SBM ch 4
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Questions and Answers

Profit is achieved through building long term relationships with customers

  • Sales approach
  • Product approach
  • Market approach (correct)
  • Marketing plan

Activities involved in creating a marketing strategy include :

  • Marketing analysis, product
  • Sales, product
  • Marketing analysis , sales (correct)
  • Marketing analysis, Marketing mix

Focuses on each transaction not building long term customer relationships

  • Sales approach (correct)
  • Customer approach
  • Product approach
  • Market approach

The three phases of a marketing plan :

<p>Planning, implementation and control (A)</p> Signup and view all the answers

Marketing role is to inform customers that a product exists

<p>Product approach (C)</p> Signup and view all the answers

Marketing mix is taking the steps necessary to locate and describe potential customer.

<p>False (B)</p> Signup and view all the answers

Market-oriented companies Focuses on each transaction NOT building long-term customer relationships.

<p>False (B)</p> Signup and view all the answers

business owner must understand that the marketing process has a much broader scope than simply selling a product or service, or just advertising.

<p>True (A)</p> Signup and view all the answers

• Although small companies may not have the resources available to their large competitors, they can ignore marketing activities.

<p>False (B)</p> Signup and view all the answers

Product orientation views marketing as a selling function where companies try to sell as many of their products as possible.

<p>False (B)</p> Signup and view all the answers

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