6 Questions
Which employees are required to complete the Discover Needs Tool?
All employees opening any type of checking, savings, or credit product
Is it necessary to complete the Discover Needs Tool again if the employee has already discussed the customer's needs using the tool on a previous date?
Yes, it is necessary to complete the tool again
What types of products require completion of the Discover Needs Tool?
Checking, savings, and credit products
Which of the following actions would trigger a Random Cash Count (RCC) alert?
An employee signing onto the cashline
Why is a Random Cash Count (RCC) conducted?
To identify any discrepancies or irregularities in cash handling
When is a Random Cash Count (RCC) required to be conducted?
Whenever an employee performs transactions that contain cash or cash totals
Test your knowledge on Branch Manager Cashline Usage alerts with this quiz. Learn about the alert type that detects when a manager signs onto a cashline without a cash role assigned and processes cash transactions. Understand the importance of dual control and the role of branch managers in cash related activities.
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