Podcast
Questions and Answers
Question 14: What should you check to identify the problem with the customer not receiving external mail?
Question 14: What should you check to identify the problem with the customer not receiving external mail?
- Check the customer's email client settings
- Check the customer's internet connection
- Check the customer's email server settings
- Check if the customer has valid MX, PTR, and SPF records for the exchange hosting on Public DNS (correct)
Question 15: Can a Windows 10 Home laptop be joined to a Windows 2019 network?
Question 15: Can a Windows 10 Home laptop be joined to a Windows 2019 network?
- Yes, but only if the laptop is upgraded to Windows Pro
- No, it cannot be joined to the network (correct)
- No, unless the laptop is upgraded to Windows Enterprise/Education
- Yes, it can be joined to the network
Question 16: How does a reverse DNS record assist with sending emails?
Question 16: How does a reverse DNS record assist with sending emails?
- It helps route the email to the correct recipient
- It helps encrypt the email content
- It helps verify that the sending server is not a spam source (correct)
- It helps authenticate the sender's identity
Question 17: What changes and/or additional equipment are needed to link the Aero Shipping and Smart Logistics sites together?
Question 17: What changes and/or additional equipment are needed to link the Aero Shipping and Smart Logistics sites together?
Question 18: What command(s) can you run on a Windows 7+ or Windows 2008R2+ server to see which Group Policies have been applied to the machine?
Question 18: What command(s) can you run on a Windows 7+ or Windows 2008R2+ server to see which Group Policies have been applied to the machine?
Question 19: Which type of broadband connection would provide Dave with the fastest VPN connection if installed at his office?
Question 19: Which type of broadband connection would provide Dave with the fastest VPN connection if installed at his office?
Question 20: When creating a VPN tunnel, which of the following is the most secure protocol?
Question 20: When creating a VPN tunnel, which of the following is the most secure protocol?
Question 10: What step would you take to troubleshoot the issue of not receiving a Successful or Failed Backup Alert?
Question 10: What step would you take to troubleshoot the issue of not receiving a Successful or Failed Backup Alert?
Question 11: What step would you take to troubleshoot the issue of a Windows 10 user unable to logon to the network and not having an IP address?
Question 11: What step would you take to troubleshoot the issue of a Windows 10 user unable to logon to the network and not having an IP address?
Question 12: What step would you take to troubleshoot the issue of not being able to collect emails on an Android Smartphone?
Question 12: What step would you take to troubleshoot the issue of not being able to collect emails on an Android Smartphone?
Question 13: What step would you take to troubleshoot the issue of a slow server?
Question 13: What step would you take to troubleshoot the issue of a slow server?
Question 14: What step would you take to troubleshoot the issue of not receiving backup alerts?
Question 14: What step would you take to troubleshoot the issue of not receiving backup alerts?
Question 15: What step would you take to troubleshoot the issue of a Windows 10 user unable to logon to the network and not having an IP address?
Question 15: What step would you take to troubleshoot the issue of a Windows 10 user unable to logon to the network and not having an IP address?
Question 16: What step would you take to troubleshoot the issue of not being able to collect emails on an Android Smartphone?
Question 16: What step would you take to troubleshoot the issue of not being able to collect emails on an Android Smartphone?
Question 17: What step would you take to troubleshoot the issue of a slow server?
Question 17: What step would you take to troubleshoot the issue of a slow server?
Question 18: What step would you take to troubleshoot the issue of not receiving backup alerts?
Question 18: What step would you take to troubleshoot the issue of not receiving backup alerts?
Question 19: What step would you take to troubleshoot the issue of a Windows 10 user unable to logon to the network and not having an IP address?
Question 19: What step would you take to troubleshoot the issue of a Windows 10 user unable to logon to the network and not having an IP address?
Question 20: What step would you take to troubleshoot the issue of not being able to collect emails on an Android Smartphone?
Question 20: What step would you take to troubleshoot the issue of not being able to collect emails on an Android Smartphone?
Which of the following can be used to end unnecessary applications or services in Task Manager?
Which of the following can be used to end unnecessary applications or services in Task Manager?
Which versions of Windows can be domain joined to access network resources?
Which versions of Windows can be domain joined to access network resources?
What is the purpose of a reverse DNS record in sending emails?
What is the purpose of a reverse DNS record in sending emails?
What changes and/or additional equipment are needed to link the Aero Shipping and Smart Logistics sites together?
What changes and/or additional equipment are needed to link the Aero Shipping and Smart Logistics sites together?
Which command(s) can you run on Windows 7+ or Windows 2008R2+ server to see which Group Policies have been applied?
Which command(s) can you run on Windows 7+ or Windows 2008R2+ server to see which Group Policies have been applied?
Which type of broadband connection would provide the fastest VPN connection if installed at Dave's office?
Which type of broadband connection would provide the fastest VPN connection if installed at Dave's office?
Which protocol is the most secure when creating a VPN tunnel?
Which protocol is the most secure when creating a VPN tunnel?
What should you check to identify the problem with a customer not receiving external mail?
What should you check to identify the problem with a customer not receiving external mail?
Can a Windows 10 Home laptop be joined to a Windows 2019 network?
Can a Windows 10 Home laptop be joined to a Windows 2019 network?
What step would you take to troubleshoot the issue of not being able to collect emails on an Android Smartphone?
What step would you take to troubleshoot the issue of not being able to collect emails on an Android Smartphone?
Question 10: What step would you take to troubleshoot the issue of not receiving a Successful or Failed Backup Alert?
Question 10: What step would you take to troubleshoot the issue of not receiving a Successful or Failed Backup Alert?
Question 11: What step would you take to troubleshoot the issue of a Windows 10 user unable to logon to the network and not having an IP address?
Question 11: What step would you take to troubleshoot the issue of a Windows 10 user unable to logon to the network and not having an IP address?
Question 12: What step would you take to troubleshoot the issue of not being able to collect emails on an Android Smartphone?
Question 12: What step would you take to troubleshoot the issue of not being able to collect emails on an Android Smartphone?
Question 13: What step would you take to troubleshoot the issue of a slow server?
Question 13: What step would you take to troubleshoot the issue of a slow server?
Question 14: What should you check to identify the problem with the customer not receiving external mail?
Question 14: What should you check to identify the problem with the customer not receiving external mail?
Question 15: Can a Windows 10 Home laptop be joined to a Windows 2019 network?
Question 15: Can a Windows 10 Home laptop be joined to a Windows 2019 network?
Question 16: How does a reverse DNS record assist with sending emails?
Question 16: How does a reverse DNS record assist with sending emails?
Question 17: What changes and/or additional equipment are needed to link the Aero Shipping and Smart Logistics sites together?
Question 17: What changes and/or additional equipment are needed to link the Aero Shipping and Smart Logistics sites together?
Question 18: What command(s) can you run on a Windows 7+ or Windows 2008R2+ server to see which Group Policies have been applied to the machine?
Question 18: What command(s) can you run on a Windows 7+ or Windows 2008R2+ server to see which Group Policies have been applied to the machine?
Question 19: Which type of broadband connection would provide the fastest VPN connection if installed at Dave's office?
Question 19: Which type of broadband connection would provide the fastest VPN connection if installed at Dave's office?
Which of the following is the Autodiscover service used for in Exchange?
Which of the following is the Autodiscover service used for in Exchange?
What is the main purpose of 365 groups?
What is the main purpose of 365 groups?
What type of groups are mainly used for sending email notifications to a group of people?
What type of groups are mainly used for sending email notifications to a group of people?
What is the purpose of security groups in Active Directory?
What is the purpose of security groups in Active Directory?
What is the purpose of shared mailboxes in Exchange?
What is the purpose of shared mailboxes in Exchange?
What is the purpose of dynamic distribution groups in Exchange?
What is the purpose of dynamic distribution groups in Exchange?
What is the purpose of a reverse DNS record in sending emails?
What is the purpose of a reverse DNS record in sending emails?
Which of the following is a key trait that makes a candidate a good fit for a desktop support role?
Which of the following is a key trait that makes a candidate a good fit for a desktop support role?
What should a candidate focus on when answering the question about their current job responsibilities in a desktop support interview?
What should a candidate focus on when answering the question about their current job responsibilities in a desktop support interview?
Why is it important to avoid talking badly about former jobs or bosses in a desktop support interview?
Why is it important to avoid talking badly about former jobs or bosses in a desktop support interview?
What is a possible motivation for choosing a career in desktop support?
What is a possible motivation for choosing a career in desktop support?
Why is it important to tailor your answer about career motivation to the expectations of the hiring manager?
Why is it important to tailor your answer about career motivation to the expectations of the hiring manager?
What should a candidate focus on when answering the question about why they are interested in a specific company?
What should a candidate focus on when answering the question about why they are interested in a specific company?
What should a candidate demonstrate when answering the question about their troubleshooting process in a desktop support interview?
What should a candidate demonstrate when answering the question about their troubleshooting process in a desktop support interview?
Which of the following is a key step in the troubleshooting process?
Which of the following is a key step in the troubleshooting process?
What is the purpose of starting the OS in safe mode?
What is the purpose of starting the OS in safe mode?
What does the NTLDR error indicate?
What does the NTLDR error indicate?
What should you do to resolve the NTLDR error?
What should you do to resolve the NTLDR error?
What is the purpose of the troubleshooting process?
What is the purpose of the troubleshooting process?
How can you start the OS in safe mode?
How can you start the OS in safe mode?
What is the role of the NTLDR file in the OS?
What is the role of the NTLDR file in the OS?
Why is it important to have an easy-to-adapt troubleshooting approach?
Why is it important to have an easy-to-adapt troubleshooting approach?
What is the purpose of rigorous tests in the troubleshooting process?
What is the purpose of rigorous tests in the troubleshooting process?
Which of the following best describes what Microsoft Flow does?
Which of the following best describes what Microsoft Flow does?
How would you change the 365 MFA mobile number for a user who has changed their phone?
How would you change the 365 MFA mobile number for a user who has changed their phone?
Where would you configure an Intune compliance policy in the 365 administration portal?
Where would you configure an Intune compliance policy in the 365 administration portal?
What process would the following PowerShell commands do?
PS C:> Connect-Exchange Online
What process would the following PowerShell commands do?
PS C:> Connect-Exchange Online
What process would the following PowerShell commands do?
PS C:> Get-MailboxFolderPermission -Identity jimmy.two:\Calendar
What process would the following PowerShell commands do?
PS C:> Get-MailboxFolderPermission -Identity jimmy.two:\Calendar
What process would the following PowerShell commands do?
PS C:> Add-MailboxFolderPermission -Identity jimmy.two:\Calendar -user David.Angle -AccessRights editor
What process would the following PowerShell commands do?
PS C:> Add-MailboxFolderPermission -Identity jimmy.two:\Calendar -user David.Angle -AccessRights editor
Explain what DNS is and does.
Explain what DNS is and does.