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Banking Loan Ratios and Customer Satisfaction

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Banking Loan Ratios and Customer Satisfaction

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Questions and Answers

What is the target for the Stage 2 gross loan ratio in branches?

Below 7%
Below 6%
Below 5% (correct)
Below 4%

What is the minimum LKR CASA Ratio required?

40% (correct)
30%
45%
35%

What is the target for the reduction in Stage 2 portfolio for branches above the ratio of 5%?

5% YOY reduction
20% YOY reduction
15% YOY reduction
10% YOY reduction (correct)

What is the target for Achieving the given portfolio target for SME MF?

Total Deposits (Excl Corporate) (B) Signup and view all the answers

What is the target for the Ratio of ICASA LKR Deposit Avg.Balance to Total LKR Deposit Avg.Balance?

Minimum 40% (D) Signup and view all the answers

What is the required annual decrease in the gross loan ratio for stage 3 to receive marks for stage 2 reduction?

20% YOY (D) Signup and view all the answers

What is the minimum customer satisfaction score required for overall customer experience in the branch?

70% (D) Signup and view all the answers

What is the minimum Workgroup GPTW score required for a branch?

70% (B) Signup and view all the answers

What is the percentage increase in New PFS, SME & MF CIFs with CASA required for Retail Sales Initiatives?

40% increase (C) Signup and view all the answers

What is the percentage of Cross Selling for New CIFS required for Retail Sales Drive?

4.0% (B) Signup and view all the answers