Book Talk: The Civility Solution by Pam Forni
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Questions and Answers

According to Lynne, what is one negative impact of rudeness and bad manners?

  • Enhanced communication skills
  • Decreased road accidents
  • Improved health outcomes
  • Increased stress levels (correct)

What does Pam Forni, the author of 'The Civility Solution,' believe about the current state of rudeness in society?

  • It is decreasing over time
  • It only affects certain age groups
  • It has increased compared to the past (correct)
  • It has no impact on people's health

According to the dialogue, what is one example of the negative consequences of rudeness mentioned by Lynne?

  • Increased road safety measures
  • Decreased stress levels
  • Heightened respect for rules of etiquette
  • Escalation into violent behaviors (correct)

What does Lynne suggest as a way to break the circle of rudeness?

<p>Be polite in return (B)</p> Signup and view all the answers

Why does Lynne mention 'road rage' as an example of the consequences of rudeness?

<p>To illustrate how rudeness can lead to physical altercations (C)</p> Signup and view all the answers

What is the main idea of the conversation between Scott and Lynne?

<p>Civility can help improve interactions even in difficult situations. (D)</p> Signup and view all the answers

According to Lynne, what was the outcome when she responded politely to the man on the bus?

<p>The man apologized and explained he was tired. (A)</p> Signup and view all the answers

How did Scott react to Lynne's suggestion of responding politely to rude behavior?

<p>He agreed to try it the next time someone was rude to him. (B)</p> Signup and view all the answers

Why does Lynne mention that sometimes when you're polite, the other person becomes more polite as well?

<p>To highlight the impact of civility on improving interactions. (A)</p> Signup and view all the answers

What is the general tone of the conversation between Scott and Lynne?

<p>Light-hearted and informative. (D)</p> Signup and view all the answers

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