Podcast
Questions and Answers
Which of the following is NOT considered a deliverable of a project?
Which of the following is NOT considered a deliverable of a project?
- Project Plan
- Risk Management (correct)
- The IT Solution
- Business Case
What is one key principle of Scientific Management?
What is one key principle of Scientific Management?
- Breaking down tasks to identify efficient methods (correct)
- Maximizing the satisfaction of worker needs
- Focusing on the emotional well-being of staff
- Emphasizing teamwork and collaboration
What aspect did Taylor's Scientific Management largely overlook?
What aspect did Taylor's Scientific Management largely overlook?
- The efficiency of workflows
- The economic impact of management
- Human factors and worker motivation (correct)
- The analysis of production data
What is the primary definition of quality in project quality management?
What is the primary definition of quality in project quality management?
Which TQM guru developed a set of 14 Points for Quality Management?
Which TQM guru developed a set of 14 Points for Quality Management?
In project quality management, what does 'grade' focus on?
In project quality management, what does 'grade' focus on?
Joseph Juran is known for introducing which of the following concepts?
Joseph Juran is known for introducing which of the following concepts?
Why is quality management planning important in a project?
Why is quality management planning important in a project?
What was one result of the labor practices emphasized by Scientific Management?
What was one result of the labor practices emphasized by Scientific Management?
What role does quality assurance play in project quality management?
What role does quality assurance play in project quality management?
Which approach emphasizes making management decisions based on facts rather than intuition?
Which approach emphasizes making management decisions based on facts rather than intuition?
How should quality standards be determined in project quality management?
How should quality standards be determined in project quality management?
What should be documented in a project quality plan?
What should be documented in a project quality plan?
How did Deming and Juran contribute to Japan's manufacturing reputation after WWII?
How did Deming and Juran contribute to Japan's manufacturing reputation after WWII?
Which aspect of quality management is concerned with identifying best practices for continuous improvement?
Which aspect of quality management is concerned with identifying best practices for continuous improvement?
What might a project team have to consider regarding quality standards?
What might a project team have to consider regarding quality standards?
What characterizes a mature software organization?
What characterizes a mature software organization?
Which of the following is NOT a quality dimension that can serve as a standard for software products?
Which of the following is NOT a quality dimension that can serve as a standard for software products?
What is one of the purposes of establishing metrics in a mature software organization?
What is one of the purposes of establishing metrics in a mature software organization?
At which CMMI level are basic policies and processes for managing a software project established?
At which CMMI level are basic policies and processes for managing a software project established?
Which statement best describes Level 1: Initial in CMMI?
Which statement best describes Level 1: Initial in CMMI?
How does a mature software organization utilize past projects?
How does a mature software organization utilize past projects?
What is the main focus of a customer-driven quality assurance plan?
What is the main focus of a customer-driven quality assurance plan?
Which of the following is a characteristic of a reactive project environment?
Which of the following is a characteristic of a reactive project environment?
What is a primary focus of the Level 5 software process maturity?
What is a primary focus of the Level 5 software process maturity?
Which key process area is NOT associated with Level 3 of software maturity?
Which key process area is NOT associated with Level 3 of software maturity?
What does a Project Quality Management Plan primarily aim to achieve?
What does a Project Quality Management Plan primarily aim to achieve?
Which key principle emphasizes prevention over inspection in quality management?
Which key principle emphasizes prevention over inspection in quality management?
At which level is Software Configuration Management a key process area?
At which level is Software Configuration Management a key process area?
Which area is focused on measuring and assessing productivity and quality?
Which area is focused on measuring and assessing productivity and quality?
Which of the following is a fundamental aspect of quality philosophies in project management?
Which of the following is a fundamental aspect of quality philosophies in project management?
What is the main goal of corrective action when non-conformances are identified?
What is the main goal of corrective action when non-conformances are identified?
What are standards primarily established to provide?
What are standards primarily established to provide?
Which of the following is NOT a type of metric mentioned?
Which of the following is NOT a type of metric mentioned?
What describes the measurement of defects in processes used for product development?
What describes the measurement of defects in processes used for product development?
Which type of metric addresses the 'fitness for use' of project deliverables?
Which type of metric addresses the 'fitness for use' of project deliverables?
What is defined as a failure to comply with a requirement in the context of software development?
What is defined as a failure to comply with a requirement in the context of software development?
Which of the following metrics focuses on the characteristics of a project's final product?
Which of the following metrics focuses on the characteristics of a project's final product?
In quality assurance, what is the purpose of auditing and evaluating quality control measurements?
In quality assurance, what is the purpose of auditing and evaluating quality control measurements?
What does the term 'bug' commonly refer to in software development?
What does the term 'bug' commonly refer to in software development?
What is the primary focus of verification in a project?
What is the primary focus of verification in a project?
Which type of review focuses on the conformance of the IT solution to specified requirements?
Which type of review focuses on the conformance of the IT solution to specified requirements?
What does a management review primarily compare?
What does a management review primarily compare?
What is the main purpose of validation in project management?
What is the main purpose of validation in project management?
Which of the following is NOT a common type of testing used to support validation?
Which of the following is NOT a common type of testing used to support validation?
What do Control Charts primarily indicate about a process?
What do Control Charts primarily indicate about a process?
What is the role of the project manager during the management review?
What is the role of the project manager during the management review?
What is the purpose of a business review in project management?
What is the purpose of a business review in project management?
Flashcards
Project Quality Management (PQM)
Project Quality Management (PQM)
The processes and activities that determine quality policies, objectives, and responsibilities for a project to meet its needs.
Quality
Quality
Fitness for use (meeting customer needs) and conformance to requirements (meeting predefined standards).
Quality Grade
Quality Grade
Focuses on the design's intent and the degree of functionality.
Quality Management Planning
Quality Management Planning
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Quality Assurance
Quality Assurance
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Quality Requirements
Quality Requirements
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Project Quality Plan
Project Quality Plan
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Tolerances for quality
Tolerances for quality
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Mature Software Organization
Mature Software Organization
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Software Process
Software Process
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Quality Attributes
Quality Attributes
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CMMI Level 1
CMMI Level 1
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CMMI Level 2
CMMI Level 2
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Quality Metrics
Quality Metrics
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Project Deliverables
Project Deliverables
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Customer-Driven Quality Assurance
Customer-Driven Quality Assurance
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PQM
PQM
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Project Processes
Project Processes
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Scientific Management
Scientific Management
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W. Edwards Deming
W. Edwards Deming
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Total Quality Management (TQM)
Total Quality Management (TQM)
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Quality Trilogy
Quality Trilogy
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Japan's Post-WWII Quality Issues
Japan's Post-WWII Quality Issues
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Software Configuration Management
Software Configuration Management
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Software Quality Assurance
Software Quality Assurance
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Project Quality Management Plan
Project Quality Management Plan
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Quality Philosophies
Quality Philosophies
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Software Project Tracking and Oversight
Software Project Tracking and Oversight
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Software Project Planning
Software Project Planning
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Requirements Management
Requirements Management
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Quantifiable/Predictable Processes
Quantifiable/Predictable Processes
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Quality Standards
Quality Standards
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Process Metrics
Process Metrics
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Product Metrics
Product Metrics
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Project Metrics
Project Metrics
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Defect
Defect
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Software Bug
Software Bug
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Verification/Validation
Verification/Validation
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Verification
Verification
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Verification Reviews
Verification Reviews
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Technical Review
Technical Review
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Validation
Validation
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Validation Testing
Validation Testing
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Quality Control
Quality Control
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Control Charts
Control Charts
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Control Limits
Control Limits
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Study Notes
Project Quality Management
- Quality is defined as "fitness for use" and "conformance to requirements", encompassing dependability and safety alongside functionality.
- Project teams must collaborate with stakeholders to establish acceptable quality standards and grades.
- Grade focuses on the intent of the design, while quality considers functionality and performance. High functionality doesn't guarantee high quality, and vice-versa.
- Project Quality Management (PQM) encompasses processes & activities ensuring project objectives are met.
- PQM starts by defining quality standards (grades & tolerances). Consider if customers/users will prioritize speed over product quality.
- Project Quality Planning involves identifying critical requirements, documenting adherence, and allocating resources for testing.
Project Quality Management Planning
- Quality Management Planning documents compliance metrics, processes, & methods for quality assurance.
- Plans should include adequate time and budget allocation for quality processes.
- Quality Assurance focuses on auditing compliance with the quality management plan and tracking improvement metrics.
Scientific Management
- Scientific Management (Taylorism) analyzes workflows to maximize efficiency.
- Taylor emphasized worker specialization and task simplification to boost productivity, but also efficiency.
- Believed increased efficiency would lead to higher profits.
Total Quality Management (TQM) Gurus
- W. Edwards Deming: Developed 14 points for quality management; his focus was on applying statistical methods to avoid costly inspections and boost quality by empowering workers.
- Joseph Juran: Introduced "Quality Trilogy" to focus on managing quality planning, improvement, and control.
- Philip Crosby: Emphasized a top-down approach where management sets the quality example for others to follow, and that quality is primarily conformance to specifications.
Capability Maturity Model Integrated (CMMI)
- CMMI is a framework for developing & refining software development processes.
- It defines five maturity levels, progressing from improvised (initial) to optimizing (highest) stages.
- Level 1 (Initial): Characterized by reactive processes and project success hinging on individual contributors.
- Level 2 (Repeatable): Processes are documented, but lack standardization and consistency.
- Level 3 (Defined): Standardized processes are established, leading to greater efficiency and consistency.
- Level 4 (Managed): Quantitative data is used to monitor and improve process metrics, resulting in predictable outcomes.
- Level 5 (Optimizing): Continuous process improvements are the focus, using data analysis to constantly refine systems.
Project Quality Management Plan
- A Project Quality Plan guides organizations towards creating superior products/services.
- The plan outlines acceptable quality levels, methodologies for achieving them, and roles/responsibilities.
- The plan should identify quality philosophies & principles, relevant quality standards, processes, and metrics.
Quality Control and Additional Quality Control Tools
- Quality control focuses on identifying & fixing quality issues.
- Tools like flowcharts/process maps can be useful to track/identify/solve problems/bottlenecks in a process.
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