Podcast
Questions and Answers
What may veterinarians charge a fee for when prescribing compounded medications?
What may veterinarians charge a fee for when prescribing compounded medications?
- Correspondence with the pet owner
- Patient profile review (correct)
- Research on medication effects
- Preparation of the medication
What can pet owners do if they want to transfer their pet’s prescription from Wedgewood Pharmacy to another pharmacy?
What can pet owners do if they want to transfer their pet’s prescription from Wedgewood Pharmacy to another pharmacy?
- Visit the pharmacy in person
- Fill out an online form
- Email the request to their veterinarian
- Call and speak with a pharmacist (correct)
If the charge for an item is new on a repeat order, what can the clinic offer to appease the client?
If the charge for an item is new on a repeat order, what can the clinic offer to appease the client?
- A courtesy coupon or refund (correct)
- A free consultation
- Free shipping for the next order
- A discount on future purchases
What is the pet owner's right concerning prescriptions written for their pets?
What is the pet owner's right concerning prescriptions written for their pets?
Why might a veterinary clinic only allow purchases through Blue Rabbit?
Why might a veterinary clinic only allow purchases through Blue Rabbit?
What should a pet owner do if they are not satisfied with ordering through Blue Rabbit?
What should a pet owner do if they are not satisfied with ordering through Blue Rabbit?
What may prompt a clinic to check pricing or review available rebates?
What may prompt a clinic to check pricing or review available rebates?
What is one of the main reasons clinics partner with reputable online platforms like Blue Rabbit?
What is one of the main reasons clinics partner with reputable online platforms like Blue Rabbit?
What is the primary function of Blue Rabbit?
What is the primary function of Blue Rabbit?
Which statement accurately describes the shipping process for Royal Canin products?
Which statement accurately describes the shipping process for Royal Canin products?
What does the processing fee correspond to when partnered with Blue Rabbit?
What does the processing fee correspond to when partnered with Blue Rabbit?
Which of the following companies does Blue Rabbit NOT distribute products for?
Which of the following companies does Blue Rabbit NOT distribute products for?
How should customer service representatives refer to the pharmacy when speaking to customers?
How should customer service representatives refer to the pharmacy when speaking to customers?
What is the correct way to greet a customer on the phone at Blue Rabbit?
What is the correct way to greet a customer on the phone at Blue Rabbit?
Which third-party vendor ships both Hill's and Rayne products for Blue Rabbit?
Which third-party vendor ships both Hill's and Rayne products for Blue Rabbit?
What should be included in the checkout when a compounded medication line item is added?
What should be included in the checkout when a compounded medication line item is added?
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Study Notes
Blue Rabbit Fulfillment Process and Branding
- Blue Rabbit provides the technology platform (Practice Portal and clinic Storefronts)
- Wedgewood Pharmacy is the network of pharmacies used for commercial and compounded medications
- Blue Rabbit is a distributor for diet fulfillment vendors: Royal Canin, Purina, Hill's (shipped by United), Rayne (shipped by United), and Blue Buffalo
- When speaking with customers, use the correct branding for pharmacies and distributors:
- Blue Rabbit is the technology platform, not the pharmacy
- Wedgewood Pharmacy is the pharmacy
- Royal Canin, Purina, Hill's, Rayne, and Blue Buffalo are the diet fulfillment vendors
- Phone greeting should be: "Thank you for calling Blue Rabbit! This is [your name], how can I help you today?"
Processing Fees and Clinic Policies
- Clinics partnered with Blue Rabbit can opt to add a Processing Fee for compounded medication
- Processing fees cover prescription and patient profile review by the veterinarian’s staff to ensure accurate dosing
- Processing fees are set by the veterinarian
- If a customer questions the processing fee and it is not their first order for the item, offer a courtesy coupon or refund for the amount
- Customers can request a written prescription from their veterinarian
- Clinics may have policies regarding where prescriptions can be filled
- If a customer asks why they cannot order outside of Blue Rabbit, explain that the clinic has partnered with Blue Rabbit for various reasons including:
- Assurance of manufacturers' guarantees
- Product credibility from Wedgewood Pharmacy
- Encourage them to speak with their clinic about their policies
- Offer to assist with pricing questions, product questions, delivery times, etc.
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