Branding Concepts and Strategies

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Questions and Answers

What encompasses the entire image and personality of a brand?

  • Values, tone, and emotional connections (correct)
  • Competitive pricing
  • Logo and name only
  • Customer feedback

Which approach to branding focuses on the relationship between the marketer and an active consumer?

  • Constructivist/interpretive approach (correct)
  • Sensory approach
  • Economic approach
  • Identity approach

What was the initial perspective on branding during its evolution?

  • Emotion-focused perspective
  • Human-centered perspective
  • Company's perspective (correct)
  • Consumer-based approach

How has the focus of branding shifted over time?

<p>From a company's perspective to a customer's perspective (C)</p> Signup and view all the answers

What defines the positivistic brand management paradigm?

<p>Brand seen as manipulable and controlled by the marketer (B)</p> Signup and view all the answers

Which type of branding approach acknowledges the chaotic forces in consumer culture?

<p>All-round approach (A)</p> Signup and view all the answers

What is a primary characteristic of brand equity in the constructivist paradigm?

<p>A product of interactions between marketers and consumers (B)</p> Signup and view all the answers

What major shift occurred in methods of brand value creation?

<p>From quantitative to qualitative and mixed methods (D)</p> Signup and view all the answers

What distinguishes private-label products from generic items?

<p>They carry the retailer's brand name. (D)</p> Signup and view all the answers

Which strategy is most commonly used by retailers to enhance private-label product appeal?

<p>Investing in attractive packaging and design. (C)</p> Signup and view all the answers

How do retailers typically categorize their private-label brands?

<p>By price tiers such as economy, standard, and premium. (B)</p> Signup and view all the answers

What assumption does the concept of 'the economic man' rely on regarding consumer behavior?

<p>Consumers have complete knowledge of available options. (A)</p> Signup and view all the answers

Why is continuous product development important for private-label brands?

<p>To ensure products meet consumer expectations. (B)</p> Signup and view all the answers

What is a key factor that influences consumer purchasing decisions according to rational consumption choices?

<p>Limited income pushing for utility maximization. (B)</p> Signup and view all the answers

What does the concept of 'the invisible hand' suggest about resource allocation?

<p>Resources are allocated based on highest functional outcomes. (C)</p> Signup and view all the answers

What is a potential outcome of retailers effectively managing their private label brand?

<p>Increased customer loyalty and recognition. (B)</p> Signup and view all the answers

What is a key characteristic of heritage brands?

<p>Consistent stakeholder utility across generations (C)</p> Signup and view all the answers

Which trait indicates a heritage brand's ability to connect different time periods?

<p>Omni temporality (B)</p> Signup and view all the answers

What does the concept of corporate identity primarily focus on?

<p>Linear and controlled communication (C)</p> Signup and view all the answers

In the context of brand-consumer exchange, how is reputation best described?

<p>A long-term evaluation of brand images (B)</p> Signup and view all the answers

What does 'claimed distinctiveness' refer to in organisational identity?

<p>The unique elements that differentiate the organisation (B)</p> Signup and view all the answers

What does augmented role identities imply for corporate heritage institutions?

<p>Multiple identity roles within the organisation (D)</p> Signup and view all the answers

Which of the following is NOT a characteristic of effective heritage brand management?

<p>Dynamic rivalry with competitors (D)</p> Signup and view all the answers

How has the perception of brand identity evolved?

<p>From a focus on graphic design to a socially constructed view (A)</p> Signup and view all the answers

What is a primary driver of brand attitudes and consumer choices?

<p>Symbolic benefits provided by brands (A)</p> Signup and view all the answers

How does adopting a broad view of marketing decisions impact brand loyalty?

<p>It strengthens brand equity by aligning with consumer perception. (C)</p> Signup and view all the answers

What is the significance of self-congruity in brand perception?

<p>It evaluates symbolic benefits based on consumer self-expression. (A)</p> Signup and view all the answers

Which of the following best describes the concept of brand personality?

<p>The human-like characteristics attributed to a brand. (B)</p> Signup and view all the answers

What role do tracking studies play in marketing decisions?

<p>They assess consumer preferences over a longer period. (B)</p> Signup and view all the answers

What assumption is made about consumers regarding brand personality?

<p>They associate brands more closely with human-like characteristics. (C)</p> Signup and view all the answers

Which guideline encourages evaluating potential extension candidates?

<p>Take a long-term view of marketing decisions. (D)</p> Signup and view all the answers

Why do consumers view material possessions as part of their identity?

<p>They are considered an extension of the self. (C)</p> Signup and view all the answers

What is a doppelgänger brand?

<p>An assembly of negative stories or images of a brand in popular culture. (A)</p> Signup and view all the answers

What is the primary focus of the consumer-based brand equity approach?

<p>The cognitive perception of the brand by consumers (C)</p> Signup and view all the answers

What does the term 'citizen-artist brand' refer to?

<p>Companies that act as responsible citizens and engage with community values. (C)</p> Signup and view all the answers

What led to the paradigm shift in branding according to the content?

<p>The pressure from the anti-brand movement on brand icons. (A)</p> Signup and view all the answers

Which of the following is NOT a step in aligning identity gaps?

<p>Increasing brand visibility through advertisements (B)</p> Signup and view all the answers

What challenges do brands face from the changing consumer culture?

<p>Resistance to traditional advertising techniques. (C)</p> Signup and view all the answers

What metaphor is used to describe the consumer's processing of brand information in a linear communication model?

<p>A computer processing binary data (D)</p> Signup and view all the answers

Which of the following is a characteristic of post-postmodern branding?

<p>Delivering cultural material while participating in social responsibilities. (D)</p> Signup and view all the answers

How can organizations effectively engage stakeholders according to the framework for identity gaps?

<p>By involving employees and consumers in brand execution (D)</p> Signup and view all the answers

How should brands manage touchpoints according to the content?

<p>By recognizing all consumer interactions as opportunities to build relationships. (A)</p> Signup and view all the answers

What assumption is made about the consumer in the brand-consumer exchange model?

<p>Consumers can be programmed by marketers (D)</p> Signup and view all the answers

What is the consequence of manipulating human desires through advertising?

<p>It results in an inauthentic life experience. (B)</p> Signup and view all the answers

What role do activities and events play in the context of corporate branding?

<p>They inspire long-term commitment to brand values (B)</p> Signup and view all the answers

Which of the following is a key aspect of integrating culture and images around a new brand identity?

<p>Aligning the organization behind the brand (B)</p> Signup and view all the answers

What is a notable theme discussed in 'No Logo'?

<p>The critique of multinational branding and consumerism. (D)</p> Signup and view all the answers

What paradox is presented regarding consumer ownership of the brand?

<p>Consumers own the brand, but are treated as generic entities (D)</p> Signup and view all the answers

Flashcards

What is branding?

Branding encompasses more than just a logo or name. It encompasses the brand's overall image, personality, values, tone, and the emotional connection it forms with its audience.

What is brand equity?

A brand's equity is its value in the minds of consumers. It's the perception of a company or product that influences their choices and loyalty.

What is the Positivistic brand management paradigm?

In the Positivistic paradigm, brands are seen as tools controlled by marketers to influence passive consumers. They are essentially 'owned' by the company and used to create a predetermined image.

What is the Constructivist/Interpretive brand management paradigm?

The Constructivist/Interpretive paradigm recognizes the active role of consumers in building brand value. It sees brands as living entities that evolve through interaction between the brand and its audience.

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What is the early brand management approach?

Early brand management focused on the company's perspective and messaging, aiming to send a clear message to consumers. This economic and identity-focused approach treated consumers as passive recipients.

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What is the consumer-based brand management approach?

The consumer-based approach put the focus on the consumer and sought to understand their needs and motivations. This approach focused on building a brand personality and forming relationships with consumers.

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What is the Sensory brand management approach?

The Sensory brand management approach aims to engage consumers on a deeper level, considering sensory experiences and the impact of a brand on their emotions and senses .

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How has brand value creation shifted?

The shift towards the consumer-driven approach has brought about changes in brand value creation. It's no longer solely driven by the marketer, but by the interaction between the company and its audience. Both parties are needed for a brand to thrive.

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What defines a heritage brand?

Heritage brands are characterized by their enduring legacy, established values, and strong customer relationships built over time. They connect the past, present, and future.

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Institutional trait consistency

This trait means a brand's core values and organizational traits remain consistent over time, creating a recognizable and trusted identity.

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Tri-generational hereditary

Heritage brands have existed for at least three generations, demonstrating their longevity and resilience.

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What is a private-label product?

A private-label product is a branded product that is sold exclusively by a specific retailer. This means the retailer owns the brand and controls its marketing and distribution.

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Augmented role identities

These brands possess multiple roles and identities, reflecting their multifaceted nature and impact on society.

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Ceaseless multigenerational stakeholder utility

Heritage brands maintain relevance for multiple generations of consumers and stakeholders, continuously adapting to changing needs and preferences.

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How do retailers build their private label brands?

Retailers build their private-label brands by developing a strategic brand architecture, investing in marketing and promotion, continuously improving products, and creating attractive packaging.

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What is the 'economic man'?

The economic man is a theoretical concept that assumes consumers are rational and make decisions based on maximizing their utility while minimizing costs.

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Corporate identity (visual and strategic pov)

Effective brand communication is linear and controlled, ensuring a consistent and clear message to all stakeholders.

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What is 'perfect information'?

The assumption of 'perfect information' suggests that consumers have access to all the necessary information to make informed decisions about their purchases.

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Organizational identity

Brand identity is influenced by an organization's behavior and is dynamically co-created by both the brand and stakeholders.

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Reputation

Reputation arises from the long-term accumulation of impressions about a brand's image and actions, building trust and loyalty.

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Is 'perfect information' a realistic assumption?

The concept of perfect information is a central assumption in economic theory, but it rarely exists in real-world situations. Consumers often have limited information and rely on heuristics or biases when making decisions.

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What is the 'invisible hand' theory?

The invisible hand theory suggests that in a free market, individuals acting in their self-interest will ultimately benefit society as a whole. This is because individuals will seek to maximize their own utility, leading to efficiency and allocation of resources.

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How are consumers perceived in traditional marketing?

Consumers are perceived as passive receivers of marketing messages. This means they are influenced by the brand messaging and marketing strategies used by companies.

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Is the passive consumer assumption still relevant?

The assumption that consumers are passive receivers of marketing messages is increasingly being challenged. Consumers are becoming more active, discerning, and empowered in the digital age.

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Detecting Identity Gaps

The process of identifying differences between the desired brand identity and the actual perception of the brand by stakeholders.

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Aligning Identity Gaps

Aligning the brand identity across all internal functions and stakeholder perceptions.

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Stating (Aligning Identity Gaps)

Clearly stating the company's vision, values, and desired brand personality.

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Organizing (Aligning Identity Gaps)

Structuring the organization and processes to support the desired brand identity.

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Involving (Aligning Identity Gaps)

Engaging employees and consumers in the brand identity development and execution.

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Integrating (Aligning Identity Gaps)

Integrating the brand identity into all internal and external communication and activities.

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Monitoring (Aligning Identity Gaps)

Continuously monitoring the effectiveness of the brand identity and making adjustments as needed.

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Customer-Based Brand Equity

The value of a brand as perceived by consumers, based on their experiences and interactions.

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Symbolic Brand Benefits

Brands are thought to be consumed not just for their practical features, but also for the meanings and connections they represent to individual consumers.

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Brand Personality

The idea that brands can be given human-like qualities (like personality traits), making them more relatable and engaging to consumers.

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Self-Congruity

Consumers often choose brands that align with their own sense of self and identity.

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Brand Consumer Exchange

The ongoing exchange of symbolic benefits between a brand and a consumer, shaping their relationship through interactions.

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Big Five in Brand Management

The Big Five personality traits (Openness, Conscientiousness, Extraversion, Agreeableness, Neuroticism) are used to understand and analyze brand personalities.

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Material Possessions as Extended Self

Consumers see their belongings as part of their identity. They express themselves and their values through the brands they choose.

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Homogeneous Brand Personality Perception

Consumers tend to agree on how they perceive brand personalities, creating shared understanding of specific brand traits.

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Consumer Perception & Brand Positioning

Understanding how brands can be positioned to resonate with consumers emotionally, leading to loyalty and positive brand equity.

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What are brand touchpoints?

The overall experience a customer has with a brand across all touchpoints, including interactions with products, services, marketing materials, social media, and customer support channels.

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Why and how can brands manage touchpoints?

Brands can manage touchpoints by understanding how they influence customer perception and then strategically designing these interactions to deliver a consistent and positive brand experience.

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What are the fundamental components of a sensory identity?

The sensory identity of a brand encompasses how it appeals to the five senses: sight, sound, smell, taste, and touch. It involves crafting a cohesive sensory experience that reinforces the brand's personality and message.

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Doppelgänger brand

A negative perception of a brand propagated through online and offline channels by consumers, brand activists, and opinion leaders.

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No Logo

A term used to criticize the overuse of branding and marketing in a consumerist society, questioning whether brands offer true value or simply empty promises and manipulative imagery.

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Citizen-artist brand

The concept that brands, especially iconic ones, should demonstrate social responsibility and ethical practices, not just sell products. Emphasizes a more holistic approach to creating value beyond mere transactions.

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Post-postmodern branding

A shift from traditional, image-driven branding to a more authentic and values-driven approach, acknowledging consumer awareness and seeking to build genuine relationships.

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The paradigm shift in branding

The pressure on iconic brands to evolve, acknowledging changing consumer expectations and embracing social responsibility as part of their brand identity.

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Study Notes

Brand Management Assignments - Table of Contents

  • Tutorial 1: Introduction (pages 2, 42)
  • Tutorial 2: Economic Approach (pages 4, 5)
  • Tutorial 3: Identity Approach (pages 8, 9, 10, 11)
  • Tutorial 4: Consumer-based Approach (pages 15, 16, 17, 18)
  • Tutorial 6: Personality Approach (pages 19, 20, 21)
  • Tutorial 6: Relational Approach (pages 24, 26, 27, 28)
  • Tutorial 7: Community Approach (pages 29, 30, 31, 32)
  • Tutorial 8: Cultural Approach (page 35)
  • Tutorial 9: Sensory Approach (pages 41, 42, 43, 44, 45, 46)

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