Podcast
Questions and Answers
Which support plan includes a dedicated Technical Account Manager (TAM)?
Which support plan includes a dedicated Technical Account Manager (TAM)?
- Basic Support
- Business Support
- Enterprise Support (correct)
- Developer Support
What is the primary purpose of the AWS Trusted Advisor?
What is the primary purpose of the AWS Trusted Advisor?
- To offer live chat support for all users
- To track billing and usage statistics
- To provide recommendations for optimizing resources (correct)
- To manage application deployments automatically
Which AWS resource is a community-driven Q&A platform for troubleshooting?
Which AWS resource is a community-driven Q&A platform for troubleshooting?
- AWS Blogs
- AWS re:Post (correct)
- AWS Documentation
- AWS Knowledge Center
What type of support plan is best suited for early-stage developers and small teams?
What type of support plan is best suited for early-stage developers and small teams?
Which of the following resources offers comprehensive guides for using AWS services and SDKs?
Which of the following resources offers comprehensive guides for using AWS services and SDKs?
What key feature is included in the Business Support plan for companies running critical workloads?
What key feature is included in the Business Support plan for companies running critical workloads?
What does the AWS Health API primarily provide?
What does the AWS Health API primarily provide?
Which document type offers in-depth technical papers on best practices and architectures?
Which document type offers in-depth technical papers on best practices and architectures?
Which support plan is aimed at mid-sized companies transitioning to enterprise-level operations?
Which support plan is aimed at mid-sized companies transitioning to enterprise-level operations?
What feature does the AWS Health Dashboard provide to users?
What feature does the AWS Health Dashboard provide to users?
What is the primary function of the AWS Trust and Safety Team?
What is the primary function of the AWS Trust and Safety Team?
Which of the following roles is associated with Independent Software Vendors (ISVs) in the AWS Partner Network?
Which of the following roles is associated with Independent Software Vendors (ISVs) in the AWS Partner Network?
What benefit does the AWS Partner Network provide to businesses?
What benefit does the AWS Partner Network provide to businesses?
Which service should an enterprise use for advisory support on complex AWS solutions?
Which service should an enterprise use for advisory support on complex AWS solutions?
What tool is utilized to identify unused resources to optimize AWS costs?
What tool is utilized to identify unused resources to optimize AWS costs?
When encountering unauthorized activity from an AWS IP, what action should be taken?
When encountering unauthorized activity from an AWS IP, what action should be taken?
Which service provides tools for cost management within the AWS ecosystem?
Which service provides tools for cost management within the AWS ecosystem?
Which AWS support option is best suited for companies needing architectural guidance?
Which AWS support option is best suited for companies needing architectural guidance?
What is an example of a system integrator within the AWS Partner Network?
What is an example of a system integrator within the AWS Partner Network?
What does the AWS Marketplace primarily offer?
What does the AWS Marketplace primarily offer?
Flashcards
AWS Abuse Reporting
AWS Abuse Reporting
Process for reporting suspicious activities involving AWS resources, like phishing or malware.
AWS Documentation
AWS Documentation
Comprehensive guides for using AWS services, APIs, and SDKs.
AWS Partner Network (APN)
AWS Partner Network (APN)
Connects businesses with independent software vendors (ISVs) and system integrators to use AWS services.
AWS Whitepapers
AWS Whitepapers
Signup and view all the flashcards
Independent Software Vendors (ISVs)
Independent Software Vendors (ISVs)
Signup and view all the flashcards
AWS Blogs
AWS Blogs
Signup and view all the flashcards
System Integrators
System Integrators
Signup and view all the flashcards
AWS Knowledge Center
AWS Knowledge Center
Signup and view all the flashcards
AWS re:Post
AWS re:Post
Signup and view all the flashcards
AWS Marketplace
AWS Marketplace
Signup and view all the flashcards
Basic Support
Basic Support
Signup and view all the flashcards
AWS Trusted Advisor
AWS Trusted Advisor
Signup and view all the flashcards
Developer Support
Developer Support
Signup and view all the flashcards
AWS Professional Services
AWS Professional Services
Signup and view all the flashcards
AWS Solutions Architects
AWS Solutions Architects
Signup and view all the flashcards
AWS Trusted Advisor
AWS Trusted Advisor
Signup and view all the flashcards
EC2 Troubleshooting
EC2 Troubleshooting
Signup and view all the flashcards
AWS Health Dashboard
AWS Health Dashboard
Signup and view all the flashcards
AWS Abuse Form
AWS Abuse Form
Signup and view all the flashcards
AWS Health API
AWS Health API
Signup and view all the flashcards
Study Notes
AWS Resources and Documentation
- AWS provides comprehensive documentation, whitepapers, blogs, a knowledge center, and re:Post for learning and troubleshooting AWS services.
- Whitepapers offer in-depth technical guidance on best practices and security.
- Blogs cover new services, updates, and use cases.
- The knowledge center addresses common questions for troubleshooting issues.
- Re:Post is a community-driven Q&A platform for AWS users.
AWS Support Plans
- AWS offers tiered support plans, from free Basic Support to comprehensive Enterprise Support.
- Basic Support is free and provides access to documentation, whitepapers, and community forums.
- Developer Support offers paid email support during business hours and Trusted Advisor.
- Business Support provides 24/7 support, full Trusted Advisor access, and Infrastructure Event Management (IEM).
- Enterprise On-Ramp caters to growing businesses scaling to enterprise operations with 24/7 account management.
- Enterprise Support provides a dedicated Technical Account Manager (TAM), proactive event management, and a full Service Level Agreement (SLA).
AWS Trusted Advisor
- Identifies unused resources to save costs.
- Recommends security best practices like enabling MFA.
- Fully functional with Business and Enterprise Support plans.
AWS Health Dashboard and API
- AWS Health Dashboard displays service disruptions or issues affecting accounts.
- AWS Health API provides programmatic access to health data for automation.
AWS Trust and Safety Team
- Handles reports of resource abuse (e.g., phishing, malware, unauthorized activity).
- Reporting is done through the AWS Abuse Form.
AWS Partner Network (APN)
- AWS Partner Network (APN) connects businesses with ISVs and system integrators for leveraging AWS services.
- ISVs develop software solutions that run on or integrate with AWS (e.g., Datadog, Splunk).
- System integrators assist in migrating or optimizing AWS use for businesses (e.g., Accenture, Deloitte).
- AWS Marketplace houses third-party software for cost management, security, and governance.
AWS Support Center
- Offers specialized services for technical support and consulting.
- AWS Professional Services provides advisory and implementation support for complex solutions.
- AWS Solutions Architects help design, optimize, and deploy AWS architectures.
Real-World Scenarios
- Finding Technical Resources: Use AWS Documentation, Knowledge Center, and re:Post for EC2 troubleshooting.
- Optimizing Costs: Utilize AWS Trusted Advisor for identifying unused resources and cost management tools from AWS Marketplace.
- Managing Critical Workloads: Business Support is ideal for 24/7 support of critical or production environments, monitored through the Health Dashboard.
- Reporting Abuse: Contact AWS Trust and Safety Team via abuse report form for unauthorized activity.
Studying That Suits You
Use AI to generate personalized quizzes and flashcards to suit your learning preferences.
