BEP 20 Exam Review Guide

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Questions and Answers

Which of the following best describes a B2C business model?

  • Selling products to other businesses
  • Buying products from manufacturers to sell to retailers
  • Finding products in foreign countries to sell in Canada
  • Selling products directly to consumers (correct)

Wholesalers sell products directly to consumers.

False (B)

What is the definition of 'ethics' as discussed in the text?

Ethics are moral principles that guide what is right and wrong.

[Blank] is intentionally deceiving another party for personal or financial gain.

<p>Fraud</p> Signup and view all the answers

Match the following terms with their descriptions:

<p>Bait and Switch = Advertising a low price to draw in clients, only to pressure them into a different more expensive product. Bribery = Offering money or property for special treatment. Exploitation = Taking advantage of someone for personal gain Theft = Stealing</p> Signup and view all the answers

If a business wants to be seen as high-end, what kind of price positioning would they likely adopt?

<p>High-end pricing (D)</p> Signup and view all the answers

If demand for keychains is highly price-sensitive, a small price increase will likely have a small impact on sales.

<p>False (B)</p> Signup and view all the answers

What is net income?

<p>Your wages minus taxes and compulsory deductions</p> Signup and view all the answers

Goods that can be replaced by another are called ______ goods.

<p>substitute</p> Signup and view all the answers

Match the non-pricing factors with their descriptions:

<p>Personal and Household Income = Limits purchasing power and demand New Technology = Can create new products and make production cheaper Advertising and Promotion = A way of increasing demand by creating awareness and brand appeal Fads and Trends = Short term popular demand</p> Signup and view all the answers

What does disposable personal income refer to?

<p>Income after all mandatory payments are made (D)</p> Signup and view all the answers

New technology can make manufacturing processes more expensive and less efficient.

<p>False (B)</p> Signup and view all the answers

What is one example of a new technology that has impacted the keychain business?

<p>Websites such as school cash online</p> Signup and view all the answers

Which of the following is NOT considered a method of promotion?

<p>Market research (A)</p> Signup and view all the answers

A tangible product is one that cannot be touched.

<p>False (B)</p> Signup and view all the answers

What does USP stand for in business?

<p>Unique selling proposition</p> Signup and view all the answers

A performance appraisal should be signed by the employee and the ______.

<p>appraiser</p> Signup and view all the answers

Match the following HR scenarios with their descriptions:

<p>Departures = An employee leaves the job voluntarily. Dismissals = Usually occur during layoffs when companies downsize. Retirement = An employee voluntarily withdraws from the job after reaching some age.</p> Signup and view all the answers

Which of the following is a primary function of a Human Resources (HR) professional?

<p>Recruitment and staffing (A)</p> Signup and view all the answers

Compensation packages are less important to employees than actual pay.

<p>False (B)</p> Signup and view all the answers

What is the purpose of a DEI department within a company?

<p>To help make a business more ethical</p> Signup and view all the answers

Which of the following is a non-pricing factor that affects supply?

<p>Capacity (A)</p> Signup and view all the answers

According to the law of supply, as the price of a good decreases, the supply of that good increases.

<p>False (B)</p> Signup and view all the answers

What is the equilibrium point in a market?

<p>The state in which market supply and demand balance each other, resulting in stable prices.</p> Signup and view all the answers

A business that operates primarily using donations and/or government funding is a ______ business.

<p>not-for-profit</p> Signup and view all the answers

What is the primary purpose of a 'loss leader' pricing strategy?

<p>To keep or create a market (A)</p> Signup and view all the answers

All businesses exist to make a profit.

<p>False (B)</p> Signup and view all the answers

How do non-profit businesses primarily obtain their funding?

<p>Through donations and/or money from the government.</p> Signup and view all the answers

Match the following concepts with their descriptions:

<p>Supply = The quantity of a product or service a business is willing to provide. Equilibrium Point = State where market supply and demand balance, stabilizing prices. Break Even Point = The point where total cost equals total revenue. Market Forces = Factors influencing the price and quantity of goods and services.</p> Signup and view all the answers

Which of the following describes the management function of ensuring that goals and objectives are met?

<p>Controlling (D)</p> Signup and view all the answers

An autocratic leader is known for using participative leadership, where employees participate in decision-making.

<p>False (B)</p> Signup and view all the answers

Name three duties/responsibilities of a project manager.

<p>Planning, organizing, and leading</p> Signup and view all the answers

A key productivity indicator is referred to as a ___________.

<p>KPI</p> Signup and view all the answers

Which of the following is NOT one of the six factors of production?

<p>Research and Development (A)</p> Signup and view all the answers

Which of the following is associated with raw materials?

<p>Materials used from natural resources. (D)</p> Signup and view all the answers

Match the leadership styles with their descriptions:

<p>Laissez-Faire = Leaders allow individuals to respond to empowerment and take charge of tasks. Democratic = Managers use participative leadership where employees involve in decision making. Autocratic = Managers have complete control over decision making.</p> Signup and view all the answers

What are the four steps in the production process?

<p>Purchasing, grading, processing, and quality control</p> Signup and view all the answers

Which of the following is NOT a way to improve production/productivity?

<p>Reducing material usage (D)</p> Signup and view all the answers

Direct competitors are companies that sell different products.

<p>False (B)</p> Signup and view all the answers

What does JIT (just-in-time) refer to in the context of inventory systems?

<p>A system where the factory informs suppliers precisely how much material is needed on any given day.</p> Signup and view all the answers

Two ways to increase market share are to increase the size of the overall market and to take sales away from ___________.

<p>competitors</p> Signup and view all the answers

Which of these is NOT an example of a demographic?

<p>Lifestyle (C)</p> Signup and view all the answers

Quality control ensures that products meet safety and standards.

<p>True (A)</p> Signup and view all the answers

Name three ways to make production more ethical and/or sustainable?

<p>Using eco-friendly materials, reducing waste and emissions, and treating workers fairly.</p> Signup and view all the answers

Flashcards

Ethics

Moral principles that guide what is right and wrong.

Ethical Behavior

Acting in a way that is honest, fair, and respects others.

Bait and Switch

A business practice where consumers are lured by a low price, but then are pressured to buy a more expensive product.

Misleading Advertising

Advertising that misrepresents or exaggerates the truth about a product or service.

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Bribery

Offering money, property, or something else of value for special treatment.

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Price Sensitivity

The extent to which the demand for a product changes when its price changes.

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Substitute Goods

Products that can be used in place of each other. For example, running shoes instead of jeans.

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Disposable Personal Income

Income remaining after mandatory payments like taxes and deductions.

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Purchasing Power

The ability of a working person to purchase goods and services based on their net income.

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Impact of New Technology

The impact of new technology on demand for products. When new technology is introduced, old products may become obsolete.

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Non-Pricing Factors Affecting Demand

The non-pricing factors that can influence consumer demand, such as income, technology, advertising, and trends.

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Advertising and Promotion

Strategies used to create awareness and interest in a product. Examples include advertising and promotional campaigns.

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Supply

The amount of a good or service that businesses are willing and able to provide at different prices.

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Law of Supply

As the price of a good or service increases, the quantity supplied also increases. Conversely, as price decreases, the quantity supplied decreases.

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Non-Pricing Factors of Supply

Factors that influence supply besides price. These include things like production costs, technology, and government regulations.

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Equilibrium Point

The point at which supply and demand meet, resulting in a stable price.

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Break-Even Point

The point at which total revenue from sales equals total costs of production. There is no profit or loss.

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For-Profit Business

Businesses that operate to make a profit. Their goal is to generate revenue that exceeds their expenses.

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Non-Profit Business

Organizations that do not aim to generate profit. They often rely on donations and grants to fund their operations.

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Market Forces

Factors that influence price and quantity in a market, creating a balance between supply and demand.

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Controlling

A management function focusing on ensuring that goals and objectives are achieved.

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Democratic Leadership

A leadership style where managers encourage employee participation in decision-making.

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Autocratic Leadership

A leadership style where managers take full control of decision-making.

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Laissez-Faire Leadership

A leadership style characterized by minimal involvement, allowing employees to take ownership of their work.

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Project Management

The process of planning, organizing, and managing a company's resources to complete a specific task, event, or duty.

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KPI (Key Performance Indicator)

A measurable value that reflects a key aspect of a project's performance.

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Natural Resources

The raw materials used in the production process.

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Procurement

The process of acquiring goods or services from external sources.

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USP (Unique Selling Proposition)

The unique features or benefits that make a product stand out from competitors.

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Market Research

Collecting and analyzing information about customer needs, wants, and preferences to understand the target market.

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Tangible Product

A product that can be physically touched or held, like a phone or a book.

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Intangible Product

A product that cannot be physically touched, like a service or an idea.

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HR (Human Resources)

The department in a company responsible for managing employee-related activities, such as recruitment, training, performance reviews, and employee relations.

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Recruitment

The process of finding and hiring qualified candidates for job openings.

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Performance Appraisal

A formal evaluation of an employee's performance, typically covering areas like skills, efficiency, productivity, and attitude.

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Processing

A process where one thing is transformed into another. Think of it like baking a cake: you mix ingredients (flour, sugar, etc.) and transform them into a finished cake.

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Quality Control

A department that makes sure products meet certain standards, ensuring safety and good quality. Imagine the food safety inspectors at a restaurant.

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Capital Investment

Investing money to support a company's future growth. Think of building a new factory to make more products.

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Investing in Technology

Using advanced technology to improve machinery, automate production, and make quality control easier. Think of robots replacing human workers.

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Inventory System & JIT

A system where suppliers deliver materials precisely when needed, reducing storage costs and waste. Think of a car factory getting parts just in time for assembly.

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Training & Safety

Training employees to improve their skills and work safely. Think of a chef learning to cook a new dish.

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Consumers

People interested in buying a company's products or services. Think of people shopping for groceries.

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Market Share

A company's share of the total market for a specific product or service. Think of a bakery selling more cakes than other bakeries.

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Study Notes

Exam Review Guide - BEP 20

  • Exam dates: January 28th, 2025
  • Exam format: Multiple choice, true/false, matching, short answer, accounting
  • Exam location and time: C116, 8:30 AM
  • Materials allowed: Pencil, pen, water bottle
  • No smart devices permitted; place them in lockers before the exam.

Needs vs. Wants

  • Needs: Essential for survival (water, shelter, food)

  • Wants: Desires that can be lived without

  • Profit equation: Revenue - Expenses

  • Example profit calculation (kilt pins): 3(price)−3 (price) - 3(price)−1.94 (cost) = $1.06 (profit)

  • Main reasons for business existence:

    • Provide goods/services
    • Generate profit

Demand

  • Demand: The amount consumers are willing to buy at a given price.
  • Law of Demand: As price decreases, demand increases, and vice versa.
  • Pricing factors affecting demand: Price positioning, Price sensitivity, Price of related/substitute goods.
  • Non-pricing factors affecting demand: Personal/household income, new technology, advertising/promotion, fads/trends
  • Target market sensitivity to price: Students may prefer cheaper items instead of more expensive ones
    • Substitute goods: These are products that can replace each other, for example, running shoes and jeans.

Supply

  • Supply: The amount of a product or service a business is willing to provide at a range of prices that consumers are willing to pay.
  • Law of supply: As price increases, supply increases, and vice versa.
  • Pricing factors affecting supply: Pricing procedures, Keeping/creating market/loss leader.
  • Non-pricing factors affecting supply: Capacity, shortage of essential supplies from other producers

Profit vs. Not-for-Profit Businesses

  • Profit businesses: Aim to make profit
  • Not-for-profit businesses: Aim not to make profit, rely on donations or government funding

Market Forces

  • Market forces: Factors influencing price and quantity of goods/services (competition, consumer preferences, technology, economic growth, government regulations).

Business Ownership

  • Different forms of business ownership: Corporations, sole proprietorships, partnerships, franchises, cooperatives
  • Advantages and disadvantages of each ownership type
  • Subcategories of business ownership: Crown corporations, public corporations, private corporations

Business Industries

  • Primary industries: Extract or produce raw materials (e.g., agriculture, mining)
  • Secondary/processing industries: Transform raw materials into finished products
  • Tertiary/service industries: Provide services (e.g., retail, healthcare)
  • Business-to-business (B2B)
  • Business-to-consumer (B2C)

Ethics

  • Ethics: Moral principles guiding right and wrong.
  • Ethical behavior: Honest, fair, and respectful treatment.
  • Legal, absolute, situational values: Legal values are based on laws, absolute values are unchanging, and situational values depend on circumstances.
  • Reasons business ethics are sometimes seen as oxymoronic: Profit-driven nature of business

Corporate Social Responsibility (CSR)

  • CSR: Principles and practices to enhance community well-being
  • Stakeholders: Individuals or groups affected by a company
  • Reasons for the CSR movement: Businesses wanting to be more socially responsible with their communities.

Competitive Markets

  • Types of competitive market structures: Perfect competition, monopoly, monopolistic competition, oligopoly.
  • Competitive advantages: Perfect competition - products are similar in nature; Monopoly - One seller with significant barriers to entry; Monopolistic competition - Many sellers competing with differentiating factors; Oligopoly - Few large sellers dominate the market.

Business Leadership and Management

  • Levels of management: Corporate, middle, department
  • Management duties: Planning, organizing, leading, controlling

Project Management

  • Project management: Planning and organizing resources to complete tasks
  • KPIs: Key productivity indicators

Production

  • Methods of improving production: Capital investments, technological improvements, inventory systems (JIT), training, and safety measures

Marketing

  • Consumer demographics: Age, gender, ethnicity, income level psychographics
  • Consumer interests: Personalities, beliefs, lifestyles, opinions and attitudes
  • Indirect competitors: Companies selling different products
  • Direct competitors: Companies selling similar products
  • Factors used to increase market share: Increased market size, acquiring competitors sales.
  • The 4Ps: Product, pricing, promotion, placement

Human Resources (HR)

  • Duties of a HR professional: Recruitment, planning for staffing needs, developing employees, performance appraisals.
  • Employee retention strategies: Competitive compensation, health and safety, wellness, career development.
  • Employee departures: Voluntary departure, Dismissal, Retirement
  • Responsibilities and rights of employers and employees.

Accounting

  • Financial vs. Managerial Accounting: Summarizing and reporting, and interpreting/communicating to managers.
  • Balance sheets: A snapshot of a company’s financial position at a specific point in time
  • Income Statements: Indicate financial performance over a specified period.

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