BCCS CSR Terminals and Functions Quiz
10 Questions
0 Views

Choose a study mode

Play Quiz
Study Flashcards
Spaced Repetition
Chat to Lesson

Podcast

Play an AI-generated podcast conversation about this lesson

Questions and Answers

What role do basic level CSRs in CSCs play according to the text?

  • Marketing and sales functions
  • Regulating the conduct of channel partners
  • Handling customer queries and service provisioning (correct)
  • Market intervention and Brand building

Where are higher-level CSRs located according to the text?

  • Channel partner facilities
  • SSA HQs (correct)
  • Data centers
  • CSCs

Who controls the basic level CSRs in CSCs, as mentioned in the text?

  • Group C officer (correct)
  • Group B officer
  • Group D officer
  • Group A officer

What do higher-level CSRs handle in addition to basic functionalities according to the text?

<p>Service provisioning, activation, billing, etc. (D)</p> Signup and view all the answers

Where are CSC locations mainly supposed to facilitate according to the text?

<p>Market intervention by BSNL (D)</p> Signup and view all the answers

What is one of the primary roles of Channel partners according to the text?

<p>Brand building exercise (B)</p> Signup and view all the answers

What is expected from Channel partners in terms of customer care according to the text?

<p>First level customer care only (A)</p> Signup and view all the answers

What is the focus of CSC locations primarily according to the text?

<p>Sales outlet functions (B)</p> Signup and view all the answers

'Trouble ticketing' falls under the responsibility of which level of CSR according to the text?

<p>'Basic level CSR' (C)</p> Signup and view all the answers

'Service provisioning aspects, activation, billing etc.' are handled by which level of CSR according to the text?

<p>'Higher level CSR' (C)</p> Signup and view all the answers
Use Quizgecko on...
Browser
Open
Browser
Browser