280 Questions
What is the primary function of the General Banking Department?
To provide direct customer service
Why is capacity development crucial for general banking?
To comply with laws and procedures
What is essential for senior management in general banking?
Knowledge of risk management and capacity development
What is a key aspect of ensuring customer satisfaction in general banking?
Compliance with laws and procedures
Why is it essential to have specialized people in general banking?
To facilitate general banking effectively
What is the primary focus of chapter 10 in the manual?
Laws and Regulations Related to General Banking
What is the banker's supreme responsibility?
To protect customers' deposit and secrecy
What is a banker's relationship with their clients based on?
Trust and utmost good faith
What is a banker's obligation towards customers?
To be impartial and non-discriminatory
What is the significance of commercial banks in economic development?
They facilitate economic development
What is a crucial concern for banks in general banking?
Fraud and money laundering
What measures have been taken to handle the challenges of malpractices in general banking?
Implementing relevant legislative measures
Why are banks considered more fragile than non-financial organizations?
Due to their perceived vulnerability to malpractices
What could be a challenging task for banks in general banking?
Avoiding procedures and compliance requirements
What is essential for banks to curb malpractices and fraudulent activities?
Adequate attention from policy makers
Which Act is relevant to general banking and was enacted in 1991?
The Bank Companies Act
Which section of the Contract Act, 1872, is relevant to general banking?
Some Important Sections
What is the year of the Companies Act, which is relevant to general banking?
1994
What is the primary focus of the Partnership Act, 1932, in relation to general banking?
Relevant issues
What is the primary objective of laws and regulations in general banking?
To ensure compliance with banking laws
What type of instruments are mainly discussed in Chapter 4?
Negotiable Instruments
In which chapter is the Banker customer relationship discussed?
Chapter 2
What is the main topic of Chapter 5?
Cash and Vault Management
How many chapters are there in the manual?
12
Where is the topic of Bills Collection and Remittance placed in the manual?
Chapter 6
What is the primary role of commercial banks?
To mobilize capital to productive fields
What do commercial banks provide to their customers?
Security and interest on deposits
Why is it essential for bank employees to update their skills?
To adapt to evolving banking technology
What is the significance of General Banking Department?
It is a vital part of financial institutions
What is the current scenario of the banking industry?
Competitive and rapidly changing
What is the primary purpose of CDD obligations on banks?
To prevent money laundering and terrorist financing
What should banks be able to demonstrate to their supervisory authority?
Their implementation of adequate CDD measures
What is the focus of EDD measures?
Enhanced CDD measures in addition to normal CDD measures
What is the significance of knowing the customer's type?
It helps in assessing the risk of money laundering and terrorist financing
What is the purpose of transaction monitoring?
To prevent money laundering and terrorist financing
What is the underlying principle of CDD?
Every bank must know who their customers are
What is the significance of MLPA, 2012 in CDD?
It includes predicate offences
What is the purpose of CDD in relation to ATA, 2009?
To guard against the risk of committing offences under ATA, 2009
What is the significance of business relationship in CDD?
It helps in assessing the risk of money laundering and terrorist financing
What is the purpose of CDD in relation to banking products?
To assess the risk of money laundering and terrorist financing
What should senior management possess in relation to risk management and capacity development in general banking?
Knowledge and skills on risk management and capacity development
What is the primary role of the General Banking Department?
To provide direct customer services and manage deposits
Why is capacity development crucial for general banking?
To improve efficiency and minimize risks
What should banks prioritize in general banking operations?
Ensuring customer satisfaction with due compliance of laws and procedures
What is the significance of having specialized people in general banking?
To improve the efficiency of general banking operations
What is the primary objective of laws and regulations in general banking?
To prevent malpractices and fraudulent activities
What measures have been taken to handle the challenges of malpractices in general banking?
Relevant legislative measures have been made and stringent compliance requirements have been increased
Why is compliance with regulations crucial for banks in general banking?
Because compliance with regulations can help prevent malpractices and fraudulent activities
What is the primary focus of legislative measures in relation to general banking?
To prevent malpractices and fraudulent activities
What is the significance of strengthening compliance requirements in general banking?
It can help banks to prevent malpractices and fraudulent activities
What is the primary focus of Chapter 10 in the manual?
Laws and Regulations Related to General Banking
What is the significance of commercial banks in economic development?
They have a crucial role in the development process
What is the nature of the relationship between banks and their clients?
Fiduciary
What is the primary role of commercial banks?
To act as financial intermediaries
What is the banker's supreme responsibility?
To protect customers' deposit and secrecy
What act is relevant to general banking and was enacted in 1991?
The Bank Companies Act, 1991
What is the primary focus of Chapter 10 in the manual?
Laws and Regulations Related to General Banking
What is the purpose of laws and regulations in general banking?
To regulate and supervise banking activities
Which Act is relevant to general banking and has some important sections?
The Contract Act, 1872
What is the relevance of The Companies Act, 1994, in general banking?
It has some relevant issues for general banking
What is the primary focus of the manual?
To cover general banking activities of banks
How many chapters are there in the manual?
12 chapters
What is the main topic of chapter 3 in the manual?
Opening and operations of different bank accounts
Where is the topic of Bills Collection and Remittance placed in the manual?
Chapter 6
What is the primary focus of the chapters in the manual?
To cover general banking activities of banks
What do commercial banks provide to their customers?
Security and interest on deposits
What is the primary objective of commercial banks in the economy?
To mobilize capital and activate the entire economic sector
What is the current scenario of the banking industry?
Facing increasing competition and rapid transformation
What is essential for today's bank employees?
To have specialized skills and knowledge
Why is capacity development crucial for general banking?
To respond to rapid changes and evolving banking technologies
What is the primary objective of CDD obligations on banks?
To make it more difficult to abuse the banking industry for money laundering or terrorist financing
What is the significance of MLPA, 2012 in CDD?
It is a predicate offence under CDD
What is the primary focus of EDD measures?
Conducting Enhanced CDD measures when necessary
What is the significance of knowing the customer's type in CDD?
It is a risk-sensitive CDD measure
What is the primary purpose of transaction monitoring?
To monitor transactions based on customer information
What is the significance of business relationship in CDD?
It is a risk-sensitive CDD measure
What should banks be able to demonstrate to their supervisory authority?
Their ability to implement adequate CDD measures
What is the primary purpose of CDD in relation to ATA, 2009?
To guard against the risk of committing offences
What is the significance of CDD in relation to banking products?
It is a risk-sensitive CDD measure
What is the primary purpose of CDD in relation to MLPA, 2012?
To guard against the risk of committing predicate offences
What is the primary objective of laws and regulations related to general banking?
To ensure the stability of the financial system
What is the significance of stringent compliance requirements in general banking?
To prevent fraudulent activities and maintain integrity
What is the primary concern of policy makers in general banking?
To address the challenges of malpractices and fraud
What is the purpose of legislative measures in general banking?
To handle the challenges of malpractices and fraud
What is the impact of non-compliance with procedures on banks?
It can be detrimental to the bank's reputation
What is the primary purpose of the General Banking Department in a bank?
To provide direct customer service and manage deposits
What is essential for senior management to possess in relation to general banking?
Skills in risk management and capacity development
Why is capacity development crucial for general banking?
To minimize risks and improve credibility
What is a crucial concern for banks in general banking?
Risk management and capacity development
What is the significance of specialized people in general banking?
To minimize risks and improve credibility
Which Act is relevant to general banking and was enacted in 1991?
The Bank Companies Act, 1991
What is the primary focus of The Contract Act, 1872 in relation to general banking?
It defines the contractual relationship between banks and customers
What is the primary purpose of The Companies Act, 1994 in relation to general banking?
It specifies the laws related to the formation and management of companies
What is the primary focus of Chapter 10 in the manual?
Laws and Regulations related to General Banking
Which Act is relevant to general banking and outlines the principles of partnership?
The Partnership Act, 1932
What is the primary role of chapter 10 in the manual?
To cover laws and regulations related to general banking
What is the significance of laws and regulations in general banking?
To provide a framework for risk management and control
What is one of the key responsibilities of banks in relation to customers' information?
To protect customers' deposits and secrecy
What is the primary objective of laws and regulations related to general banking?
To regulate the banking industry and prevent malpractices
What is the significance of chapter 11 in the manual?
It addresses fraud, forgeries, and malpractices related to general banking
What is the significance of commercial banks in economic development?
To mobilize capital to the productive fields to activate the entire economic sector
What is the primary objective of laws and regulations in general banking?
To ensure the stability of the banking system
Why is compliance with regulations crucial for banks in general banking?
To maintain public trust and confidence in the banking system
What is the primary focus of EDD measures in relation to general banking?
To enhance customer due diligence
Why is it essential for bank employees to update their skills in general banking?
To respond to changes in the banking industry
What is the primary objective of the manual?
To provide an overview of general banking activities and laws
How are the chapters in the manual organized?
Numerically, with a focus on general banking activities
What is the primary focus of Chapter 4 in the manual?
Negotiable Instruments
What is the primary focus of Chapter 6 in the manual?
Bills Collection and Remittance
What is the scope of the manual in terms of general banking activities?
Broad, covering general banking activities and laws
What is the primary purpose of the CDD obligations on banks under legislation and regulation?
To prevent money laundering and terrorist financing
What is the significance of knowing the customer's type in CDD?
To identify high-risk customers
What is the purpose of transaction monitoring in CDD?
To detect fraudulent transactions
What is the relevance of MLPA, 2012, in CDD?
It is an act related to money laundering and terrorist financing
What is the purpose of Enhanced Due Diligence (EDD) measures?
To provide additional measures for high-risk customers
What is the significance of the business relationship in CDD?
To identify potential risks
What is the purpose of CDD obligations on banks under legislation and regulation?
To prevent money laundering and terrorist financing
What is the primary objective of laws and regulations related to general banking?
To prevent money laundering and terrorist financing
What is the significance of stringent compliance requirements in general banking?
To prevent money laundering and terrorist financing
What is the primary objective of CDD measures?
To prevent money laundering and terrorist financing
What is the primary purpose of the CDD obligations on banks under legislation and regulation?
To prevent money laundering and terrorist financing
What is the focus of Enhanced Due Diligence (EDD) measures?
To conduct additional checks on high-risk customers
What is the relevance of MLPA, 2012, in CDD?
To prevent money laundering and terrorist financing
What is the primary objective of Customer Due Diligence (CDD) measures?
To prevent money laundering and terrorist financing
What is the significance of understanding customer type in CDD?
To prevent money laundering and terrorist financing
What is a crucial concern for banks in general banking?
Money laundering
What is the primary objective of legislative measures in relation to general banking?
To prevent fraudulent activities
Why are stringent compliance requirements necessary in general banking?
To prevent money laundering and fraud
What can be particularly detrimental to banks that are widely perceived to be more fragile than other non-financial organizations?
Malpractices
What is a measure to handle the challenges of malpractices in general banking?
Relevant legislative measures
What is the primary objective of a bank's Customer Awareness and Education Program?
To educate customers about fraud, forgery, and identity theft prevention
What type of risks should banks continue to monitor?
Both offline risks and online threats such as hacking and phishing
What type of message should banks publish or declare to customers?
Customer alert and precautionary messages on banking products and services
Why is customer awareness important in the banking industry?
To reduce fraud, forgery, and identity theft
What is the purpose of a bank's Customer Awareness Program?
To provide customers with knowledge and understanding of banking products and services
What is the primary purpose of KYC procedures in banking?
To prevent money laundering, terrorist financing and other unlawful activities
What should banks obtain from prospective customers to conduct effective KYC?
The identification documents that are most difficult to obtain illicitly
What is the result of inadequate KYC programs in banks?
Significant legal and reputational risks
Why is verification a cumulative process in KYC?
Because no single piece of identification can be fully guaranteed as genuine
What contributes to the bank's overall safety and soundness?
Sound KYC policies and procedures
What is the term for individuals who are or have been entrusted with prominent public functions by a foreign country?
Politically Exposed Persons (PEPs)
Which of the following individuals must always be classified as PEPs?
All of the above
What measures should banks apply to customers identified as PEPs?
Enhanced CDD measures
What is the purpose of identifying customers as PEPs?
To apply enhanced CDD measures to prevent money laundering
What is the significance of identifying PEPs in the context of money laundering prevention?
To prevent money laundering and terrorist financing
What is the primary purpose of the Money Laundering Prevention Act, 2012?
To prevent money laundering and terrorist financing
What is the relevance of the Money Laundering Prevention Act, 2012 in the context of general banking?
It outlines measures to prevent money laundering and terrorist financing
Which Act is relevant to general banking and outlines measures to prevent money laundering and terrorist financing?
The Money Laundering Prevention Act, 2012
What is the primary concern of the Money Laundering Prevention Act, 2012?
To prevent money laundering and terrorist financing
What is one of the key objectives of the Money Laundering Prevention Act, 2012?
To prevent money laundering and terrorist financing
What is the significance of the Money Laundering Prevention Act, 2012 in general banking?
It outlines measures to prevent money laundering and terrorist financing
What is the primary focus of the Money Laundering Prevention Act, 2012?
Preventing money laundering and terrorist financing
What is the relevance of the Money Laundering Prevention Act, 2012 in the context of AML/CFT?
It outlines measures to prevent money laundering and terrorist financing
What is the significance of the Money Laundering Prevention Act, 2012 in the context of banking regulations?
It outlines measures to prevent money laundering and terrorist financing
What is the primary objective of the Money Laundering Prevention Act, 2012 in the context of general banking?
To prevent money laundering and terrorist financing
In which of the following circumstances should a bank conduct Enhanced Due Diligence (EDD)?
For customers with high-risk profiles
What is one of the Enhanced CDD measures?
Obtaining additional information on the customer
What is the purpose of Enhanced Due Diligence (EDD)?
To reduce the risk of money laundering
Who should be aware of the risk level of the customer?
All concerned bank officials
What is one of the benefits of conducting Enhanced Due Diligence (EDD)?
Reducing the risk of money laundering
What is the main concern of general banking?
Preventing fraud and money laundering
What is the primary objective of legislative measures in general banking?
To prevent fraudulent activities
What is the primary focus of measures to handle malpractices in general banking?
Preventing fraudulent activities
What is a critical challenge in general banking?
Fraud and money laundering
What is necessary to curb malpractices in general banking?
Stricter compliance requirements
In which circumstances should a bank conduct Enhanced Due Diligence (EDD)?
When individuals are identified as politically exposed persons (PEPs)
What is one of the Enhanced CDD measures?
Obtaining additional information on the customer's occupation
What is the purpose of obtaining information on the source of funds or source of wealth of the customer?
To identify potential money laundering risks
What is one of the main concerns that banks should continue to monitor?
All of the above
What is the purpose of conducting regular monitoring of the business relationship?
To reduce the risk of money laundering and terrorist financing
Why is it important to obtain the approval of senior management to commence or continue the business relationship?
To ensure compliance with regulations
What is the purpose of the Customer Awareness and Education Program?
All of the above
What is one of the activities that banks should perform as part of the Customer Awareness Program?
Publishing customer alert and precautionary messages
Why is customer awareness important in preventing fraud and identity theft?
Because customer awareness is a key defense against fraud and identity theft
What is the main objective of banks in terms of customer education?
To strengthen customers' knowledge and experience
What is the primary purpose of CDD obligations on banks under legislation and regulation?
To make it more difficult to abuse the banking industry for money laundering or terrorist financing
What is the significance of understanding customer type in CDD?
It is a risk-sensitive factor in CDD
What is the primary objective of the Money Laundering Prevention Act, 2012?
To prevent money laundering and terrorist financing
What is the relevance of the Money Laundering Prevention Act, 2012 in the context of general banking?
It is relevant to preventing money laundering and terrorist financing
Why should banks conduct Enhanced Due Diligence (EDD) measures?
When necessary
What is the primary purpose of effective KYC standards in banking?
To protect the integrity of the banking system by reducing money laundering and other unlawful activities
What should be obtained from the prospective customer to conduct an effective KYC?
The identification documents that are the most difficult to obtain illicitly
What is the primary purpose of KYC procedures in banking?
To know the customer physically and financially
What is the primary purpose of Enhanced Due Diligence (EDD) measures?
To apply to customers identified as PEPs
Why is verification a cumulative process in KYC?
Because no single piece of identification can be fully guaranteed as genuine
Who is considered a Politically Exposed Person (PEP)?
A senior government official, such as a Head of State
What measures must banks take when identifying a customer as a Politically Exposed Person (PEP)?
Apply Enhanced Due Diligence (EDD) measures
Which of the following is a characteristic of a Politically Exposed Person (PEP)?
They have been entrusted with a prominent public function
Why is it important to identify Politically Exposed Persons (PEPs)?
To apply Enhanced Due Diligence (EDD) measures to prevent money laundering
What is the primary concern related to Politically Exposed Persons (PEPs)?
Their potential involvement in money laundering
What year was the Money Laundering Prevention Act enacted?
2012
What is the main focus of the chapter related to the Money Laundering Prevention Act?
Relevant Issues of the Act
What is the primary objective of the Money Laundering Prevention Act 2012?
To prevent money laundering
In which chapter is the Money Laundering Prevention Act 2012 discussed?
Chapter 10
What is related to the Anti-terrorism Act 2009?
Relevant Issues of the Act
What is the significance of the Money Laundering Prevention Act 2012 in the context of general banking?
To strengthen compliance requirements
What is the relevance of the Money Laundering Prevention Act 2012 in the context of general banking?
To prevent money laundering
What is the primary focus of the chapter related to the Money Laundering Prevention Act 2012?
Relevant Issues of the Act
What is the primary purpose of the Money Laundering Prevention Act 2012 in relation to general banking?
To prevent money laundering
What is the significance of the Money Laundering Prevention Act 2012 in the context of general banking?
To strengthen compliance requirements
What condition triggers the requirement for a bank to conduct Enhanced Due Diligence (EDD)?
Customers who are identified as Politically Exposed Persons (PEPs) or have high-risk scores
What is one of the Enhanced CDD measures that a bank must take?
Obtaining additional information on the source of funds or source of wealth of the customer
Why is it necessary for a bank to conduct regular monitoring of the business relationship?
To detect and prevent money laundering
What is the primary purpose of Enhanced CDD measures?
To detect and prevent money laundering and terrorist financing
What is the primary challenge that banks face in general banking?
Malpractices and fraudulent activities
What is the purpose of making senior management aware of the risk level of the customer?
To obtain approval to commence or continue the business relationship
What is the primary reason why banks are considered more fragile than non-financial organizations?
Due to the risk of money laundering and fraud
What is the primary objective of the measures taken to handle the challenges of malpractices in general banking?
To prevent malpractices and fraudulent activities
What is the primary concern of the legislative measures taken to handle the challenges of malpractices in general banking?
To prevent money laundering and fraud
What is the primary benefit of implementing stringent compliance requirements in general banking?
To prevent malpractices and fraudulent activities
What is the primary objective of the CDD obligations on banks under legislation and regulation?
To make it more difficult to abuse the banking industry for money laundering or terrorist financing
What is the significance of understanding the type of customers in the context of CDD?
To understand the risk of money laundering and terrorist financing
What is the purpose of conducting EDD measures in addition to normal CDD measures?
To reduce the risk of money laundering and terrorist financing
What is the significance of transaction monitoring in the context of CDD?
To detect and report suspicious transactions
What is the purpose of the Money Laundering Prevention Act 2012 (MLPA, 2012) in the context of CDD?
To prevent money laundering and terrorist financing
What is the primary objective of customer awareness and education programs in the context of banking?
To reduce fraud, forgery, and identity theft
What type of messages should banks publish or declare to customers as part of their customer awareness program?
Customer alert and precautionary messages
What is the primary benefit of customer awareness and education programs in the context of banking?
Reduced fraud, forgery, and identity theft
Why is it essential for banks to monitor offline risks and online threats?
To reduce fraud, forgery, and identity theft
What is the primary objective of banks' customer awareness programs in relation to loan and advances?
To provide customer alert and precautionary messages on loan and advances
What is the primary benefit of sound KYC policies and procedures in banking?
To protect the integrity of the banking system and reduce money laundering
What is the primary objective of verifying a customer's identity in KYC procedures?
To accumulate complete and accurate information about the customer
Why is it essential to obtain identification documents from the prospective customer in KYC procedures?
Because they are the most difficult to obtain illicitly
Who is considered a Politically Exposed Person (PEP)?
Individuals who are or have been entrusted with prominent public functions by a foreign country
What is the result of inadequate KYC programs in banks?
Exposed to significant risks, especially legal and reputational risk
What step should banks take after identifying a PEP among their customers?
Apply enhanced CDD measures
What is the primary focus of KYC procedures in banking?
To know a customer physically and financially
Which of the following is an example of a PEP?
Head of a state-owned enterprise
Why is it important to identify PEPs?
To prevent money laundering and terrorist financing
What is the main purpose of enhanced CDD measures for PEPs?
To reduce the risk of money laundering and terrorist financing
What is the primary objective of the Money Laundering Prevention Act, 2012 in the context of general banking?
To prevent money laundering and terrorist financing
Which Act is relevant to general banking and outlines measures to prevent money laundering and terrorist financing?
The Money Laundering Prevention Act, 2012
What is the relevance of the Money Laundering Prevention Act, 2012 in the context of AML/CFT?
It outlines measures to prevent money laundering and terrorist financing
What type of risks should banks continue to monitor in relation to money laundering prevention?
Money laundering and terrorist financing risks
What is the primary focus of EDD measures in the context of money laundering prevention?
To conduct enhanced due diligence on higher-risk customers
What is the significance of business relationship in CDD in the context of money laundering prevention?
To understand the customer's business to assess the money laundering risks
What is the primary purpose of obtaining information on the source of funds or source of wealth of the customer?
To assess the money laundering risks associated with the customer
What is the primary focus of Chapter 10 in the manual in relation to money laundering prevention?
Money laundering prevention act, 2012
What should banks prioritize in general banking operations to prevent money laundering?
Compliance with anti-money laundering regulations
Why is capacity development crucial for general banking in relation to money laundering prevention?
To understand and comply with anti-money laundering regulations
What is the primary purpose of a trust as defined in the Trust Act, 1882?
To benefit another or the owner
What document should a banker thoroughly examine when opening an account in the names of persons in their capacity as trustees?
The Trust Deed
What is the name of the person who accepts the confidence in a trust arrangement?
The trustee
What is the term for the right of the beneficiary against the trustees as the owner of the trust property?
Beneficial interest
What is the term for the instrument by which the trust is created?
Trust Deed
What should be recorded on the Account Opening Form when a minor is admitted as partner?
The date of birth of the minor
What happens if a minor fails to give notice after attaining majority?
They become a partner in the firm
What is the consequence of no operation in an account for one year?
The account is transferred to 'DORMANT'
Who should be consulted to determine the period within which a minor should elect to become a partner?
A lawyer
What is required for the first withdrawal from a 'DORMANT' account?
Prior permission from the Manager / Sub-Manager
Why cannot a minor have a solo account in a bank?
Because a contract with a minor is void
What should be recorded on the Account Opening Form and Account Opening Register for a minor's account?
The date of birth and the date when the minor attains majority
What should be examined before authorizing a legal guardian to open an account in the name of a minor?
The appointment order issued by Court in the guardian's name
What is the purpose of verifying the documents provided by customers?
To verify the customer's identity and genuineness
What type of certificate can be accepted as a document for customer identification?
All of the above
What should happen to a minor's account when the minor attains majority?
The account should be closed and the balance should be transferred to a new account operated by the erstwhile minor
Who can certify a customer's identity document?
All of the above
What is the condition for opening an account for an illiterate person?
On proper introduction
What is the purpose of interviewing customers during the account opening process?
To obtain additional information about the customer
What type of account requires specific documents and operational procedures?
All of the above
What documents are required for a partnership account?
Letter of partnership, Partnership deed, and Photographs of the applicant
What type of deposit is SDS (Special Deposit Scheme)?
100% Term Deposit
What is the significance of Section 35 of the Bank Company Act 1991?
It stipulates the maintenance of unclaimed deposit accounts
What is the primary characteristic of SDS (Special Deposit Scheme)?
It allows withdrawal of principal amount after maturity
What document is required from the heirs of a deceased account holder?
Affidavit or Notary Public
What document is required for a Public Limited Company?
Certified true copy of Certificate of Commencement
What is the loan facility against SDS (Special Deposit Scheme) receipts?
Loan with interest charged against the loan outstanding
In which annexure is the detailed list of files and documents for maintenance of bank records placed?
Annexure-6
What is the purpose of the instruction circular letter of the bank regarding procurement of fresh and renewal of corporate deposits?
To outline the procedures for procurement of fresh and renewal of corporate deposits
What is the primary objective of the bank's guidelines for maintenance of unclaimed deposit accounts?
To comply with the Bank Company Act 1991
What is the primary objective of the Code of Conduct in banking?
To develop a common perspective towards a mission and vision of the company
What is the main focus of the Code of Conduct in banking?
Developing a sense of oneness among employees and customers
What is the significance of the Code of Conduct in banking?
To act as an internal watchdog
What are the five essential areas of the Code of Conduct in banking?
People, Product, Place, Promotion, and Price
What is the primary purpose of the Code of Conduct in banking?
To create a sense of oneness among employees and customers
What is the significance of the Code of Conduct in relation to customer satisfaction?
It helps to make customers happy
What is the primary focus of the Code of Conduct in relation to employees?
Developing a sense of oneness among employees
What is the role of the Code of Conduct in relation to stakeholders?
Creating a sense of oneness among stakeholders
What is the primary objective of the Code of Conduct in relation to banking products?
Developing banking products or services
What is the significance of the Code of Conduct in relation to the banking industry?
It creates a sense of professionalism among employees
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