12 Questions
Who can serve as a Teleserve Officer?
Both CSOs and LEOs, as well as other assigned employees
What is the responsibility of a Teleserve Officer?
Providing information to the public via telephone calls only
Who supervises the teleserve position?
A Road Patrol sergeant or lieutenant (watch commander)
What is the policy of the Department regarding teleserve calls?
To provide a service for citizens to report specified crime and incident reporting by telephone instead of through on-scene response by a law enforcement officer
What type of calls do not need to be handled by a law enforcement officer?
Calls involving late accident reports or lost property only
When can a teleserve officer handle a call for service?
When suspects have left the scene and their whereabouts are unknown
What is the responsibility of the public safety call-taker or dispatcher (PSCT/PSD) regarding teleserve?
To determine if a call is eligible for teleserve
What happens if the caller prefers to have a law enforcement officer at the scene?
The PSCT/PSD will follow the standard procedure for dispatching an LEO
What information does the PSCT/PSD need to give to the teleserve officer if available?
Type of call, name of caller, and time received by Communications
Under what circumstances will the Teleserve Officer contact the caller?
Within 60 minutes of receiving the report
What types of theft can be handled by a teleserve officer?
Theft from Auto and Theft from Boat
When should reports be referred to teleserve?
If all criteria are met, including suspects leaving the scene and unknown whereabouts
This quiz covers the guidelines and policies outlined in the Boca Raton Police Services Departmental Standards Directive 41.140 TELESERVE, focusing on telephonic reporting of specified crimes and incidents. It also includes definitions related to teleserve calls and officers.
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