Podcast
Questions and Answers
Which of the following items should not be routinely given to the dogs?
Which of the following items should not be routinely given to the dogs?
What time is breakfast usually fed to pets?
What time is breakfast usually fed to pets?
9:00 a.m.
What must be done with food items when the kennel provides food?
What must be done with food items when the kennel provides food?
Stored in sealed containers labeled 'HOUSE FOOD'.
Pets should have constant access to clean, fresh water.
Pets should have constant access to clean, fresh water.
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Which of these medications might be administered to pets?
Which of these medications might be administered to pets?
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What should be done if a dog's item is chewed or damaged while kenneled?
What should be done if a dog's item is chewed or damaged while kenneled?
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When should feeding be done for pets?
When should feeding be done for pets?
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Food that requires defrosting should be placed in the microwave on _____ and checked frequently.
Food that requires defrosting should be placed in the microwave on _____ and checked frequently.
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What are the three important aspects of a well-run daycare?
What are the three important aspects of a well-run daycare?
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How can the staff establish ‘people respect’ among dogs?
How can the staff establish ‘people respect’ among dogs?
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Dogs that get over-excited can cause injuries to themselves or others.
Dogs that get over-excited can cause injuries to themselves or others.
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What should you say if a dog was shy and nervous?
What should you say if a dog was shy and nervous?
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If a dog gets dirty in daycare, what should be done before returning it to the owner?
If a dog gets dirty in daycare, what should be done before returning it to the owner?
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What should every pet have access to in the kennel?
What should every pet have access to in the kennel?
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It is the staff's job to recommend training for a dog that needs it.
It is the staff's job to recommend training for a dog that needs it.
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What is the purpose of a discretion bath?
What is the purpose of a discretion bath?
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What are 'Out Alone' dogs designated for?
What are 'Out Alone' dogs designated for?
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When a dog departs, all belongings should be prepared _____ the owner arrives.
When a dog departs, all belongings should be prepared _____ the owner arrives.
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What is the purpose of log books in the kennel?
What is the purpose of log books in the kennel?
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What should be checked during an exit exam?
What should be checked during an exit exam?
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The kennel logs can be moved to a different location.
The kennel logs can be moved to a different location.
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What is the maximum time an In-Take form is kept?
What is the maximum time an In-Take form is kept?
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What should be done if a dog has urine or feces on it while waiting to be picked up?
What should be done if a dog has urine or feces on it while waiting to be picked up?
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What items should be included in the departure items for a dog?
What items should be included in the departure items for a dog?
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What should be done before leaving an area with dogs?
What should be done before leaving an area with dogs?
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What should a slip lead be used for?
What should a slip lead be used for?
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Match the types of dog dirtiness with their causes:
Match the types of dog dirtiness with their causes:
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Every pet must have access to _____ water.
Every pet must have access to _____ water.
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What should be done after handling disinfectants?
What should be done after handling disinfectants?
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Rough handling of pets is tolerated in certain scenarios.
Rough handling of pets is tolerated in certain scenarios.
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How often should mop heads be replaced?
How often should mop heads be replaced?
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Kennel runs need to be cleaned weekly.
Kennel runs need to be cleaned weekly.
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What should be removed from the kennel runs before cleaning?
What should be removed from the kennel runs before cleaning?
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What kind of machine is recommended for cleaning open areas of the kennel?
What kind of machine is recommended for cleaning open areas of the kennel?
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When should trash be removed from the kennel area?
When should trash be removed from the kennel area?
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Elevated beds should be scrubbed and hosed off every ___ weeks.
Elevated beds should be scrubbed and hosed off every ___ weeks.
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What should happen to soiled bedding?
What should happen to soiled bedding?
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What is the policy regarding clients touring the kennel facility?
What is the policy regarding clients touring the kennel facility?
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Records are important for tracking health problems of pets.
Records are important for tracking health problems of pets.
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Who is responsible for ensuring behavior logs are completed?
Who is responsible for ensuring behavior logs are completed?
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Personal items brought to the kennel must not create issues for neighboring dogs. We will NOT allow ___ or any chew toy that is of animal origin.
Personal items brought to the kennel must not create issues for neighboring dogs. We will NOT allow ___ or any chew toy that is of animal origin.
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What behavior is a 'play bow' in dogs?
What behavior is a 'play bow' in dogs?
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Rough play among dogs can easily escalate into fights.
Rough play among dogs can easily escalate into fights.
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What are some warning signs that indicate a dog may cause problems?
What are some warning signs that indicate a dog may cause problems?
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Which behavior leads to a time out for a dog?
Which behavior leads to a time out for a dog?
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A sudden injury can cause aggressive behavior in a dog.
A sudden injury can cause aggressive behavior in a dog.
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What should you do if two dogs start to fight?
What should you do if two dogs start to fight?
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One reason dogs may eat feces is __________.
One reason dogs may eat feces is __________.
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Collars are allowed during playtime in a daycare setting.
Collars are allowed during playtime in a daycare setting.
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What is fence fighting?
What is fence fighting?
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Match the following reasons for kicking a dog out of daycare with their descriptions:
Match the following reasons for kicking a dog out of daycare with their descriptions:
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What is one effective way to interrupt howling in dogs?
What is one effective way to interrupt howling in dogs?
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Study Notes
Basic Pet Care Manual Overview
- Manual revised in January 2022 for pet care best practices.
- Contact information: 2815 N. Austin Avenue, Georgetown, TX 78626 | 512-686-2780.
Sections of the Manual
- Contains multiple sections focused on various aspects of pet care, including kennel work, cleaning, feeding, group play, and emergency protocols.
- Sections are numbered and cover topics from basic pet care to troubleshooting.
Basic Care of Pet Clients
- Emphasis on pet comfort and happiness through safe and clean kennels.
- Essential needs for pets include:
- Clean, fresh water.
- Comfortable resting spots and free elimination areas.
- Timely feeding and appropriate lighting for circadian rhythms.
- Regular human interaction and outdoor outings.
- Safe interactions with other dogs, ensuring no aggression.
- Protection from stressful encounters with other animals.
Progression of Pets Through the Facility
- Pets navigate through the facility with key "pit stops" for bathing, special services, and group play.
- Team members must ensure consistent high-quality care conforming to established policies.
Play Areas
- Designated for group play and exercise for individual dogs.
- Each play area is fully fenced and equipped with key safety and cleaning tools:
- Pooper scooper available for waste management.
- Disinfectant solution bucket for cleaning.
- Lidded trash can lined with a plastic bag.
- Dog Fight Safety Box for emergency situations.### Out Alone Dogs
- Dogs labeled as "Out Alone" cannot interact with others, often due to aggression, being intact, or health issues.
- Easily identifiable with "OUT ALONE" stamped on their run cards.
- Always isolate these dogs from others until confirmed with staff.
Assigned Runs
- Each pet has a designated location for medication and feeding consistency.
- Proper transfer of property, cards, and leashes is essential during dog relocations.
- Misplaced items can complicate check-out and disrupt organization.
Log Books
- Log Books are vital for recording kennel issues and daily staff tasks.
- Types of logs include E-Collar/Bark Collar usage, Pass-On Log for shift communication, and Behavioral Log for monitoring dog behavior.
- Logs must remain accessible to management and staff and should not be moved.
White Boards
- Used for conveying important information regarding specific dogs or kennel issues.
- Can accommodate notes related to dietary needs or other special instructions.
Paperwork
- Essential for tracking dog information, feeding, medication, owner details, and special services.
- In-Take Forms must be filled out with current information, kept for 30 days.
- Each boarding pet should have a paper file and a digital record with essential details.
Watering
- Constant access to fresh, clean water is mandatory for every pet.
- Stainless steel buckets should be attached to prevent spills and must be monitored regularly.
Latching Gates
- Securely latch all gates to prevent escapes, as some dogs can learn to unlatch gates.
- Extra security may be required for dogs known to escape.
Eye and Ear Safety
- Protect eyes by avoiding close contact while handling dogs and wearing appropriate safety gear with chemicals.
- Use ear protection due to high noise levels in the kennel environment.
Lifting Techniques
- Proper lifting techniques are crucial when handling heavy items or large dogs.
- Involve a team for larger dogs to balance the weight and avoid injury.
Hygiene Practices
- Maintain a clean kennel environment to ensure health and safety for both dogs and staff.
- Handwashing is essential after handling dogs or waste to prevent disease transmission.
Using a Slip Lead
- Walk dogs with a slip lead and keep it snug for better control.
- Always keep a slip lead handy when in the play yard.
Handling Dogs with Care
- Treat all dogs with respect. No harsh handling is allowed, except in defense against aggression.
- Any instances of rough handling must be reported immediately.
Cleaning Protocols
- Understand the purpose of various cleaning products and adhere to safety measures.
- Regular cleaning and disinfecting of runs is critical to prevent bacterial growth.
Daily Cleaning Tasks
- Clean indoor play areas and runs daily, including sweeping, mopping, and removing waste.
- Crates and elevated beds require regular scrubbing and sanitization.
Trash Management
- Remove trash every shift to prevent odors and health issues.
- Seal trash bags before disposal and mist trash cans with disinfectant to minimize smells.
Laundry Management
- Expect a substantial amount of laundry generated, implying consistent cleaning routines.### Laundry Procedures
- Wash kennel blankets, grooming towels, and items provided by owners, avoiding overuse of detergent to prevent machine malfunction.
- Follow signs on machines for current laundry products.
- All laundry must be dried on the HOT setting.
- After cleaning, towels and blankets should be neatly folded and stored properly.
- Avoid washing owner toys or blankets unless necessary, noting that they should be cleaned before returning to the owner if soiled.
Facility Tours Policy
- Clients cannot tour the boarding area to minimize stress and potential aggression from dogs.
- Video tours using live feeds are offered instead.
- Staff should engage positively, reassuring clients about the care their pets will receive.
Dish and Feeding Safety
- Metal dishes require washing and disinfecting after each meal; food waste must be disposed of properly.
- Discard food boats after use, cleaning up any remnants immediately if damaged.
Bedding Guidelines
- Owner-supplied bedding depends on the dog’s behavior, age, and potential for damage.
- Monitor for chewing to prevent ingestion of bedding materials, which can cause blockages.
- Soiled bedding must be laundered, except oversized items which should be bagged and documented in the pet's account.
Importance of Accurate Record Keeping
- Records must detail the pet's identity, owner belongings, safety info, and health issues to protect against disputes and ensure responsible care.
- Emphasize “Do-It-Now” philosophy to document issues immediately.
Check-In Procedure
- Comfort clients and pets during check-in; allow time for instructions before taking pets to kennels.
- Use a friendly demeanor, introduce oneself, and reassure clients about care.
- Only remove pets after the client has finished saying goodbye.
Handling New Arrivals
- Gently guide nervous dogs to their designated areas, ensuring all paperwork and belongings are accounted for swiftly.
- Attach kennel cards to cages and provide fresh water.
Management of Boarding and Daycare Belongings
- Ensure belongings are properly stored and labeled according to each pet's assigned area.
- Medications must be handled carefully, and refrigeration requirements must be adhered to.
Behavior Monitoring and Logs
- Use behavior logs to track health and behavioral changes in pets, ensuring timely reporting of any issues before they escalate.
Treats, Bedding, and Toys Policy
- Allow limited access to personal items brought by owners, with the caveat that rawhides and certain chew toys are prohibited.
- Ensure that any damaged items are noted and returned to the owner upon checkout in clean condition.
Feeding and Watering Protocol
- Pets typically receive two meals a day, with breakfast at 9:00 AM, lunch at 1:00 PM, and dinner at 4:30 PM.
- Feeding instructions are provided on kennel cards, and staff must wait 30-45 minutes after playtimes before feeding to prevent digestive issues.
- Ensure constant access to clean, fresh water throughout the day.
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Description
Test your knowledge on the fundamental aspects of pet care and client responsibilities. This quiz covers essential topics like creating a comfortable environment and providing mental stimulation for pets. Ensure you're equipped to offer the best care for furry friends.
