment Analysis (PESTEL)

  • Analyzes the variables related to the "country effect."
  • Examining how localization factors affect competitiveness and present opportunities or threats.
  • PESTEL framework encompasses evaluation of political, economic, socio-cultural, technological, ecological, and legal aspect affecting a company.

Specific Environment Analysis (Porter's 5 Forces)

  • Focuses on a sector-specific analysis.
  • Evaluates internal analysis, including competitors, clients, and vendors, to determine the external factors to prioritize.

Competitors In Sector

  • Focus on companies that fulfill the same customer needs.
  • Online as well as offline, competition should be analyzed based on competitors number, sector growth, differential of products, plus barriers for sales.

Potential Competitors

  • All the companies that are not competing in the sector but could be.
  • Consider obstacles to entry, product differentiation, legal as well as administrative regulations, and investment requirements.

Substitute Products

  • All those products that addresses our same customer needs, even if different.
  • Important factors include grade substitution, product and price differentials.

Negotiating Power of Providers

  • Analyze the power that sector providers have.
  • Consider number of providers, size and grades differentiation of the product and provider change fees

Negotiating Power of Clients

  • Analyze what is the negotiating power based on
  • Number of clients and size
  • Customer importancy for the brand
  • Grade differentiation of product

Internal Company Analysis

  • Analysis of the company's internal environment aims to identify its strengths and weaknesses.

  • It examines the exclusive resources, unique capabilities, or unique resource combinations that provide a competitive edge.

  • Audit internal resources by categorizing them as either tangible e.g. physical assets and financial resources or intangible e.g. human expertise and reputation.

  • After defining resources, define competencies as the skills for coordinating and utilizing these resources toward achieving company goals.

  • Exclusive resources or core competencies are those important enough to give you a competitive advantage versus other companies.

  • Resources and capabilities must exceed those of competitors, be scare but profitable, in addition to hard to imitate.

Value Chain

  • It segregates the company’s activities into primary ones (directly involved in getting and acquiring products) plus supporting ones (increasing efficiency).
  • Support activities include supplies sourcing, technology development including human resource management, and infrastructure or direction finance.
  • You should target tasks that optimize your best expertise and be efficient for external subcontracting.
  • Also analyzes relationships between activities in order to get an overall integrated management.
  • Value chain descriptions will offer a description of the company pros that we will develop as the cons that we want to avoid

Summary of the Situation (DAFO Analysis)

  • A common framework for summing up internal and external situations is the DAFO (or SWOT, in English) analysis.

  • DAFO evaluates weaknesses, threats, strengths, and opportunities.

  • The DAFO matrix assists in understanding benefits and potential market damages and aids in proper decision-making.

  • Critical external success are new consumers behaviour, competition. Changes on tech that can damage the business. The matrix divides the external analysis in opportunities and threats

  • Opportunities present an occasion the enterprise can improve on or a opportunity that will allow them take be taken advantage of. To identify we would question. Are there new market trends?

  • Threats can endanger the survival of a company or reduce its quota in the market.

Stakeholders Analysis And Social Responsibilities

  • Another primary study that has to go unnoticed its to analyze the groups of interest and the social responsibilities.
  • Should observe all the company participants for their own interests. This includes employees, directors, banks and politics.

Formulation of Strategies

  • Strategic formulation will start by looking at the grades off a company.
  • Analyzing corporate strategies , establishing growth methods, and setting up advantage and disadvantages.
  • It has to be realized at 3 grades.

Corporate Strategies

  • It is the biggest strategic grade performed by the manager and consist of a time extension.

Matrix BCG(Boston Consulting Group)

  • Is a tool that help direct business to a specific area.
  • This matrix allows to analyze the selected business in accordance with the business market growth and the position of the competition to see if they match. This method will show what is to improve invest and if to abort – Estrella consist on high growth high stake and highly recommended to continue to grow the business. – Question sector which are sectors with high market growth and scarce stake, recommended to invest to diversify. We have to check the strategy to grow it.

– Vacas consist on low growth high high profit. Since there is a limited market its the place to keep costs effective to re invert on new stars. – Perro is a sector wit low growing and low market participation, the business it’s not growing and low opportunity’s recommend ti get rid of it. Generally its is the products at the end of time.

Competitive Or Business Strategies

  • Once the process has been made and decided what to invest in we have to decide what marketing competition or business strategie should follow for these business.
  • Follow strategy cost with all the implication on getting a good trade and low products. Strategy market that try’s to sell to a reduce market with a high product There are two types.
  • Strategy is to reduce price and all the operation costs to increase the amount of cell to sell.
  • Focus in market is the way to improve the communication.

Implementation plus Evaluation of strategies

  • Once all the best strategies have been observed they will not have change it not taken to a location where they are allowed to perform in a correctly form and don’t count.
  • In implementation is well be taken into to account two variables. Organizational were will apply that organization best suits the company . Human capital resources have to be also designed yo each task and the development of the strategies.

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