Undercarriage Training and Auto Accident Case Support
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Questions and Answers

What role does the ICARS software does?

  • It provides estimated labor costs (correct)
  • It automatically replaces original estimates with more accurate ones
  • It allows body shops to manually adjust estimates
  • It manipulates labor costs in favor of insurance companies

    • What does a star next to an estimate suggest?

  • The estimate is accurate and reliable
  • The estimate is based on manual calculations by the body shop
  • The estimate has been approved by the insurance company
  • The estimate may have been manipulated (correct)

    • What is the purpose of the energy absorber in a car?

  • To provide estimated labor costs for repairs
  • To manipulate labor costs in favor of insurance companies
  • To estimate repairable hours for specific damages
  • To absorb energy from a rear-end collision (correct)

    • What is the recommended frequency of communication with body shops according to the video?

    <p>Bi-weekly calls with the body shops</p> Signup and view all the answers

    What is the purpose of requesting pictures and evidence in the context of the video?

    <p>To demonstrate the need for car repairs to insurance companies</p> Signup and view all the answers

    What does the video suggest about the attitude of insurance companies towards body shop repair estimates?

    <p>Insurance companies prefer not to approve what body shops estimate</p> Signup and view all the answers

    Undercarriage Damage refers to damage to the components located beneath the car, including the exhaust system, fuel tank, and suspension.

    <p>True</p> Signup and view all the answers

    If your car pulls to one side, it may indicate alignment issues.

    <p>True</p> Signup and view all the answers

    The rear bar is made out of aluminum.

    <p>True</p> Signup and view all the answers

    Mechanical damage refers to problems with the car's mechanical components such as exhaust system and fuel tank.

    <p>False</p> Signup and view all the answers

    We can't perform a second undercarriage inspection.

    <p>False</p> Signup and view all the answers

    Study Notes

    • Speaker explains that they came across an estimate with unusually high medical expenses compared to minor damages.
    • The estimate is a supplement, meaning it's an addition to a previous estimate.
    • The estimate is not created by the body shop manually but using a software system called ICARS certification.
    • ICARS software gives an estimated labor cost and the body shop can't charge more than that without manipulating the system.
    • The speaker suspects manipulation when they see a star next to the estimate.
    • In the case discussed, the floor pan repair and rear bumper section required more hours than the software suggests.
    • A rear four-by-four-panel repair usually takes seven hours before replacement, but in this case, only hours were estimated for floor pan repair.
    • The impact bar, which is a critical part of the car, is often damaged in a rear-end collision and needs to be replaced, but it was only estimated for repairable hours.
    • The energy absorber and cross members that hold the impact bar to the rear of the car also needed replacement but were not accounted for in the estimate.
    • The speaker advises checking the pictures to determine the extent of the damage before raising suspicion of manipulation to the adjuster.

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