part 2
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Questions and Answers

If the Lotus Evora is designed to accelerate to 100 km per hour within 4.0 seconds, and every Evora coming off the assembly line does this, the model is said to have high ________.

  • conformance quality (correct)
  • reliability
  • compatibility
  • interoperability
  • Nokia reportedly dismissed the original iPhone with its large glass surface partly because it failed one of Nokia's own ruggedness tests (surviving a five-foot drop onto concrete). This apparently helped convince Nokia to ignore the new direction in which Apple was about to lead the mobile phone market. What is a logical conclusion to draw from Nokia's experience in this regard?

  • Consumers should have paid more attention to Nokia's high standards.
  • Nokia prioritized that attribute more highly than the market did. (correct)
  • Five feet is too stringent; two or three feet would have been more reasonable.
  • Apple should have enforced stronger quality controls.
  • Viral marketing relies on ________ that encourages consumers to pass along audio, video, or written information about company-developed products and services to others online.

  • website advertising
  • video sponsorship
  • Facebook ads
  • word of mouth (correct)
  • The ________ of the product mix refers to the total number of items in the mix.

    <p>length</p> Signup and view all the answers

    The TelePizza chain, which operates in Europe and Latin America, has copied Domino's service model but maintains differentiation in terms of location. TelePizza is an example of a(n)

    <p>imitator</p> Signup and view all the answers

    The total demand for many business goods and services is only minimally affected by price changes. Thus, this demand is ________.

    <p>inelastic</p> Signup and view all the answers

    The Ronald McDonald Houses that McDonald's operates to help families while their children are hospitalized is an example of ________.

    <p>corporate philanthropy</p> Signup and view all the answers

    ________ are sets of interdependent organizations participating in the process of making a product or service available for use or consumption.

    <p>Distribution channels</p> Signup and view all the answers

    A ________ is the maximum sales available to all firms in an industry during a given period, under a given level of industry marketing effort and environmental conditions.

    <p>total market potential</p> Signup and view all the answers

    The Caesar Park Hotel generally caters to business customers during the week, but has now decided to promote mini-vacation weekends for non-business customers as well. What is the Caesar Park Hotel trying to do?

    <p>It is trying to cultivate nonpeak demand.</p> Signup and view all the answers

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