Blue View Vision Product Inquiry Script
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Questions and Answers

What is the next step if you don't see a stand-alone or embedded Blue View Vision product?

  • Transfer the call to Blue View Vision
  • Check the EOC for yearly routine eye care benefits
  • Provide quotes for vision benefits under the medical tab
  • Open the benefit & Cost task (correct)
  • When should you transfer the call to Blue View Vision?

  • After checking Solution Central
  • After verifying routine eye care benefits
  • Only if you find a stand-alone product
  • Immediately if no stand-alone or embedded product is found (correct)
  • What action should be taken if vision benefits are not available under the medical tab?

  • Search for a stand-alone Blue View Vision product
  • Check the EOC for yearly routine eye care benefits (correct)
  • Open the benefit & Cost task again
  • Transfer the call to Blue View Vision
  • What information should be sought from the EOC regarding routine eye care?

    <p>Verification of policy benefits</p> Signup and view all the answers

    What should you do if you find an embedded Blue View Vision product?

    <p>Open the benefit &amp; Cost task</p> Signup and view all the answers

    We have to check Solution Central to see if there is a stand-alone or embedded blue view vision ______.

    <p>product</p> Signup and view all the answers

    If you don't see a stand-alone or embedded Blue View Vision product, open the benefit & Cost task and search for vision benefits under the ______ tab.

    <p>medical</p> Signup and view all the answers

    You can also check the EOC to verify if the policy has a benefit for yearly routine eye ______.

    <p>care</p> Signup and view all the answers

    Transfer the call to Blue View Vision or the number on the back of their ID ______.

    <p>card</p> Signup and view all the answers

    Quote for the benefit, if ______.

    <p>available</p> Signup and view all the answers

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