Brand Strategy and Multibranding Approaches

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Questions and Answers

What is a key condition for the effectiveness of a multibranding approach?

  • Products must have favorable retail shelf space. (correct)
  • Products must not have distinct branding.
  • Products should align closely with existing offerings.
  • Products must have high market share. (correct)

When is a new brand strategy likely to succeed?

  • The marketing strategy is inexpensive.
  • The new product is similar to existing offerings.
  • The new brand has a defined target market. (correct)
  • The new brand heavily relies on the parent company's brand image.

What is a potential drawback of maintaining a marketing strategy for a new brand?

  • It can be expensive to maintain over time. (correct)
  • It can be less expensive than existing brand strategies.
  • It often results in increased market share.
  • It requires continuous alignment with parent branding.

How does the Starbucks brand exemplify a new brand strategy?

<p>By allowing the new product to maintain its own distinct branding. (A)</p> Signup and view all the answers

What does a successful multibranding strategy require regarding retail space?

<p>Consistent visibility and accessibility for products. (B)</p> Signup and view all the answers

What is described as the aspirational reason for being that inspires an organization?

<p>Purpose (C)</p> Signup and view all the answers

Which aspect of the company focuses on creating best practices and achieving industry leadership?

<p>Company Goals (A)</p> Signup and view all the answers

What impact does a company aim to have on its customers?

<p>Providing superior service or product (D)</p> Signup and view all the answers

What does an organization’s purpose help to answer?

<p>Why do we exist? (D)</p> Signup and view all the answers

Which of the following is NOT a direct responsibility of a company's purpose?

<p>Maximizing profits only (D)</p> Signup and view all the answers

How can purpose be integrated into an organization?

<p>Through strategic alignment with action plans (D)</p> Signup and view all the answers

Which impact of a company emphasizes making the world a better place?

<p>Impact on Society (A)</p> Signup and view all the answers

What feeling amongst employees is linked to a company's success?

<p>Sense of belonging (C)</p> Signup and view all the answers

What constitutes a brand as opposed to a commodity?

<p>A brand has awareness and reputation. (B)</p> Signup and view all the answers

Which aspect does NOT belong to brand identity?

<p>Perception by consumers (B)</p> Signup and view all the answers

What is the primary function of brand personality?

<p>To connect with consumers on a human level (D)</p> Signup and view all the answers

Which of the following describes brand image?

<p>How individuals perceive the brand (B)</p> Signup and view all the answers

Which statement best explains the relationship between brand identity and customer relationships?

<p>Brand identity generates a value proposition. (D)</p> Signup and view all the answers

Which is NOT a characteristic of brand personality?

<p>Product-specific features (C)</p> Signup and view all the answers

How do functional and symbolic elements differ in branding?

<p>Functional elements relate to performance while symbolic relate to emotions. (D)</p> Signup and view all the answers

What does a brand create in the buyer's mind compared to a commodity?

<p>A yearning and deeper emotional connection (D)</p> Signup and view all the answers

What percentage of Black Friday purchases in the UK are discarded after minimal or no use?

<p>80% (C)</p> Signup and view all the answers

In 2019, the weight of electronic waste (e-waste) was equivalent to the weight of how many airplanes?

<p>125,000 airplanes (D)</p> Signup and view all the answers

How much higher are the carbon emissions of returning an item bought online compared to the initial delivery?

<p>30% higher (B)</p> Signup and view all the answers

What is one of the initiatives promoted to encourage sustainable consumer behavior instead of Black Friday?

<p>Green Friday (B)</p> Signup and view all the answers

The quest for meaning in life has been a subject of inquiry for which of the following?

<p>Major religions and philosophical schools (B)</p> Signup and view all the answers

According to various philosophies, what is considered the purpose of life?

<p>To find one's purpose and embrace it (C)</p> Signup and view all the answers

Which of the following types of waste is specifically mentioned as a concern relating to Black Friday purchases?

<p>Electronic waste (D)</p> Signup and view all the answers

What characteristic of reverse supply chains contributes to higher carbon emissions during returns?

<p>More energy-intensive processes (A)</p> Signup and view all the answers

What is the primary purpose of a logo?

<p>To symbolize or identify an organization's products (A)</p> Signup and view all the answers

How can purpose increase consumers’ preference for products and services?

<p>By fostering a stronger emotional connection (A)</p> Signup and view all the answers

What is a key benefit of purpose in employee engagement?

<p>It strengthens the connection among employees (B)</p> Signup and view all the answers

Which type of logo combines both symbols and text?

<p>Combination of logo marks (A)</p> Signup and view all the answers

What does brand hierarchy help to organize?

<p>Different brands and their products/services (A)</p> Signup and view all the answers

How does purpose help in governance and sustainability?

<p>By reinforcing the company’s reputation as a corporate citizen (D)</p> Signup and view all the answers

Which of the following describes a common challenge companies face related to purpose?

<p>The culture-cause gap (D)</p> Signup and view all the answers

In brand architecture, what defines endorsed brands?

<p>They have a distinct identity while being linked to a parent brand (A)</p> Signup and view all the answers

Which option best describes individual brands in brand hierarchy?

<p>They have no explicit link to their parent brand. (C)</p> Signup and view all the answers

What role does purpose play in strategy and business valuation?

<p>It enhances opportunities for profitable growth (D)</p> Signup and view all the answers

What does 'Finding the purpose' involve?

<p>Determining alignment among key stakeholder groups (A)</p> Signup and view all the answers

What challenge can cause a logo to become outdated?

<p>Changing consumer preferences (C)</p> Signup and view all the answers

What can be a source of misalignment in how companies present their purpose?

<p>The competence-cause gap (A)</p> Signup and view all the answers

What is a key characteristic of a mascot logo?

<p>It personifies a brand through a character. (B)</p> Signup and view all the answers

What allows for the introduction of new products within a brand?

<p>Established brand identity (D)</p> Signup and view all the answers

Which of the following is true regarding the necessity of social purposes in business?

<p>Not all purposes need to be social to be meaningful (D)</p> Signup and view all the answers

Flashcards

Purpose

An aspirational reason for being that inspires and provides a call to action for an organization, its partners, stakeholders, and benefits local and global society.

What is a company's purpose?

It answers the 'Why?' question: Why does the organization exist? Why do we do what we do?

Fellow Employees

A feeling of belonging, caring for one another, and doing the right thing for the group.

The Company

Achieving industry leadership through creating best practices and beating the competition.

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Impact on the Customer

Making life easier and better for customers by providing a superior service or product.

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Impact on Society

Making the world a better place through their practices and actions.

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Steps to Integrate Purpose

The company's purpose should be integrated into its strategy and operations.

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Multibranding

A multibranding approach can be used when a company has a range of distinct products that have their own unique target audiences and require tailored marketing strategies.

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New Brand Strategy

A new brand strategy might be successful if the new product or service is significantly different from the existing offerings and doesn't directly compete with the parent brand's main product line.

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Distinct New Brand

A new brand can be successful if it has a clear identity and distinct target market, and doesn't rely on the parent brand's name or reputation.

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Costly New Brand Strategy

A new brand strategy can be costly because it involves creating a new brand identity, marketing materials, and distribution channels.

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Successful New Brand Strategy

A successful new brand strategy needs to have a clear target market and distinct positioning that sets it apart from competitors and the parent brand.

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Black Friday Waste

In the UK, around 80% of Black Friday purchases are discarded after minimal or no use, often including their packaging.

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E-waste Weight

Electronic waste (e-waste) in 2019 weighed the equivalent of over 125,000 airplanes, surpassing the total weight of all commercial aircraft ever produced.

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Online Return Emissions

Returning an online purchase can generate up to 30% more carbon emissions than the initial delivery due to the energy-intensive nature of reverse supply chains and potential repackaging.

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SWAP

A concept where brands encourage customers to reuse, repair, or swap products instead of buying new ones, offering a more sustainable alternative to traditional consumerism.

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Green Friday

A movement that promotes conscious consumption and encourages customers to explore alternatives to traditional Black Friday sales, emphasizing sustainability and ethical shopping.

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Slowember

A period in November where people intentionally slow down their consumption, focusing on mindful spending and appreciating what they already have.

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Humanity

The essence of humanity, encompassing the shared values, experiences, and potential of individuals as collective beings. In the context of marketing, it refers to connecting with customers on a deeper level by acknowledging their needs, aspirations, and shared humanity.

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Logo

A symbol, design, or graphic used by a company to represent its products, services, or brand identity.

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Logotype

A type of logo that uses only text to form the brand name or symbol.

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Iconographic/Pictorial mark

A logo consisting of a pictorial image, often abstract or symbolic, representing the brand.

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Combination of logo marks

A logo that uses a combination of text and imagery.

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Brand architecture

A strategic approach to organize and manage multiple brands within a company.

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Corporate, umbrella & family brands

A brand strategy where a parent company uses its name and brand identity for all its products and services.

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Endorsed brands

A brand strategy where individual products or services have their own distinct names, but are endorsed by a parent company.

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Individual brands

A brand strategy where products or services have no explicit connection to their parent company.

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Competence-Cause Gap

A situation where a company's actions and words don't align. There's a disconnect between what they say they stand for and how they behave.

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Competence-Culture Gap

A situation where a company's actions and its internal culture do not align. It's about the discrepancy between what the company says it values and how employees actually experience working there.

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Culture-Cause Gap

A situation where a company's culture and its stated purpose don't align. It's the disconnect between a company's values and the way employees feel towards the company's purpose.

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Employee & Partner Engagement (Purpose)

A strategy for engaging employees and partners by clearly defining the company's purpose and connecting it to their work and values.

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Governance & Sustainability (Purpose)

A strategy for building a stronger reputation and improving sustainability performance by aligning business practices with a clearly defined purpose.

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Strategy & Business Valuation (Purpose)

A strategy for driving profitable growth and reducing business risk by establishing a strong purpose that resonates with stakeholders.

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Demand Generation (Purpose)

A strategy for increasing consumer preference by aligning products and services with a clear and compelling purpose.

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What is a Brand?

A brand is a product or service with a distinct and recognizable image, personality, and identity, created through marketing efforts to differentiate it from competitors and establish a connection with consumers.

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What is a Commodity?

A commodity is a basic product or service, lacking a distinct identity, readily available from multiple suppliers at similar prices, and primarily differentiated by price and availability. It serves a basic need without offering a strong brand experience.

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Why choose a brand over a commodity?

When we choose a brand over a commodity, it's not just about the product's function. It's about how that brand connects with our values, emotions, and aspirations. Brands create a sense of identity and belonging, while commodities merely satisfy basic needs.

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What is Brand Identity?

Brand identity is a unique set of associations that a brand aims to create or maintain. It's the brand's core values, personality, and aspirations, communicated through its visual elements, messaging, and overall customer experience.

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What is Brand Personality?

Brand personality is the set of human characteristics associated with a brand. It's how the brand connects with people on an emotional level, using language, imagery, and storytelling to create a unique personality that resonates with its target audience.

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What is Brand Image?

Brand image is how people perceive a brand, shaped by their experiences, interactions, and overall impressions. It's the sum of all the messages and associations that a brand communicates, including its products, marketing, and customer service.

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How are Brand Identity, Personality, and Image related?

Brand identity is the brand's internal blueprint, defining what it wants to be. Brand personality expresses that identity externally, influencing how the brand interacts with its customers. Brand image is the result of those efforts, how customers actually perceive and experience the brand.

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What is the role of brand elements in building brand image?

Brand elements like logos, colors, fonts, and brand voice contribute to creating a consistent and memorable brand experience. By consistently communicating the brand's identity and personality across touchpoints, brands can build strong connections with their audiences.

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Study Notes

Strategic Marketing - Brand & Purpose (2024-2025)

  • The course is offered by IHEC Brussels Management School
  • The course content covers various aspects of strategic marketing, particularly focusing on brand and purpose for the 2024-2025 academic year.
  • The modules outline includes:
    • Marketing's Journey: a brief history of marketing and its current state
    • Strategic Marketing: basics of marketing strategy explained step-by-step
    • Customer Centricity: customer behavior and needs, as well as distinctive customer experiences
    • Research & Insights: customer intelligence driven by data and AI & human insights
    • Market & Competition: competitive advantage & innovation
    • Digital & Social: Marketing strategy in the Digital Era, Al, GenAl & emerging technology-led marketing
    • Emerging technology: Al and emerging technology marketing
    • Brand & Purpose: brand identity, trust, and purpose-driven marketing
    • Responsible Marketing: marketing in crisis contexts, sustainable and ethical approaches
    • Agile Marketing: resilient & agile marketing operating models

Black Friday

  • In the UK, 80% of Black Friday purchases are discarded after minimal/no use, including packaging.
  • In 2019, the weight of electronic waste (e-waste) was equivalent to 125,000 airplanes (more than all commercial aircraft ever created)
  • Compared to the initial delivery of an item, carbon emissions of its return are often up to 30% higher due to reverse supply chains and repackaging

Brand Examples

  • Freitag: NO BLACK FRIDAY, advocates for SWAP
  • Dille & Kamille: Green Friday, aiming to reduce waste
  • Slowember and The Abnormal Beauty Company: promoting alternative approaches to Black Friday
  • Patagonia: promotes sustainability as an ongoing value
  • Companies are taking stands on social or environmental issues.

Purpose in Life

  • Throughout history, religions, philosophical schools, and scientific movements have sought to understand the purpose of life.
  • This pursuit reflects humanity's universal desire for meaning.
  • Quotes from Gautama Buddha (500-400 BC), Aristotle (384-322 AD), Marcus Aurelius (121-180 AD), and Friedrich Nietzsche (1844-1900) illustrate various perspectives.
  • The concept of Ikigai is presented as a Japanese concept with illustrations representing components like passion, vocation, profession, and what the world needs.

Purpose in Business (Customer-side)

  • 64% of consumers find companies actively communicating their purpose more appealing than those that do not.
  • 65% of consumers are influenced by senior executives' beliefs and values.
  • 46% of consumers stopped doing business with companies due to dissatisfaction with their actions on social issues.
  • 56% of consumers expect corporate leaders to take a stance on political or social issues.

Purpose in Business (Employee-side)

  • Employees seek purpose in themselves (development, financial & non-financial rewards, freedom to act), in fellow employees (sense of belonging and caring), in the company (industry leadership, competition, ease of work, product quality), in societal impact/contribution (meaningful impact)

Purpose- the reason why

  • Every organization has a 'what' (products/services) and an 'how' (operations).
  • Very few organizations specify a 'why' (purpose, cause, or belief).
  • The 'why' is foundational in that it embodies the core values, reasons for existence, and impact the organization aims for.

Purpose-driven Marketing

  • Purpose-driven marketing focuses external communication around a company's purpose, building stronger relationships with customers based on shared values.
  • The company's entire activity, not just communication, needs to be aligned with its purpose for marketing success.

Purpose-driven performance

  • Purpose-led actions positively impact customers (demand, behavior, loyalty, referrals), employees (satisfaction, motivation, productivity), brands (advocacy), businesses (results/growth) and society/global/environment.

Purpose: When things go wrong

  • Purpose-washing is the act of co-opting a cause for commercial gain without truly supporting it.
  • External pressures (social issues) can make a company deviate from its purpose.
  • Authenticity, substance, and actions are now paramount regarding brand purpose.

Purpose- take aways

  • A company's purpose should be to address concerns for society, the planet, or individual persons.
  • Profits are still important; however, purpose-driven business prioritizes multiple stakeholders' interests, like employees, society, and the planet.
  • Purpose is an ongoing process; it is more than just a statement. It requires consistent efforts and activities.
  • A company must avoid being over-simplistic in its purpose and strive for a balanced approach.

Brand - What is a Brand?

  • A brand is what other people say about you when you're not in the room.
  • A brand is like a reputation. It's earned by trying to do good things well.

Brand Elements

  • Several brand elements (e.g., character, name, tagline, logo, jingle, packaging) are important for shaping, communicating, and recognizing a brand.
  • Brand elements are used to give meaning, distinction, and memorability.
  • Different types of taglines exist to meet various brand purposes (imperative, descriptive, superlative, provocative, interrogative).
  • Brand characters are representations of a brand's personality, values, and attributes, helping in marketing campaigns and building recognition.
  • Logos are visual symbols used to identify products, services, brands, or organizations. Different logo typologies (logotype, emblem, mascot) are presented.
  • Different brand re-design methods and considerations during times of crisis are presented.

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