Recruitment quiz 4
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Questions and Answers

Question 14: What should you check to identify the problem with the customer not receiving external mail?

  • Check the customer's email client settings
  • Check the customer's internet connection
  • Check the customer's email server settings
  • Check if the customer has valid MX, PTR, and SPF records for the exchange hosting on Public DNS (correct)

    • Question 15: Can a Windows 10 Home laptop be joined to a Windows 2019 network?

  • Yes, but only if the laptop is upgraded to Windows Pro
  • No, it cannot be joined to the network (correct)
  • No, unless the laptop is upgraded to Windows Enterprise/Education
  • Yes, it can be joined to the network

    • Question 16: How does a reverse DNS record assist with sending emails?

  • It helps route the email to the correct recipient
  • It helps encrypt the email content
  • It helps verify that the sending server is not a spam source (correct)
  • It helps authenticate the sender's identity

    • Question 17: What changes and/or additional equipment are needed to link the Aero Shipping and Smart Logistics sites together?

    <p>A VPN connection between the two sites</p> Signup and view all the answers

    Question 18: What command(s) can you run on a Windows 7+ or Windows 2008R2+ server to see which Group Policies have been applied to the machine?

    <p>GPResult</p> Signup and view all the answers

    Question 19: Which type of broadband connection would provide Dave with the fastest VPN connection if installed at his office?

    <p>Leased Line</p> Signup and view all the answers

    Question 20: When creating a VPN tunnel, which of the following is the most secure protocol?

    <p>IPSec</p> Signup and view all the answers

    Question 10: What step would you take to troubleshoot the issue of not receiving a Successful or Failed Backup Alert?

    <p>Run the script Get-DailyBackupAlerts.ps1</p> Signup and view all the answers

    Question 11: What step would you take to troubleshoot the issue of a Windows 10 user unable to logon to the network and not having an IP address?

    <p>Check ethernet settings and enable DHCP</p> Signup and view all the answers

    Question 12: What step would you take to troubleshoot the issue of not being able to collect emails on an Android Smartphone?

    <p>Check the device storage setting</p> Signup and view all the answers

    Question 13: What step would you take to troubleshoot the issue of a slow server?

    <p>Optimize the server's configuration</p> Signup and view all the answers

    Question 14: What step would you take to troubleshoot the issue of not receiving backup alerts?

    <p>Run the script Get-DailyBackupAlerts.ps1</p> Signup and view all the answers

    Question 15: What step would you take to troubleshoot the issue of a Windows 10 user unable to logon to the network and not having an IP address?

    <p>Check ethernet settings and enable DHCP</p> Signup and view all the answers

    Question 16: What step would you take to troubleshoot the issue of not being able to collect emails on an Android Smartphone?

    <p>Check the device storage setting</p> Signup and view all the answers

    Question 17: What step would you take to troubleshoot the issue of a slow server?

    <p>Optimize the server's configuration</p> Signup and view all the answers

    Question 18: What step would you take to troubleshoot the issue of not receiving backup alerts?

    <p>Run the script Get-DailyBackupAlerts.ps1</p> Signup and view all the answers

    Question 19: What step would you take to troubleshoot the issue of a Windows 10 user unable to logon to the network and not having an IP address?

    <p>Check ethernet settings and enable DHCP</p> Signup and view all the answers

    Question 20: What step would you take to troubleshoot the issue of not being able to collect emails on an Android Smartphone?

    <p>Check the device storage setting</p> Signup and view all the answers

    Which of the following can be used to end unnecessary applications or services in Task Manager?

    <p>Task Manager</p> Signup and view all the answers

    Which versions of Windows can be domain joined to access network resources?

    <p>Windows 10 Pro</p> Signup and view all the answers

    What is the purpose of a reverse DNS record in sending emails?

    <p>To authenticate the sending server</p> Signup and view all the answers

    What changes and/or additional equipment are needed to link the Aero Shipping and Smart Logistics sites together?

    <p>VPN software</p> Signup and view all the answers

    Which command(s) can you run on Windows 7+ or Windows 2008R2+ server to see which Group Policies have been applied?

    <p>GPResult</p> Signup and view all the answers

    Which type of broadband connection would provide the fastest VPN connection if installed at Dave's office?

    <p>Leased Line</p> Signup and view all the answers

    Which protocol is the most secure when creating a VPN tunnel?

    <p>IPSec</p> Signup and view all the answers

    What should you check to identify the problem with a customer not receiving external mail?

    <p>All of the above</p> Signup and view all the answers

    Can a Windows 10 Home laptop be joined to a Windows 2019 network?

    <p>No</p> Signup and view all the answers

    What step would you take to troubleshoot the issue of not being able to collect emails on an Android Smartphone?

    <p>Check Internet connection</p> Signup and view all the answers

    Question 10: What step would you take to troubleshoot the issue of not receiving a Successful or Failed Backup Alert?

    <p>Run the script Get-DailyBackupAlerts.ps1</p> Signup and view all the answers

    Question 11: What step would you take to troubleshoot the issue of a Windows 10 user unable to logon to the network and not having an IP address?

    <p>Check the status of the network using ipconfig /all</p> Signup and view all the answers

    Question 12: What step would you take to troubleshoot the issue of not being able to collect emails on an Android Smartphone?

    <p>Check the device storage setting</p> Signup and view all the answers

    Question 13: What step would you take to troubleshoot the issue of a slow server?

    <p>Optimize server settings</p> Signup and view all the answers

    Question 14: What should you check to identify the problem with the customer not receiving external mail?

    <p>Check the customer's firewall settings</p> Signup and view all the answers

    Question 15: Can a Windows 10 Home laptop be joined to a Windows 2019 network?

    <p>Yes, but with limited functionality</p> Signup and view all the answers

    Question 16: How does a reverse DNS record assist with sending emails?

    <p>It prevents email spoofing</p> Signup and view all the answers

    Question 17: What changes and/or additional equipment are needed to link the Aero Shipping and Smart Logistics sites together?

    <p>A VPN tunnel</p> Signup and view all the answers

    Question 18: What command(s) can you run on a Windows 7+ or Windows 2008R2+ server to see which Group Policies have been applied to the machine?

    <p>gpresult /r</p> Signup and view all the answers

    Question 19: Which type of broadband connection would provide the fastest VPN connection if installed at Dave's office?

    <p>Fiber</p> Signup and view all the answers

    Which of the following is the Autodiscover service used for in Exchange?

    <p>Minimizing the number of steps to configure an Outlook client</p> Signup and view all the answers

    What is the main purpose of 365 groups?

    <p>Collaboration between users inside and outside the organization</p> Signup and view all the answers

    What type of groups are mainly used for sending email notifications to a group of people?

    <p>Distribution groups</p> Signup and view all the answers

    What is the purpose of security groups in Active Directory?

    <p>Granting access to resources such as SharePoint sites</p> Signup and view all the answers

    What is the purpose of shared mailboxes in Exchange?

    <p>When multiple people need access to the same mailbox</p> Signup and view all the answers

    What is the purpose of dynamic distribution groups in Exchange?

    <p>Expedite the mass sending of email messages and other information within the company</p> Signup and view all the answers

    What is the purpose of a reverse DNS record in sending emails?

    <p>Assists with verifying the sender's domain</p> Signup and view all the answers

    Which of the following is a key trait that makes a candidate a good fit for a desktop support role?

    <p>Experience in customer service</p> Signup and view all the answers

    What should a candidate focus on when answering the question about their current job responsibilities in a desktop support interview?

    <p>Their technical expertise</p> Signup and view all the answers

    Why is it important to avoid talking badly about former jobs or bosses in a desktop support interview?

    <p>It shows a lack of professionalism</p> Signup and view all the answers

    What is a possible motivation for choosing a career in desktop support?

    <p>Desire to solve technical problems</p> Signup and view all the answers

    Why is it important to tailor your answer about career motivation to the expectations of the hiring manager?

    <p>To align with the company's vision</p> Signup and view all the answers

    What should a candidate focus on when answering the question about why they are interested in a specific company?

    <p>The company's products</p> Signup and view all the answers

    What should a candidate demonstrate when answering the question about their troubleshooting process in a desktop support interview?

    <p>All of the above</p> Signup and view all the answers

    Which of the following is a key step in the troubleshooting process?

    <p>Gathering facts and identifying the problem</p> Signup and view all the answers

    What is the purpose of starting the OS in safe mode?

    <p>To diagnose and resolve system issues</p> Signup and view all the answers

    What does the NTLDR error indicate?

    <p>The NTLDR file is missing from the OS</p> Signup and view all the answers

    What should you do to resolve the NTLDR error?

    <p>Copy the NTLDR file from the OS CD</p> Signup and view all the answers

    What is the purpose of the troubleshooting process?

    <p>To identify and resolve issues</p> Signup and view all the answers

    How can you start the OS in safe mode?

    <p>Close all programs and reboot, then press the F8 key multiple times</p> Signup and view all the answers

    What is the role of the NTLDR file in the OS?

    <p>It is vital for loading the system OS</p> Signup and view all the answers

    Why is it important to have an easy-to-adapt troubleshooting approach?

    <p>To ensure fast and effective resolution of issues</p> Signup and view all the answers

    What is the purpose of rigorous tests in the troubleshooting process?

    <p>To ensure the problem does not exist anymore</p> Signup and view all the answers

    Which of the following best describes what Microsoft Flow does?

    <p>It allows users to create and automate workflows across multiple applications and services without any developers' help.</p> Signup and view all the answers

    How would you change the 365 MFA mobile number for a user who has changed their phone?

    <p>Login to office.com and go to My Accounts, then select Settings and Privacy. Under Additional Security Verification, choose 'Update phone number used for account security' and click 'Use this verification option by default' (optional) and save.</p> Signup and view all the answers

    Where would you configure an Intune compliance policy in the 365 administration portal?

    <p>Open the Azure portal and click on MS Intune. Then, click on Device Compliance and select 'Create new'. Enter the name, description, and platform type. Configure the desired settings and click 'Create'. Finally, assign the policy to either selected groups or all users.</p> Signup and view all the answers

    What process would the following PowerShell commands do?

    PS C:> Connect-Exchange Online

    <p>It creates a connection to the cloud-based application, Exchange Online.</p> Signup and view all the answers

    What process would the following PowerShell commands do?

    PS C:> Get-MailboxFolderPermission -Identity jimmy.two:\Calendar

    <p>It retrieves the mailbox folder permissions for the user 'jimmy.two' on the 'Calendar' folder.</p> Signup and view all the answers

    What process would the following PowerShell commands do?

    PS C:> Add-MailboxFolderPermission -Identity jimmy.two:\Calendar -user David.Angle -AccessRights editor

    <p>It adds folder-level permission for the user 'David.Angle' to the 'Calendar' folder in 'jimmy.two's' mailbox.</p> Signup and view all the answers

    Explain what DNS is and does.

    <p>It is a system that converts domain names into IP addresses, allowing users to access websites and other resources on the internet.</p> Signup and view all the answers

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