Podcast
Questions and Answers
Which of the following is an advantage of benchmarking?
Which of the following is an advantage of benchmarking?
- Decreased productivity
- Improved customer satisfaction (correct)
- Reduced quality
- Increased costs
What are the 3 R's of re-engineering?
What are the 3 R's of re-engineering?
- Recycle, Reduce, Reuse
- Revise, Revamp, Reorganize
- Reinvent, Reorganize, Restructure (correct)
- Restructure, Reduce, Realign
What is the purpose of customer relationship management (CRM)?
What is the purpose of customer relationship management (CRM)?
- To increase customer defections
- To reduce customer acquisition
- To improve customer satisfaction (correct)
- To decrease customer loyalty
What is the SERVQUAL model used for?
What is the SERVQUAL model used for?
Which of the following is a key element of Total Quality Management (TQM)?
Which of the following is a key element of Total Quality Management (TQM)?
What is the main purpose of the Balanced Scorecard in Strategic Quality Management?
What is the main purpose of the Balanced Scorecard in Strategic Quality Management?
Which quality award is given by the Confederation of Indian Industry (CII) and the Export-Import Bank of India?
Which quality award is given by the Confederation of Indian Industry (CII) and the Export-Import Bank of India?
Which statistical tool is used to analyze the variation in a process?
Which statistical tool is used to analyze the variation in a process?
Which institution is the author affiliated with?
Which institution is the author affiliated with?
What is the ISBN of the eBook?
What is the ISBN of the eBook?
Where is the head office located?
Where is the head office located?
What is the email address of the company?
What is the email address of the company?
Which edition of the book was updated and enlarged based on changes happening in the industry?
Which edition of the book was updated and enlarged based on changes happening in the industry?
What are the significant changes in the third edition of the book?
What are the significant changes in the third edition of the book?
Which ISO standard is explained in the third edition as more compatible with other management systems?
Which ISO standard is explained in the third edition as more compatible with other management systems?
Which chapter introduces an integrated management system (IMS) that combines all related components of a business into one system?
Which chapter introduces an integrated management system (IMS) that combines all related components of a business into one system?
According to the text, what is the purpose of Total Quality Management (TQM)?
According to the text, what is the purpose of Total Quality Management (TQM)?
What does the text suggest is the key driver of the economy in the future?
What does the text suggest is the key driver of the economy in the future?
According to the text, what is the relationship between quality and innovation?
According to the text, what is the relationship between quality and innovation?
What is the main goal of the book on quality mentioned in the text?
What is the main goal of the book on quality mentioned in the text?
Which chapter explains the concept of benchmarking?
Which chapter explains the concept of benchmarking?
Which chapter discusses the concept of total productive maintenance (TPM)?
Which chapter discusses the concept of total productive maintenance (TPM)?
Which chapter focuses on customer relationship management (CRM)?
Which chapter focuses on customer relationship management (CRM)?
Which chapter discusses the importance of TQM in the service sector?
Which chapter discusses the importance of TQM in the service sector?
Which chapter explains the benefits of ISO certification?
Which chapter explains the benefits of ISO certification?
Which chapter discusses the standards for planning and performing management audits?
Which chapter discusses the standards for planning and performing management audits?
According to the text, what is the main focus of Dr. Charantimath's career?
According to the text, what is the main focus of Dr. Charantimath's career?
Where did Dr. Charantimath receive her Ph.D. in management from?
Where did Dr. Charantimath receive her Ph.D. in management from?
Which institution has Dr. Charantimath served as Deputy Director?
Which institution has Dr. Charantimath served as Deputy Director?
Which book has Dr. Charantimath authored?
Which book has Dr. Charantimath authored?
Which university did Charantimath receive her master's degree from?
Which university did Charantimath receive her master's degree from?
Where did Charantimath serve as Deputy Director?
Where did Charantimath serve as Deputy Director?
Which book did Charantimath contribute to as an author?
Which book did Charantimath contribute to as an author?
Which award has Charantimath received from the Institution of Engineers?
Which award has Charantimath received from the Institution of Engineers?
