68 Questions
Question 14: What should you check to identify the problem with the customer not receiving external mail?
Check if the customer has valid MX, PTR, and SPF records for the exchange hosting on Public DNS
Question 15: Can a Windows 10 Home laptop be joined to a Windows 2019 network?
No, it cannot be joined to the network
Question 16: How does a reverse DNS record assist with sending emails?
It helps verify that the sending server is not a spam source
Question 17: What changes and/or additional equipment are needed to link the Aero Shipping and Smart Logistics sites together?
A VPN connection between the two sites
Question 18: What command(s) can you run on a Windows 7+ or Windows 2008R2+ server to see which Group Policies have been applied to the machine?
GPResult
Question 19: Which type of broadband connection would provide Dave with the fastest VPN connection if installed at his office?
Leased Line
Question 20: When creating a VPN tunnel, which of the following is the most secure protocol?
IPSec
Question 10: What step would you take to troubleshoot the issue of not receiving a Successful or Failed Backup Alert?
Run the script Get-DailyBackupAlerts.ps1
Question 11: What step would you take to troubleshoot the issue of a Windows 10 user unable to logon to the network and not having an IP address?
Check ethernet settings and enable DHCP
Question 12: What step would you take to troubleshoot the issue of not being able to collect emails on an Android Smartphone?
Check the device storage setting
Question 13: What step would you take to troubleshoot the issue of a slow server?
Optimize the server's configuration
Question 14: What step would you take to troubleshoot the issue of not receiving backup alerts?
Run the script Get-DailyBackupAlerts.ps1
Question 15: What step would you take to troubleshoot the issue of a Windows 10 user unable to logon to the network and not having an IP address?
Check ethernet settings and enable DHCP
Question 16: What step would you take to troubleshoot the issue of not being able to collect emails on an Android Smartphone?
Check the device storage setting
Question 17: What step would you take to troubleshoot the issue of a slow server?
Optimize the server's configuration
Question 18: What step would you take to troubleshoot the issue of not receiving backup alerts?
Run the script Get-DailyBackupAlerts.ps1
Question 19: What step would you take to troubleshoot the issue of a Windows 10 user unable to logon to the network and not having an IP address?
Check ethernet settings and enable DHCP
Question 20: What step would you take to troubleshoot the issue of not being able to collect emails on an Android Smartphone?
Check the device storage setting
Which of the following can be used to end unnecessary applications or services in Task Manager?
Task Manager
Which versions of Windows can be domain joined to access network resources?
Windows 10 Pro
What is the purpose of a reverse DNS record in sending emails?
To authenticate the sending server
What changes and/or additional equipment are needed to link the Aero Shipping and Smart Logistics sites together?
VPN software
Which command(s) can you run on Windows 7+ or Windows 2008R2+ server to see which Group Policies have been applied?
GPResult
Which type of broadband connection would provide the fastest VPN connection if installed at Dave's office?
Leased Line
Which protocol is the most secure when creating a VPN tunnel?
IPSec
What should you check to identify the problem with a customer not receiving external mail?
All of the above
Can a Windows 10 Home laptop be joined to a Windows 2019 network?
No
What step would you take to troubleshoot the issue of not being able to collect emails on an Android Smartphone?
Check Internet connection
Question 10: What step would you take to troubleshoot the issue of not receiving a Successful or Failed Backup Alert?
Run the script Get-DailyBackupAlerts.ps1
Question 11: What step would you take to troubleshoot the issue of a Windows 10 user unable to logon to the network and not having an IP address?
Check the status of the network using ipconfig /all
Question 12: What step would you take to troubleshoot the issue of not being able to collect emails on an Android Smartphone?
Check the device storage setting
Question 13: What step would you take to troubleshoot the issue of a slow server?
Optimize server settings
Question 14: What should you check to identify the problem with the customer not receiving external mail?
Check the customer's firewall settings
Question 15: Can a Windows 10 Home laptop be joined to a Windows 2019 network?
Yes, but with limited functionality
Question 16: How does a reverse DNS record assist with sending emails?
It prevents email spoofing
Question 17: What changes and/or additional equipment are needed to link the Aero Shipping and Smart Logistics sites together?
A VPN tunnel
Question 18: What command(s) can you run on a Windows 7+ or Windows 2008R2+ server to see which Group Policies have been applied to the machine?
gpresult /r
Question 19: Which type of broadband connection would provide the fastest VPN connection if installed at Dave's office?
Fiber
Which of the following is the Autodiscover service used for in Exchange?
Minimizing the number of steps to configure an Outlook client
What is the main purpose of 365 groups?
Collaboration between users inside and outside the organization
What type of groups are mainly used for sending email notifications to a group of people?
Distribution groups
What is the purpose of security groups in Active Directory?
Granting access to resources such as SharePoint sites
What is the purpose of shared mailboxes in Exchange?
When multiple people need access to the same mailbox
What is the purpose of dynamic distribution groups in Exchange?
Expedite the mass sending of email messages and other information within the company
What is the purpose of a reverse DNS record in sending emails?
Assists with verifying the sender's domain
Which of the following is a key trait that makes a candidate a good fit for a desktop support role?
Experience in customer service
What should a candidate focus on when answering the question about their current job responsibilities in a desktop support interview?
Their technical expertise
Why is it important to avoid talking badly about former jobs or bosses in a desktop support interview?
It shows a lack of professionalism
What is a possible motivation for choosing a career in desktop support?
Desire to solve technical problems
Why is it important to tailor your answer about career motivation to the expectations of the hiring manager?
To align with the company's vision
What should a candidate focus on when answering the question about why they are interested in a specific company?
The company's products
What should a candidate demonstrate when answering the question about their troubleshooting process in a desktop support interview?
All of the above
Which of the following is a key step in the troubleshooting process?
Gathering facts and identifying the problem
What is the purpose of starting the OS in safe mode?
To diagnose and resolve system issues
What does the NTLDR error indicate?
The NTLDR file is missing from the OS
What should you do to resolve the NTLDR error?
Copy the NTLDR file from the OS CD
What is the purpose of the troubleshooting process?
To identify and resolve issues
How can you start the OS in safe mode?
Close all programs and reboot, then press the F8 key multiple times
What is the role of the NTLDR file in the OS?
It is vital for loading the system OS
Why is it important to have an easy-to-adapt troubleshooting approach?
To ensure fast and effective resolution of issues
What is the purpose of rigorous tests in the troubleshooting process?
To ensure the problem does not exist anymore
Which of the following best describes what Microsoft Flow does?
It allows users to create and automate workflows across multiple applications and services without any developers' help.
How would you change the 365 MFA mobile number for a user who has changed their phone?
Login to office.com and go to My Accounts, then select Settings and Privacy. Under Additional Security Verification, choose 'Update phone number used for account security' and click 'Use this verification option by default' (optional) and save.
Where would you configure an Intune compliance policy in the 365 administration portal?
Open the Azure portal and click on MS Intune. Then, click on Device Compliance and select 'Create new'. Enter the name, description, and platform type. Configure the desired settings and click 'Create'. Finally, assign the policy to either selected groups or all users.
What process would the following PowerShell commands do?
PS C:> Connect-Exchange Online
It creates a connection to the cloud-based application, Exchange Online.
What process would the following PowerShell commands do?
PS C:> Get-MailboxFolderPermission -Identity jimmy.two:\Calendar
It retrieves the mailbox folder permissions for the user 'jimmy.two' on the 'Calendar' folder.
What process would the following PowerShell commands do?
PS C:> Add-MailboxFolderPermission -Identity jimmy.two:\Calendar -user David.Angle -AccessRights editor
It adds folder-level permission for the user 'David.Angle' to the 'Calendar' folder in 'jimmy.two's' mailbox.
Explain what DNS is and does.
It is a system that converts domain names into IP addresses, allowing users to access websites and other resources on the internet.
Quiz: Troubleshooting Backup Alert Issues on a Server Description: Test your knowledge on troubleshooting backup alert issues on a server with this quiz. Learn the steps to take when a customer reports not receiving a backup alert, including using an RDP client, running PowerShell scripts, customizing SMTP settings, and managing Task Scheduler. Sharpen your troubleshooting skills and improve your ability to resolve backup alert problems efficiently.
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