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Book Talk: The Civility Solution by Pam Forni

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Book Talk: The Civility Solution by Pam Forni

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Questions and Answers

According to Lynne, what is one negative impact of rudeness and bad manners?

Enhanced communication skills

Decreased road accidents

Improved health outcomes

Increased stress levels (correct)

What does Pam Forni, the author of 'The Civility Solution,' believe about the current state of rudeness in society?

It is decreasing over time

It only affects certain age groups

It has increased compared to the past (correct)

It has no impact on people's health

According to the dialogue, what is one example of the negative consequences of rudeness mentioned by Lynne?

Increased road safety measures

Decreased stress levels

Heightened respect for rules of etiquette

Escalation into violent behaviors (correct)

What does Lynne suggest as a way to break the circle of rudeness?

Be polite in return Signup and view all the answers

Why does Lynne mention 'road rage' as an example of the consequences of rudeness?

To illustrate how rudeness can lead to physical altercations Signup and view all the answers

What is the main idea of the conversation between Scott and Lynne?

Civility can help improve interactions even in difficult situations. Signup and view all the answers

According to Lynne, what was the outcome when she responded politely to the man on the bus?

The man apologized and explained he was tired. Signup and view all the answers

How did Scott react to Lynne's suggestion of responding politely to rude behavior?

He agreed to try it the next time someone was rude to him. Signup and view all the answers

Why does Lynne mention that sometimes when you're polite, the other person becomes more polite as well?

To highlight the impact of civility on improving interactions. Signup and view all the answers

What is the general tone of the conversation between Scott and Lynne?

Light-hearted and informative. Signup and view all the answers