Brokerage Firm Operations Quiz
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Questions and Answers

What principle must brokerage firms uphold while dealing with clients?

  • Profit maximization
  • Customer prioritization
  • Fairness (correct)
  • Transparency

Which of the following modes of order submission is NOT allowed by brokerage firms?

  • Fax orders
  • Oral orders (correct)
  • Written orders
  • Email orders

What must a brokerage firm do to maintain confidentiality regarding client transactions?

  • Share information if they feel it is necessary
  • Disclose information with client permission only (correct)
  • Require client signatures on all documents
  • Regularly update clients on their financial status

Why must brokerage firms segregate accounts?

<p>To comply with regulations issued by the Authority (C)</p> Signup and view all the answers

Which statement is true regarding the handling of client complaints?

<p>Complaints must be managed properly and in a timely manner (B)</p> Signup and view all the answers

What is required of brokerage firms regarding call recording?

<p>They must comply with Authority regulations on recording (C)</p> Signup and view all the answers

Which of the following best describes the obligation of brokerage firms in relation to fairness?

<p>Treating similar client dealings in an equitable manner (C)</p> Signup and view all the answers

What must brokerage firms ensure before taking an order from a client?

<p>That the order is either written or received through specified methods (B)</p> Signup and view all the answers

What happens if a client fails to pay for securities bought on its behalf within the settlement period?

<p>The securities will be sold at market price upon market approval. (A)</p> Signup and view all the answers

Which obligation is NOT required of brokerage firms regarding their employees?

<p>Allowing unauthorized persons to access trading systems. (C)</p> Signup and view all the answers

What are the consequences of losses incurred from selling securities due to a client's non-payment?

<p>The losses are solely incurred by the client or the brokerage firm. (D)</p> Signup and view all the answers

Which of the following is a key expectation of the DFM's Professional Code of Conduct?

<p>Acting in ways that could harm the reputation of other firms. (D)</p> Signup and view all the answers

In which scenario may representatives of a broker execute orders for their own benefit?

<p>Upon approval of the market in accordance with regulations. (C)</p> Signup and view all the answers

What must brokerage firms ensure about their employees who interact with clients?

<p>They must possess appropriate qualifications and professional experience. (C)</p> Signup and view all the answers

What type of regulations must brokers follow when dealing with clients in cash?

<p>Applicable anti-money laundering regulations. (C)</p> Signup and view all the answers

What is a critical responsibility of brokerage firms regarding their supervision of employees?

<p>To have the necessary resources for effective and constant supervision. (D)</p> Signup and view all the answers

What is the minimum requirement for record keeping as stated in Article 8 of the DFM’s Professional Code of Conduct?

<p>All concluded client agreements and securities details (D)</p> Signup and view all the answers

Which of the following is NOT required to be documented by brokerage firms under record keeping regulations?

<p>Personal opinions of the brokerage employees (C)</p> Signup and view all the answers

On what basis is the opening price for a dual listed company security determined on its first trading day on the DFM?

<p>Last closing price from the principal market (B)</p> Signup and view all the answers

Which activity is primarily conducted during the pre-opening session on the DFM?

<p>Determining the opening price for listed securities (A)</p> Signup and view all the answers

What exception exists regarding price limits for securities listed on the DFM during their first trading session?

<p>Price limits do not apply and the price can float (D)</p> Signup and view all the answers

What governs the application of daily price margin limits on the DFM?

<p>Market procedures from the security's first trading day (C)</p> Signup and view all the answers

Which of the following records is required to be maintained by brokerage firms about their clients under Article 8?

<p>Securities owned by clients and any assets held (A)</p> Signup and view all the answers

Under what circumstance may different procedures apply for the trading of foreign shares on the DFM?

<p>When justified and appropriate by market management (A)</p> Signup and view all the answers

What must brokerage firms notify the market about?

<p>Any material changes or developments in the company (D)</p> Signup and view all the answers

What is required when a brokerage firm is licensed to carry out multiple activities?

<p>They must have autonomous, dedicated departments for each activity (B)</p> Signup and view all the answers

What action must brokerage firms take regarding the information they publish?

<p>Refrain from publishing incorrect information (B)</p> Signup and view all the answers

What must brokerage firms verify regarding their clients?

<p>The eligibility of their clients and soundness of transactions (D)</p> Signup and view all the answers

What is a requirement for executing trades outside normal trading hours?

<p>They must refrain from such execution unless allowed by applicable laws (B)</p> Signup and view all the answers

What must brokerage firms provide evidence of for all executed orders?

<p>Proof of client consent acquired through various means (A)</p> Signup and view all the answers

What must brokerage firms do regarding obligations from trading activity?

<p>Meet all trading obligations within specified timelines (C)</p> Signup and view all the answers

Which action is required if there are changes in board members?

<p>Notify the market of any change in board members (D)</p> Signup and view all the answers

What circumstance allows a CEO to cancel orders for a particular security?

<p>Transactions resulted from a technical glitch (D)</p> Signup and view all the answers

What must a broker do with the value of securities sold on behalf of a client?

<p>Add it to the client's balance by the settlement period end (A)</p> Signup and view all the answers

What is required for brokers to trade securities listed on the DFM?

<p>Trading must be conducted through the brokerage firm (C)</p> Signup and view all the answers

Under what condition can the Authority cancel a trading transaction?

<p>If the transaction violates laws or regulations (D)</p> Signup and view all the answers

What is the maximum time frame a broker has to make payment for sold securities?

<p>Before the end of two days or settlement period (A)</p> Signup and view all the answers

What must a client do to pay for securities bought on their behalf?

<p>Pay before the settlement date (B)</p> Signup and view all the answers

What happens if both brokers of a transaction request cancellation?

<p>The cancelation can only occur if there are serious reasons (B)</p> Signup and view all the answers

What happens if a client does not request the value of sold securities?

<p>It is added to the client's balance without request (A)</p> Signup and view all the answers

What happens to a day order if it is not executed by the end of the trading session?

<p>It expires. (D)</p> Signup and view all the answers

Which type of order must be executed immediately during the trading session?

<p>Immediate-Or-Cancel (A)</p> Signup and view all the answers

What is the main characteristic of a limit order?

<p>It specifies a price at which to buy or sell shares. (C)</p> Signup and view all the answers

Which order type expires at a specified date if not executed?

<p>Good-Till-Date (D)</p> Signup and view all the answers

What is the fate of the remaining parts of a market order if it is only partially executed?

<p>They are displayed at the last execution price. (A)</p> Signup and view all the answers

What distinguishes a good-till-cancelled order from a day order?

<p>It remains until canceled while a day order expires by the end of the session. (C)</p> Signup and view all the answers

During which session can market orders be placed?

<p>During the trading session only (A)</p> Signup and view all the answers

What does an at-the-close order do if it is not executed?

<p>It expires at the end of the trading session. (A)</p> Signup and view all the answers

Flashcards

Market Notifications for Brokerage Firms

Brokerage firms must notify the market of significant events that could influence their financial standing, including changes in management, legal actions, and asset pledging.

Departmental Segregation

Brokerage firms must maintain separate departments for each service they provide, ensuring clear separation to prevent conflicts of interest.

Prohibiting Incorrect Information

Brokerage firms are prohibited from spreading false information about companies whose securities are listed on the market.

Client and Transaction Eligibility Verification

Brokerage firms must verify the legitimacy of their clients and confirm the soundness of transactions they execute.

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Trading Outside Session Restrictions

Brokerage firms are generally not allowed to execute trades outside of designated trading sessions, unless permitted by specific regulations.

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Meeting Trading Obligations

Brokerage firms must meet all commitments from trading activities within the specified timelines.

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Evidencing Client Consent

Brokerage firms must provide evidence of client consent for all executed orders, and archive order confirmations for all transaction types.

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Maintaining Accurate Records

Brokerage firms must comply with regulatory requirements related to maintaining accurate and detailed records of market activities.

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Employee Qualification Requirement for Brokerage Firms

Brokerage firms must ensure that their employees dealing with clients possess the necessary qualifications, including professional experience and training, to perform their roles effectively.

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Supervision Requirement for Brokerage Firms

Every brokerage firm must have resources in place for continuous and effective supervision of its employees who interact with clients, other brokerage firms, or the market.

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Brokerage Firm Liability for Employee Actions

A brokerage firm is held accountable for any mistakes or negligence committed by its employees while performing their job duties.

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Unauthorized Access to Trading Systems

No unauthorized person can use the electronic trading system, electronic clearing system, or a broker's username for transactions.

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Restrictions on Trading for Broker Representatives

Representatives of a brokerage firm cannot execute buy or sell orders for their benefit or the benefit of their employers, board members, employees, or relatives, without prior market approval.

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Brokerage Firm's Right to Sell Client Securities

If a client fails to pay for securities purchased on their behalf within the settlement period, the brokerage firm may sell the securities at market price to recover the funds.

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Professional Code of Conduct (DFM)

The Professional Code of Conduct (DFM) establishes ethical standards for brokerage firms and their employees, aiming to ensure fair and transparent market practices.

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Anti-Money Laundering Compliance for Brokerage Firms

A brokerage firm must follow anti-money laundering regulations when dealing with clients' cash transactions.

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Order Cancellation: What are the reasons?

Orders can be canceled due to violations of laws, market glitches, or written requests from the brokers involved with valid reasons. The parties return to their pre-trade status.

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Authority's Power: What are their cancellation powers?

The market authority can cancel trades violating laws, regulations, or rules. The situation is restored to its pre-trade state.

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Broker Trading: Who can trade and how?

Brokers (and their employees) can't trade on the DFM except through their own firm and with market approval. Trading through other firms needs additional CEO approval.

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Broker Settlement: When must brokers pay?

Brokers pay the value of sold securities to clients after deducting commissions within two days or the settlement period set by the DFM.

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Client Settlement Obligations:

Brokers add the value of sold securities to the client's account if the client doesn't request it. They also verify the buyer's ability to pay before settlement.

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What is Trading outside the Session?

Trading that happens outside of scheduled market sessions is generally not allowed, except in specific cases permitted by regulations

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What is a settlement period?

The period set for completing the transfer of securities and funds after a trade. This ensures that both parties fulfill their obligations.

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What does Article 10 focus on?

Regulations and procedures outlined in Article 10 of the market rules that dictate how settlements must be handled.

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Limit Order

An order to buy or sell a specific number of shares at a specific price. For example, a limit order to buy 100,000 shares in XYZ Co. at AED 3.20.

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Market Order

An order to buy or sell a specific number of shares at the best price in the market at the time the order is placed. For example, selling 200,000 shares in ABC Co.

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Day Order

An order that is only valid for the current trading day. It expires if not executed by the end of the day.

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Good-Till-Cancelled (GTC) Order

An order that remains active until it is canceled by the investor. It will be executed if the price matches the order’s conditions before it is canceled.

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Immediate-Or-Cancel (IOC) Order

An order that must be executed immediately. If it's not fully executed, the remaining portion is canceled.

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Good-Till-Date Order

An order that expires if not executed by the end of a specified date. The date is set when the order is placed.

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At-the-Close Order

An order that is only valid at the end of a trading session. It is executed at the closing price.

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Fill-or-Kill (FOK) Order

An order that must be executed in its entirety. If the order cannot be fully filled, it is canceled completely.

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Fairness in Brokerage

Brokerage firms must treat all clients fairly, especially when handling similar transactions. They can't offer special advantages or information to select clients.

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Written Client Orders

Orders from clients must be received in written form, either signed or through authorized channels like call recording, fax, or email.

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Confidentiality in Brokerage

Brokerage firms must keep client transaction and account information private, unless the client consents or legal authorities demand it.

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Account Segregation

Brokerage firms must separate their own accounts from those of their clients, following specific regulations set by the Authority.

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Call Recording Requirements

Brokerage firms must follow rules set by the Authority regarding recording phone calls related to client transactions.

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Handling Client Complaints

Brokerage firms must have a defined process for handling complaints from clients, ensuring they respond promptly and keep clients informed of available options.

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Reporting Suspicious Activity

Brokerage firms must have procedures in place to identify and report suspicious activity happening within their operations or with their clients.

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Market Data Access and Use

Brokerage firms must comply with regulations regarding accessing and using market data for their operations and client services.

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What record keeping requirements must brokerage firms meet?

Brokerage firms must keep up-to-date records, whether physical or electronic, that include client agreements, executed orders, owned securities, and accounting information.

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How do price limits work on the DFM?

Price limits are typically applied to securities listed on the DFM, restricting their price fluctuations. However, this does not apply on the first trading session of a new listing, when prices can float before settling at a benchmark.

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What happens during the pre-opening session on the DFM?

The pre-opening session aims to determine the opening price for listed securities that will be used in the subsequent trading session. This session precedes the regular trading session.

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What is the role of the opening session on the DFM?

The opening session is where trading for the day officially begins. It follows the pre-opening session and uses the established opening prices to start trading.

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How is the initial opening price set for dual listed companies on the DFM?

Dual listed companies (often foreign firms) listed on the DFM, along with other markets have their initial DFM opening prices based on the last closing price in the principal market.

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What flexibility does the DFM have regarding trading procedures for foreign shares?

The DFM management reserves the right to implement different trading procedures for foreign shares listed on the market when necessary.

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What qualifications must employees dealing with clients possess at brokerage firms?

Brokerage firms must ensure their employees involved in client interactions have the necessary qualifications, including experience and training.

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What is the requirement for supervision at brokerage firms?

Each brokerage firm must have systems in place for continuous and effective supervision of employees who interact with clients, other brokerages or the market.

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Study Notes

Chapter Eight: Dubai Financial Market (DFM)

  • The DFM operates as a secondary market for securities, bonds, and other financial instruments.
  • It was established in March 2000.
  • The DFM has a capital of AED 8 billion, divided into 8 billion shares, 20% of which were offered via IPO.
  • Operations follow Sharia principles and are regulated by the UAE Securities and Commodities Authority (SCA).
  • The syllabus area covers approximately 11 of 100 examination questions.

Brokerage Firms

  • Brokerage firms operating in the DFM must maintain financial solvency in accordance with authority criteria.
  • They must notify the market of significant changes or developments that may affect their financial position.
  • Adjustments to license applications and order system modifications must be reported.
  • Employees need to adhere to laws, regulations, and circulars.
  • Firms must operate separate departments if handling multiple activities.
  • Brokerages must not publish inaccurate information about firms with traded securities.
  • Firms must verify client eligibility and transaction soundness.
  • Brokerages are prohibited from executing transactions outside trading sessions unless allowed by applicable laws.
  • They must maintain books and records that meet IFRS, or through computerised means, for ten years.
  • Copies of client orders, regardless of method, must be retained.

Obligations of Brokerage Firms to Clients

  • Brokerage firms must comply with the Professional Code of Conduct, refraining from actions that compromise the reputation of the market.
  • Brokers cannot trade securities for clients before a formal, signed contract is in place.
  • Brokers must verify client payment ability before settlement.
  • Brokers must not deal with third parties for clients lacking a proper authorization document.
  • Orders must include date, time, security type, number, and price, and client or representative signatures when written.
  • Blank and signed order forms should not be accepted.
  • Brokerages are responsible for client funds according to instructions.
  • Executed transactions must be communicated to the client in writing or through agreed-upon channels.

Trading Members and Clearing Members

  • Trading members need to contract a clearing member to manage client accounts and commission distribution.
  • This contract must be submitted to both the DFM and the SCA.
  • Trading members must not receive client cash directly; clearing members manage client payments.
  • Brokerage firms must adhere to margin trading regulations.
  • Payment cannot be made through post-dated cheques unless already cashed.

Rules of Securities Trading in the DFM: Order Handling

  • Client orders (buying or selling securities) can come through fax, email or other electronic means.
  • The broker must be able to verify order details (client name, security, type (buy/sell), number, price , and validity date).
  • Brokerages must handle orders fairly, prioritizing client orders over their own.
  • Only authorized representatives can enter orders.
  • Order priority is determined by price (best price), time of entry (earlier orders get priority) if prices are equal.

Broker Reporting Requirements

  • Upon order execution, brokers must notify clients regarding the transactions.
  • Clients must receive a statement of account every three months detailing their securities, cash balances, and executed transactions.

Conflicts of Interest

  • Brokers involved in transactions that create conflicts of interest must take steps to avoid harming client interests.

Internal/Insider Information

  • Brokers cannot use internal knowledge to profit from transactions, including information related to large specific security transactions.
  • Pre-publication financial consultations are considered internal information.

Dealing for Board Members

  • Firms must ensure board member transactions do not violate regulations regarding the disclosure of price-sensitive information.

Mistakes

  • Brokers can request to correct trading session account number errors within 30 minutes, and in exceptional cases, within approval, if deemed acceptable under DFM rules.

Cancellations

  • Orders can be cancelled in specific situations outlined by DFM regulations.

Obligations to Employees and Representatives

  • Brokerage firms must ensure employees involved in client interactions have appropriate qualifications and experience.
  • Firms must have the ability to continually supervise staff members.
  • Firms are held accountable for the actions of their staff.
  • The use of electronic platforms must be in accordance with DFM guidelines.

Obligations in Relation to Client Due Diligence (CDD)

  • Brokerage firms must gather client information, including full name, passport details, nationality and profession as well as address and other relevant information.

Other Obligations

  • Brokerage firms uphold fairness in client interactions, avoiding any actions that may provide unfair advantage to clients.
  • All client complaints must be dealt with promptly and in a professional manner.
  • If suspicious market activity is detected, the DFM must be immediately informed.

Prohibited Actions

  • Firms cannot profit from client orders or mislead investors through manipulative trading activities.
  • Brokerages may not use knowledge of client orders to execute self-beneficial transactions.

Record Keeping

  • Firms must maintain accurate records of all client agreements and transactions.

Online Trading Regulations(DFM): Price Limits

  • Securities have price limits set by the market, but during their first trading session, a floating price is allowed.
  • Opening prices are determined by pre-opening sessions reflecting demand and supply within the given period, and these are applicable limits for foreign firms operating within the DFM.

Order Types(DFM)

  • Orders are categorized based on price (limit and market orders)
  • Valid orders may vary in the nature of their expiration and executability, such as day orders that expire at the end of a specific trading session.

Order Handling(DFM): Prioritization of Orders

  • Order executions prioritize price (highest for buying, lowest for selling), and time of entry (earlier order trumps a later order with the same price).
  • When prices are equal, previous day orders are processed before current day orders.
  • Adjustments to order details (such as price or volume) will lead to the order losing its prioritisation according to the date and time of adjustments.

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Description

Test your knowledge on the principles and regulations that brokerage firms must follow while dealing with clients. This quiz covers topics such as order submission, confidentiality, account segregation, and more. See how well you understand the obligations of brokerage firms in maintaining client trust and compliance.

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