Questions and Answers
What is a Kicker?
Irish Cream, Espresso, Kick Me Mix
What ingredients are in a Cocomo?
Coconut, Espresso, Chocolate Milk
What is a Double Torture?
Vanilla, Extra Double Shot of Espresso, Chocolate Milk
What is in a 911 drink?
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What are the ingredients in a Double Chocolate Mocha?
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What does Chai consist of?
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What is a Christmas Morning drink?
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What is an Annihilator?
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What does Sugar Free Fruit Flavor include?
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What sizes do hot cups come in?
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What sizes do iced cups come in?
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What is the size of a Kids Cup?
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What flavors can be found in smoothies?
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What are the Three Core Values?
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Who are the founding brothers of Dutch Bros?
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How many states is Dutch Bros located in?
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What is the Vet Discount?
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What is the charge for alternative milk?
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What is the charge for an extra shot?
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What is the charge for an extra tea bag?
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What does Mafia Style entail?
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What is the regular temperature for hot drinks?
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What is the temperature range for extra hot drinks?
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What is the warm/drinkable temperature?
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What is the kids temperature (not so hot)?
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How many shots go in a double batch of freeze and how much sugar do we add?
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A freeze batch should be tossed if it is over 7 days old?
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How much does each scoop of Soft Top cost?
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How many scoops come standard if a drink is ordered with Soft Top?
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What is the anatomy of a double shot?
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How long can a double shot sit before it goes bad?
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You should rinse out your tin after every shot pulled?
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If the shots are pulling too short, how will you adjust the grinder?
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If the shots are pulling too long, how will you adjust the grinder?
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What is a Fireball Shot?
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Where do our beans come from?
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What is a Cubano Shot?
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What is the shot range time for regular coffee and decaf?
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What is the shot time range for white coffee?
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What are the scoop amounts for cream when added to a drink?
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How many scoops of heavy cream come standard when requested?
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When do we double cup drinks?
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Your top layer of clothing does NOT have to be Dutchwear?
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Runner vests must be worn while line busting cars?
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When do we hook up a customer with a free drink?
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We charge an extra .25 cents for extra flavor?
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When do iced Annihilators and Kickers get 1 scoop of flavor?
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What hot coffee gets 2 scoops of flavor automatically?
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What are the mix lines for iced drinks?
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What are the mix lines for Carburetors?
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When a mocha is ordered skinny, what do you do?
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How many shots come standard in each size Cold Pour?
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How many scoops of flavor come standard in each size Cold Pour?
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When using SF sauce, how many scoops come standard?
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When using SF sauce and syrup, how many scoops of flavor come standard?
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When using sugar-free syrup, how many scoops come standard?
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How many scoops of flavor come standard in each size frost?
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How many scoops go in Italian Sodas?
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What are the mix lines for blended chais?
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What do we charge for additional Rebel Shots?
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How many scoops of flavor do ice and blended lemonades get?
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Study Notes
Drink Definitions
- Kicker: Combination of Irish Cream, Espresso, and Kick Me Mix.
- Cocomo: Contains Coconut, Espresso, and Chocolate Milk.
- Double Torture: Made with Vanilla, Extra Double Shot of Espresso, and Chocolate Milk.
- 911: Features Irish Cream, 6 Shots of Espresso, and Kick Me Mix.
- Double Chocolate Mocha: Includes 1 scoop of chocolate sauce, Espresso, and Chocolate Milk.
- Chai: Mixture of 1/2 chai and 1/2 2% milk.
- Christmas Morning: A blend of White Chocolate Chai and Kick Me Mix.
- Annihilator: Contains Chocolate Mac, Espresso, and Kick Me Mix.
Cup Sizes
- Hot Cups: Available in 12oz, 16oz, and 20oz.
- Iced Cups: Offered in 16oz, 24oz, and 32oz.
- Kids Cup Size: 10oz.
Smoothies and Core Values
- Smoothies: Include Strawberry, Mango, Green Apple, Peach, and Wildberry.
- Core Values: Speed, Quality, and Service.
Founders and Locations
- Founding Brothers: Dane and Travis Boresma.
- Number of States: Operating in 9 states: WA, UT, OR, CO, AZ, CA, NM, ID, and NV.
Discounts and Charges
- Veteran Discount: 50 cents off.
- Alternative Milk Charge: 50 cents extra.
- Extra Shot/Tea Bag Charge: 50 cents each.
Temperature Standards
- Regular Temperature Hot Drinks: 150-155 degrees.
- Extra Hot Temperatures: 165-170 degrees.
- Warm/Drinkable Temperature: 125-130 degrees.
- Kids Temperature: 100 degrees.
Freeze and Shots
- Double Batch of Freeze: Uses 60 double shots and four 12 oz cups of sugar.
- Shot Sitting Time: Double shots should be used within 30 seconds of pulling.
Coffee Techniques
- Rinsing Tin: Essential to rinse out the tin after each shot to avoid flavor transfer.
-
Grinder Adjustment:
- For short shots, adjust to more fine.
- For long shots, adjust to more coarse.
Specialized Shots
- Fireball Shot: Espresso with raw sugar and cinnamon.
- Cubano Shot: Espresso with raw sugar between dosages.
Mixing and Flavoring
- Scoop Amounts for Cream: Standard is 2 scoops; lite cream 1 scoop, extra cream 4 scoops.
- Soft Top Standard: 2 scoops, with a charge of 25 cents for each additional scoop.
Flavor Scoops
-
Standard Flavor Scoops:
- Cold Pour: 1 scoop for all sizes.
- Frost and Italian Sodas: Varies from 1 to 4 scoops depending on size.
- Sugar Free sauce/syrup: 2 scoops for sauces, 1 scoop for syrups.
Special Conditions
- Free Drinks: Given on bad days, birthdays with ID, full stamp cards, or first-time customers (varies by location).
- Mafia Style: Extra sweet with an extra double shot for only $1 more.
Worker Guidelines
- Uniform Requirement: Top layer must be visible Dutchwear.
- Runner Vests: Mandatory while line busting to identify staff to customers.
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