BCCS CSR Terminals and Functions Quiz
10 Questions
0 Views

Choose a study mode

Play Quiz
Study Flashcards
Spaced Repetition
Chat to lesson

Podcast

Play an AI-generated podcast conversation about this lesson

Questions and Answers

What role do basic level CSRs in CSCs play according to the text?

  • Marketing and sales functions
  • Regulating the conduct of channel partners
  • Handling customer queries and service provisioning (correct)
  • Market intervention and Brand building

    • Where are higher-level CSRs located according to the text?

  • Channel partner facilities
  • SSA HQs (correct)
  • Data centers
  • CSCs

    • Who controls the basic level CSRs in CSCs, as mentioned in the text?

  • Group C officer (correct)
  • Group B officer
  • Group D officer
  • Group A officer

    • What do higher-level CSRs handle in addition to basic functionalities according to the text?

    <p>Service provisioning, activation, billing, etc.</p> Signup and view all the answers

    Where are CSC locations mainly supposed to facilitate according to the text?

    <p>Market intervention by BSNL</p> Signup and view all the answers

    What is one of the primary roles of Channel partners according to the text?

    <p>Brand building exercise</p> Signup and view all the answers

    What is expected from Channel partners in terms of customer care according to the text?

    <p>First level customer care only</p> Signup and view all the answers

    What is the focus of CSC locations primarily according to the text?

    <p>Sales outlet functions</p> Signup and view all the answers

    'Trouble ticketing' falls under the responsibility of which level of CSR according to the text?

    <p>'Basic level CSR'</p> Signup and view all the answers

    'Service provisioning aspects, activation, billing etc.' are handled by which level of CSR according to the text?

    <p>'Higher level CSR'</p> Signup and view all the answers

    Use Quizgecko on...
    Browser
    Open
    Browser
    Browser