AWS Cloud Practitioner Essentials T4.3

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Questions and Answers

Which support plan includes a dedicated Technical Account Manager (TAM)?

Basic Support

Business Support

Enterprise Support (correct)

Developer Support

What is the primary purpose of the AWS Trusted Advisor?

To offer live chat support for all users

To track billing and usage statistics

To provide recommendations for optimizing resources (correct)

To manage application deployments automatically

Which AWS resource is a community-driven Q&A platform for troubleshooting?

AWS Blogs

AWS re:Post (correct)

AWS Documentation

AWS Knowledge Center

What type of support plan is best suited for early-stage developers and small teams?

Developer Support Signup and view all the answers

Which of the following resources offers comprehensive guides for using AWS services and SDKs?

AWS Documentation Signup and view all the answers

What key feature is included in the Business Support plan for companies running critical workloads?

24/7 customer service Signup and view all the answers

What does the AWS Health API primarily provide?

Programmatic access to health information Signup and view all the answers

Which document type offers in-depth technical papers on best practices and architectures?

AWS Whitepapers Signup and view all the answers

Which support plan is aimed at mid-sized companies transitioning to enterprise-level operations?

Enterprise On-Ramp Signup and view all the answers

What feature does the AWS Health Dashboard provide to users?

Information on service disruptions affecting accounts Signup and view all the answers

What is the primary function of the AWS Trust and Safety Team?

To handle reports of resource abuse. Signup and view all the answers

Which of the following roles is associated with Independent Software Vendors (ISVs) in the AWS Partner Network?

Creating software solutions that integrate with AWS. Signup and view all the answers

What benefit does the AWS Partner Network provide to businesses?

Access to training programs and certifications. Signup and view all the answers

Which service should an enterprise use for advisory support on complex AWS solutions?

AWS Professional Services. Signup and view all the answers

What tool is utilized to identify unused resources to optimize AWS costs?

AWS Trusted Advisor. Signup and view all the answers

When encountering unauthorized activity from an AWS IP, what action should be taken?

Report it to the AWS Trust and Safety Team. Signup and view all the answers

Which service provides tools for cost management within the AWS ecosystem?

AWS Marketplace. Signup and view all the answers

Which AWS support option is best suited for companies needing architectural guidance?

AWS Solutions Architects. Signup and view all the answers

What is an example of a system integrator within the AWS Partner Network?

Accenture. Signup and view all the answers

What does the AWS Marketplace primarily offer?

Third-party software that integrates with AWS. Signup and view all the answers

Study Notes

AWS Resources and Documentation

AWS provides comprehensive documentation, whitepapers, blogs, a knowledge center, and re:Post for learning and troubleshooting AWS services.
Whitepapers offer in-depth technical guidance on best practices and security.
Blogs cover new services, updates, and use cases.
The knowledge center addresses common questions for troubleshooting issues.
Re:Post is a community-driven Q&A platform for AWS users.

AWS Support Plans

AWS offers tiered support plans, from free Basic Support to comprehensive Enterprise Support.
Basic Support is free and provides access to documentation, whitepapers, and community forums.
Developer Support offers paid email support during business hours and Trusted Advisor.
Business Support provides 24/7 support, full Trusted Advisor access, and Infrastructure Event Management (IEM).
Enterprise On-Ramp caters to growing businesses scaling to enterprise operations with 24/7 account management.
Enterprise Support provides a dedicated Technical Account Manager (TAM), proactive event management, and a full Service Level Agreement (SLA).

AWS Trusted Advisor

Identifies unused resources to save costs.
Recommends security best practices like enabling MFA.
Fully functional with Business and Enterprise Support plans.

AWS Health Dashboard and API

AWS Health Dashboard displays service disruptions or issues affecting accounts.
AWS Health API provides programmatic access to health data for automation.

AWS Trust and Safety Team

Handles reports of resource abuse (e.g., phishing, malware, unauthorized activity).
Reporting is done through the AWS Abuse Form.

AWS Partner Network (APN)

AWS Partner Network (APN) connects businesses with ISVs and system integrators for leveraging AWS services.
ISVs develop software solutions that run on or integrate with AWS (e.g., Datadog, Splunk).
System integrators assist in migrating or optimizing AWS use for businesses (e.g., Accenture, Deloitte).
AWS Marketplace houses third-party software for cost management, security, and governance.

AWS Support Center

Offers specialized services for technical support and consulting.
AWS Professional Services provides advisory and implementation support for complex solutions.
AWS Solutions Architects help design, optimize, and deploy AWS architectures.

Real-World Scenarios

Finding Technical Resources: Use AWS Documentation, Knowledge Center, and re:Post for EC2 troubleshooting.
Optimizing Costs: Utilize AWS Trusted Advisor for identifying unused resources and cost management tools from AWS Marketplace.
Managing Critical Workloads: Business Support is ideal for 24/7 support of critical or production environments, monitored through the Health Dashboard.
Reporting Abuse: Contact AWS Trust and Safety Team via abuse report form for unauthorized activity.

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Description

This quiz covers the essential AWS resources and support plans available for users. Learn about AWS documentation, whitepapers, blogs, and the tiered support offerings from Basic to Enterprise. Test your knowledge on how to effectively utilize AWS services and the available support options for troubleshooting and guidance.