Banking Loan Ratios and Customer Satisfaction
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Questions and Answers

What is the target for the Stage 2 gross loan ratio in branches?

  • Below 7%
  • Below 6%
  • Below 5% (correct)
  • Below 4%

    • What is the minimum LKR CASA Ratio required?

  • 40% (correct)
  • 30%
  • 45%
  • 35%

    • What is the target for the reduction in Stage 2 portfolio for branches above the ratio of 5%?

  • 5% YOY reduction
  • 20% YOY reduction
  • 15% YOY reduction
  • 10% YOY reduction (correct)

    • What is the target for Achieving the given portfolio target for SME MF?

    <p>Total Deposits (Excl Corporate)</p> Signup and view all the answers

    What is the target for the Ratio of ICASA LKR Deposit Avg.Balance to Total LKR Deposit Avg.Balance?

    <p>Minimum 40%</p> Signup and view all the answers

    What is the required annual decrease in the gross loan ratio for stage 3 to receive marks for stage 2 reduction?

    <p>20% YOY</p> Signup and view all the answers

    What is the minimum customer satisfaction score required for overall customer experience in the branch?

    <p>70%</p> Signup and view all the answers

    What is the minimum Workgroup GPTW score required for a branch?

    <p>70%</p> Signup and view all the answers

    What is the percentage increase in New PFS, SME & MF CIFs with CASA required for Retail Sales Initiatives?

    <p>40% increase</p> Signup and view all the answers

    What is the percentage of Cross Selling for New CIFS required for Retail Sales Drive?

    <p>4.0%</p> Signup and view all the answers

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