Questions and Answers
Which of the following items should not be routinely given to the dogs?
What time is breakfast usually fed to pets?
9:00 a.m.
What must be done with food items when the kennel provides food?
Stored in sealed containers labeled 'HOUSE FOOD'.
Pets should have constant access to clean, fresh water.
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Which of these medications might be administered to pets?
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What should be done if a dog's item is chewed or damaged while kenneled?
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When should feeding be done for pets?
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Food that requires defrosting should be placed in the microwave on _____ and checked frequently.
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What are the three important aspects of a well-run daycare?
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How can the staff establish ‘people respect’ among dogs?
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Dogs that get over-excited can cause injuries to themselves or others.
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What should you say if a dog was shy and nervous?
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If a dog gets dirty in daycare, what should be done before returning it to the owner?
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What should every pet have access to in the kennel?
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It is the staff's job to recommend training for a dog that needs it.
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What is the purpose of a discretion bath?
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What are 'Out Alone' dogs designated for?
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When a dog departs, all belongings should be prepared _____ the owner arrives.
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What is the purpose of log books in the kennel?
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What should be checked during an exit exam?
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The kennel logs can be moved to a different location.
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What is the maximum time an In-Take form is kept?
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What should be done if a dog has urine or feces on it while waiting to be picked up?
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What items should be included in the departure items for a dog?
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What should be done before leaving an area with dogs?
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What should a slip lead be used for?
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Match the types of dog dirtiness with their causes:
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Every pet must have access to _____ water.
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What should be done after handling disinfectants?
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Rough handling of pets is tolerated in certain scenarios.
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How often should mop heads be replaced?
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Kennel runs need to be cleaned weekly.
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What should be removed from the kennel runs before cleaning?
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What kind of machine is recommended for cleaning open areas of the kennel?
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When should trash be removed from the kennel area?
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Elevated beds should be scrubbed and hosed off every ___ weeks.
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What should happen to soiled bedding?
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What is the policy regarding clients touring the kennel facility?
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Records are important for tracking health problems of pets.
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Who is responsible for ensuring behavior logs are completed?
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Personal items brought to the kennel must not create issues for neighboring dogs. We will NOT allow ___ or any chew toy that is of animal origin.
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What behavior is a 'play bow' in dogs?
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Rough play among dogs can easily escalate into fights.
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What are some warning signs that indicate a dog may cause problems?
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Which behavior leads to a time out for a dog?
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A sudden injury can cause aggressive behavior in a dog.
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What should you do if two dogs start to fight?
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One reason dogs may eat feces is __________.
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Collars are allowed during playtime in a daycare setting.
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What is fence fighting?
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Match the following reasons for kicking a dog out of daycare with their descriptions:
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What is one effective way to interrupt howling in dogs?
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Study Notes
Basic Pet Care Manual Overview
- Manual revised in January 2022 for pet care best practices.
- Contact information: 2815 N. Austin Avenue, Georgetown, TX 78626 | 512-686-2780.
Sections of the Manual
- Contains multiple sections focused on various aspects of pet care, including kennel work, cleaning, feeding, group play, and emergency protocols.
- Sections are numbered and cover topics from basic pet care to troubleshooting.
Basic Care of Pet Clients
- Emphasis on pet comfort and happiness through safe and clean kennels.
- Essential needs for pets include:
- Clean, fresh water.
- Comfortable resting spots and free elimination areas.
- Timely feeding and appropriate lighting for circadian rhythms.
- Regular human interaction and outdoor outings.
- Safe interactions with other dogs, ensuring no aggression.
- Protection from stressful encounters with other animals.
Progression of Pets Through the Facility
- Pets navigate through the facility with key "pit stops" for bathing, special services, and group play.
- Team members must ensure consistent high-quality care conforming to established policies.
Play Areas
- Designated for group play and exercise for individual dogs.
- Each play area is fully fenced and equipped with key safety and cleaning tools:
- Pooper scooper available for waste management.
- Disinfectant solution bucket for cleaning.
- Lidded trash can lined with a plastic bag.
- Dog Fight Safety Box for emergency situations.### Out Alone Dogs
- Dogs labeled as "Out Alone" cannot interact with others, often due to aggression, being intact, or health issues.
- Easily identifiable with "OUT ALONE" stamped on their run cards.
- Always isolate these dogs from others until confirmed with staff.
Assigned Runs
- Each pet has a designated location for medication and feeding consistency.
- Proper transfer of property, cards, and leashes is essential during dog relocations.
- Misplaced items can complicate check-out and disrupt organization.
Log Books
- Log Books are vital for recording kennel issues and daily staff tasks.
- Types of logs include E-Collar/Bark Collar usage, Pass-On Log for shift communication, and Behavioral Log for monitoring dog behavior.
- Logs must remain accessible to management and staff and should not be moved.
White Boards
- Used for conveying important information regarding specific dogs or kennel issues.
- Can accommodate notes related to dietary needs or other special instructions.
Paperwork
- Essential for tracking dog information, feeding, medication, owner details, and special services.
- In-Take Forms must be filled out with current information, kept for 30 days.
- Each boarding pet should have a paper file and a digital record with essential details.
Watering
- Constant access to fresh, clean water is mandatory for every pet.
- Stainless steel buckets should be attached to prevent spills and must be monitored regularly.
Latching Gates
- Securely latch all gates to prevent escapes, as some dogs can learn to unlatch gates.
- Extra security may be required for dogs known to escape.
Eye and Ear Safety
- Protect eyes by avoiding close contact while handling dogs and wearing appropriate safety gear with chemicals.
- Use ear protection due to high noise levels in the kennel environment.
Lifting Techniques
- Proper lifting techniques are crucial when handling heavy items or large dogs.
- Involve a team for larger dogs to balance the weight and avoid injury.
Hygiene Practices
- Maintain a clean kennel environment to ensure health and safety for both dogs and staff.
- Handwashing is essential after handling dogs or waste to prevent disease transmission.
Using a Slip Lead
- Walk dogs with a slip lead and keep it snug for better control.
- Always keep a slip lead handy when in the play yard.
Handling Dogs with Care
- Treat all dogs with respect. No harsh handling is allowed, except in defense against aggression.
- Any instances of rough handling must be reported immediately.
Cleaning Protocols
- Understand the purpose of various cleaning products and adhere to safety measures.
- Regular cleaning and disinfecting of runs is critical to prevent bacterial growth.
Daily Cleaning Tasks
- Clean indoor play areas and runs daily, including sweeping, mopping, and removing waste.
- Crates and elevated beds require regular scrubbing and sanitization.
Trash Management
- Remove trash every shift to prevent odors and health issues.
- Seal trash bags before disposal and mist trash cans with disinfectant to minimize smells.
Laundry Management
- Expect a substantial amount of laundry generated, implying consistent cleaning routines.### Laundry Procedures
- Wash kennel blankets, grooming towels, and items provided by owners, avoiding overuse of detergent to prevent machine malfunction.
- Follow signs on machines for current laundry products.
- All laundry must be dried on the HOT setting.
- After cleaning, towels and blankets should be neatly folded and stored properly.
- Avoid washing owner toys or blankets unless necessary, noting that they should be cleaned before returning to the owner if soiled.
Facility Tours Policy
- Clients cannot tour the boarding area to minimize stress and potential aggression from dogs.
- Video tours using live feeds are offered instead.
- Staff should engage positively, reassuring clients about the care their pets will receive.
Dish and Feeding Safety
- Metal dishes require washing and disinfecting after each meal; food waste must be disposed of properly.
- Discard food boats after use, cleaning up any remnants immediately if damaged.
Bedding Guidelines
- Owner-supplied bedding depends on the dog’s behavior, age, and potential for damage.
- Monitor for chewing to prevent ingestion of bedding materials, which can cause blockages.
- Soiled bedding must be laundered, except oversized items which should be bagged and documented in the pet's account.
Importance of Accurate Record Keeping
- Records must detail the pet's identity, owner belongings, safety info, and health issues to protect against disputes and ensure responsible care.
- Emphasize “Do-It-Now” philosophy to document issues immediately.
Check-In Procedure
- Comfort clients and pets during check-in; allow time for instructions before taking pets to kennels.
- Use a friendly demeanor, introduce oneself, and reassure clients about care.
- Only remove pets after the client has finished saying goodbye.
Handling New Arrivals
- Gently guide nervous dogs to their designated areas, ensuring all paperwork and belongings are accounted for swiftly.
- Attach kennel cards to cages and provide fresh water.
Management of Boarding and Daycare Belongings
- Ensure belongings are properly stored and labeled according to each pet's assigned area.
- Medications must be handled carefully, and refrigeration requirements must be adhered to.
Behavior Monitoring and Logs
- Use behavior logs to track health and behavioral changes in pets, ensuring timely reporting of any issues before they escalate.
Treats, Bedding, and Toys Policy
- Allow limited access to personal items brought by owners, with the caveat that rawhides and certain chew toys are prohibited.
- Ensure that any damaged items are noted and returned to the owner upon checkout in clean condition.
Feeding and Watering Protocol
- Pets typically receive two meals a day, with breakfast at 9:00 AM, lunch at 1:00 PM, and dinner at 4:30 PM.
- Feeding instructions are provided on kennel cards, and staff must wait 30-45 minutes after playtimes before feeding to prevent digestive issues.
- Ensure constant access to clean, fresh water throughout the day.
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Test your knowledge on the fundamental aspects of pet care and client responsibilities. This quiz covers essential topics like creating a comfortable environment and providing mental stimulation for pets. Ensure you're equipped to offer the best care for furry friends.