11 Questions
What role does the ICARS software does?
It provides estimated labor costs
What does a star next to an estimate suggest?
The estimate may have been manipulated
What is the purpose of the energy absorber in a car?
To absorb energy from a rear-end collision
What is the recommended frequency of communication with body shops according to the video?
Bi-weekly calls with the body shops
What is the purpose of requesting pictures and evidence in the context of the video?
To demonstrate the need for car repairs to insurance companies
What does the video suggest about the attitude of insurance companies towards body shop repair estimates?
Insurance companies prefer not to approve what body shops estimate
Undercarriage Damage refers to damage to the components located beneath the car, including the exhaust system, fuel tank, and suspension.
True
If your car pulls to one side, it may indicate alignment issues.
True
The rear bar is made out of aluminum.
True
Mechanical damage refers to problems with the car's mechanical components such as exhaust system and fuel tank.
False
We can't perform a second undercarriage inspection.
False
Study Notes
- Speaker explains that they came across an estimate with unusually high medical expenses compared to minor damages.
- The estimate is a supplement, meaning it's an addition to a previous estimate.
- The estimate is not created by the body shop manually but using a software system called ICARS certification.
- ICARS software gives an estimated labor cost and the body shop can't charge more than that without manipulating the system.
- The speaker suspects manipulation when they see a star next to the estimate.
- In the case discussed, the floor pan repair and rear bumper section required more hours than the software suggests.
- A rear four-by-four-panel repair usually takes seven hours before replacement, but in this case, only hours were estimated for floor pan repair.
- The impact bar, which is a critical part of the car, is often damaged in a rear-end collision and needs to be replaced, but it was only estimated for repairable hours.
- The energy absorber and cross members that hold the impact bar to the rear of the car also needed replacement but were not accounted for in the estimate.
- The speaker advises checking the pictures to determine the extent of the damage before raising suspicion of manipulation to the adjuster.
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