Brand Management Fundamentals

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Questions and Answers

What is the primary focus of brand management?

  • Developing a good relationship with target markets (correct)
  • Analysis of market competition
  • Creating emotional perceptions of the customer
  • Increasing the perceived value of a product

According to Hislop, how did he define branding in 2001?

  • Consistent customer satisfaction
  • Fulfillment in customer expectations
  • The process of creating a relationship or a connection between a company's product and emotional perception of the customer (correct)
  • Planning how the brand should be perceived

In brand management, what do intangible elements refer to?

  • The experiences that the target markets share with the brand (correct)
  • Fulfillment in customer expectations
  • Analysis of market competition
  • Creating emotional perceptions of the customer

Brand management only focuses on tangible elements such as product, look, price, and packaging

<p>False (B)</p> Signup and view all the answers

What is the purpose of using an array of marketing tools and techniques in brand management?

<p>Increasing the perceived value of a product (B)</p> Signup and view all the answers

What are the tangible elements of brand management mentioned in the text?

<p>The product itself, look, price, and packaging (A)</p> Signup and view all the answers

According to Hislop, branding is solely about generating segregation among competition

<p>False (B)</p> Signup and view all the answers

Brand management involves creating a relationship or connection between a company's product and emotional perception of the customer

<p>True (A)</p> Signup and view all the answers

Brand management does not include overseeing the consumer's brand association and supply chain relationships

<p>False (B)</p> Signup and view all the answers

Developing a good relationship with target markets is not essential for brand management

<p>False (B)</p> Signup and view all the answers

Brand management focuses only on tangible elements such as product, look, price, and packaging.

<p>False (B)</p> Signup and view all the answers

According to Kapferer and Keller, branding is about fulfilling customer expectations and consistent customer satisfaction.

<p>True (A)</p> Signup and view all the answers

Hislop defined branding as the process of creating a relationship or a connection between a company's product and emotional perception of the customer for the purpose of generating segregation among competition and building loyalty among customers.

<p>True (A)</p> Signup and view all the answers

Brand management involves overseeing all aspects of the consumer's brand association as well as relationships with members of the supply chain.

<p>True (A)</p> Signup and view all the answers

Developing a good relationship with target markets is essential for brand management.

<p>True (A)</p> Signup and view all the answers

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