BPMN 2.0: Modeling McRonald's Online Order Process

Study Notes

Online Order Management Process at McRonald

McRonald, a fast-food hamburger restaurant, has a comprehensive process to manage and prepare customer online orders, ensuring high-quality service.

Order Checking and Cancellation

The order management system checks the availability of all necessary ingredients when a customer places an order.
If an ingredient is unavailable, the customer is informed, the order is cancelled, and the missing ingredients are reordered from the supplier to restock the inventory.

Order Preparation and Notification

If all ingredients are available, the system sends a SMS to inform customers of the approximate pickup time.
The kitchen team begins preparing the burger after the order is accepted.

Order Assembly and Packaging

The team checks if the order includes additional items such as chips, drinks, and desserts after the burger is ready.
Each additional item is prepared and assembled according to the specifics of the order.
The complete order, including the burger, any sides, drinks, and desserts, is neatly packed into a paper bag.
The bag is then placed at the pickup counter ensuring that the order is ready to be enjoyed promptly and conveniently.

Description

Model the business process of McRonald's online order management system using BPMN 2.0 specifications. The process involves order availability checks, preparation, and quality control. Create a model with at least three pools, one data object, and one collapsed boundary event.