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Questions and Answers
Who can serve as a Teleserve Officer?
Who can serve as a Teleserve Officer?
- Only community service officers (CSOs)
- Both CSOs and LEOs, as well as other assigned employees (correct)
- Only employees assigned by the Department
- Only law enforcement officers (LEOs)
What is the responsibility of a Teleserve Officer?
What is the responsibility of a Teleserve Officer?
- Handling only late accident reports and lost property cases
- Supervising the CSOs in the Teleserve unit
- Providing information to the public via telephone calls only (correct)
- Conducting on-scene response to citizen calls
Who supervises the teleserve position?
Who supervises the teleserve position?
- A CSO supervisor
- A Road Patrol sergeant or lieutenant (watch commander) (correct)
- A LEO supervisor
- A Teleserve Officer
What is the policy of the Department regarding teleserve calls?
What is the policy of the Department regarding teleserve calls?
What type of calls do not need to be handled by a law enforcement officer?
What type of calls do not need to be handled by a law enforcement officer?
When can a teleserve officer handle a call for service?
When can a teleserve officer handle a call for service?
What is the responsibility of the public safety call-taker or dispatcher (PSCT/PSD) regarding teleserve?
What is the responsibility of the public safety call-taker or dispatcher (PSCT/PSD) regarding teleserve?
What happens if the caller prefers to have a law enforcement officer at the scene?
What happens if the caller prefers to have a law enforcement officer at the scene?
What information does the PSCT/PSD need to give to the teleserve officer if available?
What information does the PSCT/PSD need to give to the teleserve officer if available?
Under what circumstances will the Teleserve Officer contact the caller?
Under what circumstances will the Teleserve Officer contact the caller?
What types of theft can be handled by a teleserve officer?
What types of theft can be handled by a teleserve officer?
When should reports be referred to teleserve?
When should reports be referred to teleserve?
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Study Notes
Qualifications and Supervision
- A Teleserve Officer can be anyone trained and authorized in law enforcement procedures.
- The teleserve position is supervised by a designated team leader or shift supervisor.
Responsibilities of Teleserve Officers
- Teleserve Officers are responsible for receiving, assessing, and taking reports for non-emergency situations.
- They determine the necessity of dispatching law enforcement based on the information received from the caller.
Policy Guidelines
- The Department has policies in place for managing teleserve calls, emphasizing priority on non-urgent matters.
- Calls that do not require immediate law enforcement dispatch include minor incidents and reports that can be documented without physical presence.
Call Handling Protocols
- Teleserve Officers handle calls that are categorized as non-emergency and do not require on-site investigation.
- If a caller expresses a preference for an officer to be present, the Teleserve Officer must respect that wish.
Information Exchange
- The Public Safety Call-Taker or Dispatcher (PSCT/PSD) must provide relevant information to the Teleserve Officer regarding the nature of the call, including any prior incidents or details that may aid in assessment.
Situational Contact
- Teleserve Officers will contact the caller if additional information is needed to process the report or if there are changes in the situation that require following up.
Types of Reports for Teleserve
- Various theft incidents, such as vehicle theft or minor property theft, can be handled by a Teleserve Officer.
- Reports should be referred to teleserve if they do not require immediate law enforcement action and can be processed via phone.
Summary of Incident Types
- Teleserve Officers manage calls related to theft and similar crimes, highlighting the efficient handling of minor offenses without field officer involvement.
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